If youre using your mobile device via Bluetooth to connect to your Echo, this may be a cause. The Amazon Echo can only connect todual-band Wi-Fi (2.4 GHz/5 GHz) networks that use the 802.11a/b/g/n standard. Then, tap on the Skill that you want to disable. If the Alexa app needs to be updated, youll see it under Apps that need to be updated. Terms of Use | Youll have to resolve your Echos connection issue before you can use it reliably. However, in general, most Alexa devices are capable of playing sleep sounds overnight. Yes, Alexa can play music for sleeping. Turn on the Echo device so it can be the first to reconnect to Wi-Fi. You can ask her to play a song, a station, or a playlist. Sorry, we're still checking this file's contents to make sure it's safe to download. On the bottom of the Echo, theres a power LED that serves as a Wi-Fi indicator. After that, its the same drill as with the first-generation devices: the light ring will turn off and on again, then itll turn orange, and the device is ready for setup via the Alexa app. Make sure that your Echo is connected to the internet and that your internet connection is working properly. Another issue that may affect playback has to do with Bluetooth. The Amazon Echo has a lot of great uses. If yes, then please log out of the other accounts and then complete step 2.1 again; Another possibility is that the Echos microphone is experiencing interference. Can it be that this echo plus device simply failed? @BBC6Music A textbook example by @BBCSounds of introducing friction instead of removing it. Then you can open the Alexa app on your phone and start the setup process over again. Check to see if there are any updates available for your Alexa and Pandora apps. Some of the most popular sleep sounds include ocean waves, rainfall, and bird songs. Enable Alexa Radio by Installing the Appropriate Skills. Bluetooth has an average range of 30 feet. This topic has been closed for further comments. WebIf your Alexa has been randomly playing music, there are many things you can do to fix it. can I troubleshoot playback issues on my The tap Pair a New Device. Why is there no audio when I try to play a programme? Smart speaker Generally, most Alexa devices are capable of playing sleep sounds overnight. Once you tap on that, youll see apps that were recently updated, or need to be updated. Go to Settings, then tap on the Wi-Fi section. All Rights Reserved. Choose from one of the available options. I'm having trouble listening to SiriusXM on my Amazon Alexa ), & Other Smart Home Updates, Ring Device Health Says That Voltage Is Too High (Danger!), 11 Reasons Why Smart Thermostats Are Pointless, How To Tell If Someone Is Watching The Wyze Cam Live Feed. Why is Alexa not playing BBC radio? Why some stations aren't With a knack for troubleshooting device issues, shes been the go-to for family and friends for all kinds of tech-related issues - dating back to VCRs! This enables your content such as favorites and playlists to sync. Why Does Alexa Keep Cutting Out? Solved! - The Gadget Buyer For example, the Echo Dot does not have a built-in speaker, so you may not be able to hear the sleep sounds if youre using the Dot in a bedroom. On the Echo Show, you can tap the Play/Pause as well as Next song buttons. It is available and playable on other Tunein platforms but seems now to have been removed from whatever version Alexa uses. My 2nd gen echo dot is a complete piece of garbage. The app also includes a sleep timer, so you can set a time limit for how long you want the sleep sounds to play. We apologize for the Your router may use both security protocols, WPA (Wi-Fi Protected Access), andWPA2 (Wi-Fi Protected Access II). Make sure the distance is less than 30 feet, with as few obstructions in the way as possible. If youre not sure which sleep sounds to choose, the Alexa app has a sleep sounds library that includes a variety of sounds and tracks. radio 6 Common Music Streaming Problems and How To Fix Them, Echo Show Song Lyrics Not Showing Or Being Really Buggy, Newsletter (14th Dec 22): Eufy Caught Lying (Apparently? California Consumer Privacy Act | Have you established that everythings okay with your network access? There are a few possible reasons your Echo could be losing connection, and the most common issue is with the Wi-Fi. Move both the Echo and your router as far away as possible from all electronic devices in your home that could hamper the signal. Theres no definitive answer to this question since it depends on how youve configured your Alexa device and which radio stations you listen to. Open the Alexa app and go to Devices > Echo & Alexa > Your device > Bluetooth devices. When it comes to Amazon Music, however, you dont need to connect it via a Skill, since its an Amazon product. Go back to Skills and Games, search for the Skill, and Enable it again. Problems may arise due to some unresolved glitch or software bug. DMCA. To avoid the extra steps, instead, go into your mobile devices settings, then to Wi-Fi. If the Echo cant connect to the internet, it wont be able to play music. What if the ECHO is the only device that loses the WFI including a Google home that is 15 feet further from the WIFI than the ECHO which is 2 feet from the WIFI. All my devices connect back fine except my echos. This is one of the most common reasons that your Echo has to keep buffering your music, or it stops altogether. Then search for the Skill that youre looking for. WebAlexa keeps cutting out when playing the radio because of a possible weak Wi-Fi signal, too many devices sharing the internet, a slow connection to your ISP service provider, or a blocked router port. If you want to listen to a specific sleep sound, you can say, "Alexa, play [sleep sound name]." The app stops playing when my phone 5GHz guarantees a stronger and more stable connection (if the Echo is close enough to the router, of course). On the next screen, go to the tab labeled Your Skills. Why does my Alexa keep cutting out? (Lets fix it!) - Smart Home On the next screen, tap on Disable Skill. You can also ask Alexa to play music from a specific artist or album. Echo 2nd generation. If your Amazon Alexa is cutting out, make sure it is properly plugged and the power cord is secure. | Playback stops unexpectedly: If SiriusXM stops playing on your Alexa device, please ensure your login is not currently being used in another location. The most recent device to be logged in will be the one that is able to play SiriusXM online. Your username and password can be used on more than one device - but only on one device at a time. Read about our approach to external linking. Yes, you can leave Alexa on all the time. No matter which app store you use, make sure to keep the Alexa app up to date. These are not stubborn problems, and the following steps will guide you on the same. The only way I can get Alexa to play the French radio station Melody is to say "Alexa, ask TuneIn to play the radio station Melody" Most UK radio stations I can get to work by saying "Alexa, play "radio station.". Please use the Sonos app. Select the app you want to prevent from sleeping, and then tap Battery. No BBC radio stations on #alexa this morning? One way many people use it is for playing music. Enter your username or e-mail address. https://voicebrew.com/alexa-radio/#:~:text=To enable the myTuner Radio,tap/click the Enable button. a relatively easy fix. 8 Common Amazon Alexa Issues and How to Fix Them The next screen will tell you the strength of the Wi-Fi network. Update, Audio intentionally distorted in episode nine of The Whisperer in Darkness, Mobile/Tablet app For Amazon Tap, make sure that the batteries are Believe it or not, baby monitors and microwave ovens can significantly interfere with your Wi-Fi. It cames after a widespread outage last week that left Echo devices unresponsive for hours, with some users unable to turn on their lights or switch off alarms. Amazon offers a one-year manufacturers warranty on Echo devices, so if its still new, contact Amazon for further assistance. Tap on the i next to the Wi-Fi network youre connected to. Thanks! Due to the common nature of these problems, there are many workarounds. 4 annoying things Alexa does on If theres a multitude of devices connected to your network, your Wi-Fi will probably be unable to keep the pace. TuneIn in the UK is now geoblocking the majority of radio stations based outside the country. Disclaimer: Some pages on this site may include an affiliate link. So, whats causing this issue and how can you fix it? The show is better but the echos never reconnect. If youre not sure whether your Alexa device can play sleep sounds all night, check the devices user manual or contact the manufacturer. Sometimes the music pauses to buffer one too many times or it just stops altogether! Select your Amazon device, then Language, and ensure UK English is the set language. Your comment will be manually reviewed and approved by Tristan in less than a week. WebOpen Settings, and then tap Apps. Tap on the Echo of your choice, and your device will connect. WebThe problem is that my Echo, randomly (after some minutes or hours) stops playing radio station saying something like The radio xxx is not available now. Read more. You can also ask her to keep playing the last song or station that she played. Where I was trying to play iHeartRadio and it was dropping. Please note that all comments go into a moderation queue (to prevent blog spam). Spotify, and to a lesser extent, Amazon Music are two of the main culprits. But You would simply go into your Devices Settings, then to Bluetooth. Perhaps its your Echo itself thats having issues. If you tried the solutions above and came to the conclusion that your Echo needs replacing, check to see if your device is still covered under Amazons warranty. I have my WiFi router scheduled to switch off at midnight and turn back on in the morning. Fewer bars mean a weaker signal. We suggest that you start with a tried and true fix for electronic devices: the restart. A connection via Bluetooth or an aux cable evades the issue of interrupted music with Spotify and Amazon Music. Amazons help isnt at all helpful on this one! This happens to me a lot, too. Open the Alexa app's hamburger menu and select Settings. If thats the case, its probably the Echo that doesnt connect. Yvette is a freelance writer who also happens to be a smart home enthusiast! Alexa is a voice controlled assistant that comes with Amazon Echo. More often than not iHeartRadio loses connection because there is an issue with your Internet connection. Not on Tunein on tablet or smartphone or even PC, just from Stupid Alexa. However, if you dont have Guard Plus and need help troubleshooting your Echo, visit the Amazon help webpage for more options. Turn off your Echo device. On the bright side, your journey will most likely end with this step, as they will be able to help you even if that means sending you another Echo. To make sure your Alexa device is always playing the radio, youll need to enable the Radio skill in the Skills section of the Alexa app. This is a monthly subscription plan that makes it really easy to contact Tech Support. With an Echo Show, you can simply use the screen. A poor Wi-Fi signal makes it hard for your Echo to connect to the internet where its retrieving your music. That way, youll reduce interference from other devices while increasing the connection and range at the same time. Do not hesitate to contact Amazon customer service. Simply say, Alexa, pair for it to become visible to the device youre trying to connect from. Once there, search for Alexa. We'll send you an e-mail with instructions to reset your password. You can use the Alexa app on your phone or tablet to connect your Echo to the 5GHz. One possibility is that your WiFi connection is not strong enough to support streaming music. If nothing else helps, factory reset and starting from scratch will most likely do the trick. Thats what i need to know, not how to connect. When using these streaming services, users have complained that their music stops every few songs, but eventually resumes. If your Echo isnt visible, it may not be in pairing mode. Im a software developer whose interested in gadgets, homes and DIY, so I have loved seeing smart homes (and home automation) become increasingly popular over the years. Sadly, I am having exactly the same problem with the same radio station again. It would also make the Echo a lot more accessible from all parts of your home. Turn off your Echo device. Finally, ask Alexa to play the playlist for you. First, make sure that you have enabled the "night mode" feature in the Alexa app. To do so, open the Alexa app, then tap Devices > Echo If the music has just started playing and is at a low volume, Alexa will play music for longer. This can be incredibly frustrating for Echo owners, as it can interrupt whatever music or podcast they may be listening to. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page. There are other radio skills that can be used, the MyTuner skill is good for foreign stations. Update, Some users are being asked to link their account despite already signing in on Alexa devices, BBC Sounds playback on Alexa stops or cuts out, BBC Radio 4 Why am I hearing broadcast audio within the BBC Sounds TV app? Alternatively, in the Google Play Store, you can also use the menu that pops out from the left side of the screen, then go to My Apps and Games. WebWhy does Alexa keep turning off my music? Music is how many of us get through our day. This can be caused by loud noises or by other devices that are using the same frequency as the Echo. Music or Media Not Playing with Alexa - Amazon Customer Service Some options include: Deleting and re-downloading the title Sometimes the download may have been incomplete or corrupted. Here are some useful tips for solving your Echos connectivity problems. Or, if you want to listen to music for a shorter amount of time, ask her to play music at a high volume.