The higher of the two determines the price. On Friday, they took a picture of my door and said I wasn't at home while in fact, I was working from home and wasn't in a call or anything. Having said that I waited at home for 6 days (or made sure there was someone else there and we sat in the window watching outside the whole time). We also ensure all reviews are published without moderation. FedEx On the 9th March I was told my parcel will be redelivered and I will get a call to confirm. TNT lost my new passport - What to do? | AVForums in Wolverhampton collect from us regularly after each sale. An international delivery company that cant find my property unless I provide instructions on how to get there is so poor, they should be embarrased, written by "This is causing some scheduled passport deliveries to need to be rearranged.. First they tried to deliver my documents to the wrong address, so I had to reschedule. 67095547. WebJoin the 6,510 people who've already reviewed TNT. The Passport Office said it was doing what it can to sort out the issue: We are aware that delivery demand is currently exceeding the capacity in some parts of our UK delivery partners network. At 11:45AM", another message "We were unbale to deliver", tried calling their customer services but couldn't get through. 28 June they attempted delivery but I was not emailed/called/left a postcard nothing. Did you see the email address I posted on Friday? Worst overall is that the automated system is impossible and will not let you speak to anybody without an account number. Deputy State Secretary on EU Funds Issues Mr. Armands Eberhards. You are using an out of date browser. Really distressed. But if nothing has happened by the end of Tuesday, I will give that email address a go. This tracks your activity using third party cookies. FedEx When I contacted them the next day I was told that they tried to collect but the premises were closed. I contacted their customer services who told me that the parcel I was expecting hadnt been collected from the company supplying it. TNT were due to collect a parcel from my home address and then deliver a replacement. The option for redelivery is nothing more than just an option, as they continue to postpone it day after day. DPD are probably the only courier company I haven't had an issue with personally. FedEx blamed the delays on an increase in passport applications as Covid-19 restrictions continue to ease. WebIf your passport is lost or stolen, you must: report the loss or theft to the police and obtain a crime reference number/ letter from them apply for a new passport through your countrys Embassy or High Commission once you have your TNT - NOT EVEN WORTHY OF ONE STAR, sadly that was the lowest option. Cant get through to them on the phone. We will email you when the question is on the site, If you are commenting on behalf of the company that has been reviewed, Angela King told us that TNT was supposed to deliver her passport on Monday 15 November. 67095565. The new passport etc was received by RMSD. Read about our approach to external linking. I wouldve been better off speaking to the automated lady. I still havent had a reply from the passport office even though I emailed them last weekend and should have had a reply within 72 hours. Horrible courier company. Wednesday morning we got a text, waited all day still nothing called at about 6pm and was told there is still enough time for delivery to be made as soon as it got to 7pm the delivery date changed again to Thursday I tried calling but their office was closed. RMSD is a tracked service yes, I have used RMSD so many times and never had an issue at all. NOT MY FRONT DOOR. TNT will only deliver your supporting documents if you paid the secure delivery fee when you applied for your passport. Passports and supporting documents will arrive separately. Please visit here to track the delivery of your item. Normally someone will need to be in to receive it. on 25/11/2021, They dont deserve even 1 but there is no lower rate then that My daughters passport was supposed to arrive on 23rdNovember and it havent arrived even today Again, no one came or contacted me. And now I have to call begging for answers about something that wasn't my mistake. Worst overall is that the automated system is impossible and will not let you speak to anybody without an account number. written by I ordered some garden equipment which was despatched in three parcels via TNT. This has clearly not happened as TNT have no consignment number for my supporting documents. Wife waits in, but can't arrange for someone to pick the kids up again for the 2nd day in a row. But there are reports of delivery dates being delayed multiple times, with some people still waiting after a month rather than the standard two days. Could not tell me when to expect delivery and I'm still waiting. Instead of returning it to the supplier, they knowingly delivered it anyways damaged. ISSUES WITH COURIERS/RETAILERS: Delivery/return problems and how they were resolved Small Claims Court - Advice on next step to get my money owed awarded by the Court, Possible big problems with my bank account. Been on hold on the customer service phone line for nearly 3 hours yesterday. TNT Reviews TNT - NOT EVEN WORTHY OF ONE STAR, sadly that was the lowest option. We have already reported on the shambles at the DVLA. written by Im pretty sure it would have all those details on the envelop. company number 03997482, registered in England and Wales. Live status tracker updated three times to tell me the package had arrived at their depot - how can I trust it!? ', It apologised for the delays and said that it was working with the Passport Office to resolve the problems. Cant keep taking time of work when there is no guarantee anyone will arrive! 2023 Trustpilot A/S. Now I have to wait another day for a package that I needed 2 days ago. He was told by the Passport Office that his passport had been dispatched and was due to be delivered by TNT on 8 November. However, the passport did not arrive. He tracked it on TNT's website and saw that he had a new delivery date but, again, it didn't arrive. i have contacted TNT and the passport office who have both said they will investigate ..we actually went to the house that my passport was suppposed to have been delivered to and the occupant said he had had no deliveries that day ..i'm actually fuming that a legal document like this can go missing all my details are on it its a huge GDPR beach if it gets into the wrong hands ..i have also reported it to the police not sure what can be done ..due to travel in 11 days its not the holiday im worried about it the fact my details are out there somewhere. TNT was due to deliver my brothers new passport from early March and we never received it. Was told it was coming today but when I checked it has now been moved to Monday.". Citadel's $300M gamble, 3 Musketeers, Evil Dead Rise, Superman 4K, Three Colours 4K, and good TV! Then another one this morning, said out for delivery today . Like this everyone of us should open a petition for home office to By clicking a link you are consenting to this. What is going on at the government agencies? Some items are considered documents and may not require acommercial invoice. 428Franklin | Read 921-940 Reviews out of 1,008 As others have said first attempt at delivery (at home) no attempt to ring buzzer for entry. Now I have to wait another day for a package that I needed 2 days ago. A TNT spokesman said a backlog had been caused as a result of a surge in applications due to lockdown restrictions easing. So to start they left a fed ex we missed you card. Delivery is attempted literally 5 minutes after she leaves the house. On 12th March after two calls to TNT customer services, I was told by the customer services person that the matter has been passed on to a caseworker and she will call/ message to update me regarding the consignment. WebMore parcel chaos: TNT took six months to deliver my passport Rehan Qayyum has not travelled since the pandemic began. Only two of the parcels turned up due to an error by TNT (though the delivery was done by FedEx). Do they expect people to stay at their front door all day - no eating, no working, no shower? When the number of reports exceeds the baseline, represented by the red line, an outage is determined. on 09/09/2021. Alternatively you can claim up to 500 towards the cost of a trip if it has to be cancelled, or towards alternative travel to the destination. I have called the deliveries number three times, and waited an hour to be connected before being disconnected. Federal Express, TNT Express, DHL, etc. Some people receive their passport in as few as 15 days, while some have to wait a lot longer and have missed holidays due to this. Delivery firm TNT, who has an exclusive contract with the Passport Office to deliver the documents, has been hit with complaints over arrival dates frequently being pushed back. TNT have let me down time and time before, and an absolute rubbish Company that you can only rely on to be unreliable! My passport was delivered to the wrong address, despite disclaimer on front of envelope that important items were enclosed. Shipping locations near you | FedEx Provo Not even sure if they actually knock on my door or not. No delivery, no update saying that they weren't delivering, absolutely nothing. I had to take a day off of work to receive it, as its extremely heavy. issues problems Do not get me wrong, in this house always is someone home. Going nowhere soon, as passport problems mount - The Guardian Adult passport was posted through the letter box as we weren't in, child's passport was delivered at 7.30 saturday morning. 67095510. They make it impossible to contact them!! Never use, avoid at all cost! Suggested companies are based on peoples browsing tendencies. I've been almost 5 months without my resident card due to a deliveryman mistake that even hit the street if it was the right one and delivered such an important document to anyone. I tried everything, and no luck.. I called the HM passport office last week and they said the support documents will usually be returned around 14 working days after receiving passport. We offer door-to-door shipping to more than 200 countriesconnecting people and businesses all over the world. Never had this problem with any other couriers. The automated service and the actual customer service agents of TNT were very unhelpful. Same issues the following day, but this time the bar code was for another address, not mine. WebAfter going back and forth between the passport office and TNT, they just blamed it on each other stating that the other person had the passport and an investigation was being When I contacted them the next day I was told that they tried to collect but the premises were closed. It may not display this or other websites correctly. Simply type it in the box below and one of our community will give you an answer. Instead it rang the wrong door, despite the fact that she'd pinned a notice to the door explaining where to deliver. I called the HM passport office last week and they said the support documents will usually be returned around 14 working days after receiving Do not bother with this failing company, booked pickup at 11am and no show from them. Maciej S. - Central Connecticut State University School of Some desperate punters have even driven from depot to depot to try and find their documents after booking flights abroad. First get a text yesterday , passport out for delivery . Collection. A FedEx spokesperson said: "We fully understand the importance of these shipments to our customers and are taking additional steps to provide timely delivery by adding additional resources to the operations in the UK.