endobj Customer requests are the main reason that customers contact us. The Federal Circuit and Family Court of Australia acknowledges the traditional owners and custodians of country throughout Australia and acknowledges their continuing connection to land, sea and community. We support people with disability, Aboriginal peoples and have information in easy English and other languages. Advertisement Ad Local News Cr Justin Levido, who drew the spotlight on himself at the December council meeting, said the code of conduct procedure is "an absolute disgrace". 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Nambucca Valley Council had one Code of Conduct complaint and spent $120 investigating, however, the complaint was found to not be in breach of the Code. :5m x <2>(|m!,..NO1yr?FI ShV0CR6!pgKS@:nki`J_\ec"qJ|qMQpq]@0AnxA0WF \=9}H!c|U'heuNV=02XB,S%1 oz Y$FK),k&%A6Z$'v1:+KN+sUu9~P8)#/gp$5cT78q( }_cY3SZBi&bei4Er8Amb\,"Lt[PQk.^kP{c8>&wK:EA05%WUMdsgdPk% /hXeM.J6Vh_r""8T"f04j1SyTbwYc5Q4%6zsV2n1kd %'|gE{5Wwk_lSFeAg6?QLW(Wg.S^tS!`!~sTtg^o{.Q\ [y!R.1$YS!yGIg Recently we undertook a significant review of how we deliver service to our customers. These policies are available to download in the document library to the right (or below if viewing this page on a mobile device). Contact us - Port Macquarie-Hastings Council "I consider that money has been taken away from important assets to our community. Port Macquarie-Hastings Council has announced further workplace reform changes with firebrand CEO Clare Allen appointing new internal ombudsman to the team. And you have a right to complain to the Ombudsman if that doesn't happen. Part 2: Staff strategies for responding to unreasonable conduct, Part 3: Communication and unreasonable conduct, Part 4: Management responsibilities and supporting staff, Part 5: Restricting and controlling access, Effective complaint management systems workshop, Managing unreasonable conduct by a complainant workshop, Public interest disclosures management training, Supporting young people to make complaints and advocate for systems change workshop, Child Death Review Team / Reviewable Deaths, Submissions to Parliamentary Committees and other bodies, Public Interest Disclosures Annual Reports / PID Steering Committee, Annual reports relating to former functions, Monitor operation of the Mandatory Disease Testing Act, Oversee public interest disclosures (whistleblowing), Email or post this page in social media sites, increase the chance of getting a better outcome, let agencies and service providers know there are problems, and help them improve their services, provide you with an explanation for why something has happened. Bellingen Shire Council was listed among councils across the state for expenditure on investigating complaints. Our journalists work hard to provide local, up-to-date news to the community. "There is no doubt that some people use code of conducts as a way to score cheap political points at a significant cost to the council and their community. Home - Port Macquarie Hastings Council - Logo, Connecting to water (Section 305/307 compliance), Works & activities within a public road reserve, Aboriginal and Torres Strait Islander Community, Graffiti Management Mural Project - Stage 1 & 2, Building, construction & development forms. Level of crime: 34.81: Low: Crime increasing in the past 3 years: 64.25: High: Worries home broken and things stolen: 34.11: Low: Worries being mugged or robbed: We extend our respect to all Aboriginal and Torres Strait Islander people who choose to call Port Macquarie Hastings home. /Info 6 0 R If your issue is an EMERGENCY, call us directly on (02) 6581 8111 for issues such as: burst water mains sewerage leak tree fallen over the road hazardous pollution issues (e.g. PDF Complaints handling flowchart Mr Swift McNair said no he could not do that because of the confidentiality clause and Cr Levido would only be informed if a breach had occurred. We acknowledge the Birpai people, the traditional owners of the land in which we work and live, and pay our respects to Elders past, present and emerging. We're here to help! The new policy has new sections which detail the policy Principles, Responsibilities and now includes a Flowchart which depicts what happens we we receive a complaint and how it is managed. Figures released by the Office of Local Government (OLG) revealed that no complaints had been lodged against Bellingen Council but $64,019 had been spent dealing with Code of Conduct investigations. Find out what to do and what information you'll need to provide. We can help with rate payments, reporting waste and graffiti, permits and notifications, Council papers, and many other council services. Send us an email and we'll get back to you as soon as possible.council@pmhc.nsw.gov.au, Reach us by posted mail.PO Box 84, Port Macquarie NSW 2444. Nobody has come back and told me the result of that. <>stream We are committed to seeking and receiving feedback and complaints about our services, systems, practices, procedures, operations and complaint handling. Photo: File IT was a $64,000 question that amounted to nothing. We acknowledge the Birpai people, the traditional owners of the land in which we work and live, and pay our respects to Elders past, present and emerging. If a member of the public wishes to observe, or listen in to, an electronic hearing, please contact the Chambers of the presiding Judge or Registrar via email by 8.30am on the morning of the hearing. Court and Crime | Port Macquarie News | Port Macquarie, NSW This is a robbery of $51,000 of community money by complaints that should never occur in a council, but they have," Cr Pinson said. council@pmhc.nsw.gov.au Mail Reach us by posted mail. Please enable JavaScript in your browser's settings and refresh the page. Port Macquarie: Council creates new role to weed out old ways stream A Byabarra farmer has taken his - Port Macquarie News - Facebook Type the characters you see in the image below, Connecting to water (Section 305/307 compliance), Works & activities within a public road reserve, Aboriginal and Torres Strait Islander Community, Graffiti Management Mural Project - Stage 1 & 2, Building, construction & development forms. Part 1: What is unreasonable conduct by a complainant? Policies Port Macquarie Hastings Council Council's around NSW have seen a significant spike in the number of complaints and the cost to deal with them in the past two years. In some cases we need more information and request you contact us directly in these instances. Copyright Federal Circuit and Family Court of Australia 2022, Divorce, separation, children, finances and property and other family law matters, The Court can review some decisions made under the Migration Act 1958, Fair work, bankruptcy, admiralty, consumer law, administrative law, human rights, intellectual property, and other matters. zBEO0} F1a^\*Gk d5H*OxdqdZMU4bs$El"d-MVL[. 4 talking about this. 8 0 obj Ph: 6581 8111, 17 Burrawan Street Home - Port Macquarie Hastings Council - Logo, If your issue is not listed under any of the above topics, you can still, Type the characters you see in the image below, Connecting to water (Section 305/307 compliance), Works & activities within a public road reserve, Aboriginal and Torres Strait Islander Community, Graffiti Management Mural Project - Stage 1 & 2, Building, construction & development forms, hazardous pollution issues (e.g. We extend our respect to all Aboriginal and Torres Strait Islander people who choose to call Port Macquarie Hastings home. A step-by-step guide to making a complaint. 14 0 obj The cost in dealing with the complaints rose by 66 per cent in the same period from $958,463 to $1,593,416. To make sure you're up to date with all the news, SIGN UP HERE. If you work for NSW public sector. I don't know who lodged them (the complaints) or what is going on. Kempsey Shire Council, Nambucca Valley Council, Coffs Harbour City Council, MidCoast Council and Port Macquarie-Hastings Council all had at least one complaint. /ID [<90B104942E7EBB43B39C2C74C74D0277><36332D45332D39352D42312D43412D43>] A statement issued by Bellingen Shire Council confirmed this had been an administrative error. Send an email to council@pmhc.nsw.gov.au ; or Post your response to Customer Experience Feedback, Port Macquarie-Hastings Council. E: council@pmhc.nsw.gov.au We recognise, promote and protect the rights of individuals or organisations to make a complaint, and will respond to complaints in a timely and confidential manner. We extend our respect to all Aboriginal and Torres Strait Islander people who choose to call Port Macquarie Hastings home. Find us at one of our customer service centres. Some content on this page may not display correctly. Shadow Minister for Local Government, Greg Warren, said a major overhaul of the Model Code of Conduct was need to ensure the system was efficient, effective and not used for political point scoring purposes at the expense of councils and their communities. Your stories matter to us and so does local journalism. endobj That was three months ago and I have heard nothing since. In 2016 and 2017, there were no code of conduct complaints for Port Macquarie-Hastings Council. stream <>stream "It's councils and their communities who are counting the cost of an ineffective and inefficient Model Code of Conduct.". endstream This helps us to collect all relevant information in the first instance so that we minimise the time to achieve an outcome or let you know of our decision. Georges River Council spent more than $201,000 investigating 17 complaints of which only three breached the Code. Sign up for our newsletter to stay up to date. See our latest news, follow us on Facebook, Instagram, Twitter, YouTube or subscribe to one of our newsletters. <> Ask a question, lodge a service request, report a local issue or provide feedback through an online form. "Three months ago, I got a phone call from a gentleman telling me he was in investigator appointed by council to investigate complaints for breaching the code of conduct. Find out what complaints we can help with. IN the last two years, code of conduct complaints against council and councillors have cost Port Macquarie-Hastings ratepayers more than $51,000 in investigation expenses. In some cases we need more information and request you contact us directly in these instances. "After that, I got a five page rambling document that was a record of the matter. While you're with us, you can now receive updates straight to your inbox from the Port Macquarie News. Office of Local Government release Model Code of Conduct complaints investigations costs November 17 2021 - 3:00pm Council's all around NSW have seen a significant spike in the number of complaints and the cost to deal with them in the past two years. If you look objectively at the process they (ratepayers) would be shocked at what went on. This is subject to a Judge or Registrar's usual discretion to determine that in particular cases, only certain people should be present . <>/PageUIDList<0 211>>/PageWidthList<0 595.276>>>>>>/Resources<>/Font<>/ProcSet[/PDF/Text]/Properties<>>>/Rotate 0/TrimBox[0 0 595.276 841.89]/Type/Page>> MidCoast Council had two complaints and spent $0 investigating; ultimately, none of the complaints breached the Code. A further report will be tabled at a future meeting of Council, detailing the submissions received from the public during the exhibition period. 17 Burrawan Street Port Macquarie NSW 2444. We review the information you give us and decide what action to take. Details of all registered JP's in our region can be accessed via the NSW Communities & Justice website. ,QZ0f`[mlKV 3P`Pff` A Make a call, email us, find the right form or visit the right webpage by clicking the buttons below. Complaints investigations come at a cost to ratepayers Ph: 6581 8111, 17 Burrawan Street Contact us for any help on browser support. Your digital subscription includes access to content from all our websites in your region. Ask a question, lodge a service request, report a local issue or provide feedback through an online form. He also asked if council will inform him of the results of any complaints made against him. Feel free to post community notifications, community events and advertise your business offerings, t Port Macquarie and Surrounds Community Notice Board. David Crosbie. x[hgvmP,i " rX6,+&w\:"wS_6z9b@hyO]K7=EHzshy4]Xii]LBXL#wb-uWr[g#tx,kj,-a]L:j:2eVdO4M QBdL/Ws5l/q68>T"B#WVA -\f1q@#N9K?r9`U@GI,q$X0cD%#=Y#A' Byabarra farmer Steven Gates has lodged a complaint with the Independent Commission Against Corruption against Council over its level of services. Group Manager Customer Experience and Communications, Draft Unreasonable Customer Conduct Policy, Draft Customer Experience Policy (235 KB) (pdf), Draft Customer Complaints Policy (236 KB) (pdf), Draft Unreasonable Customer Conduct Council Policy (129 KB) (pdf), Delivering a customer experience that aligns with customer expectation, Using technology to unlock smarter, more efficient ways of how we deliver services, Building the communitys trust and confidence in us. If we can't handle your complaint, we'll tell you who can help. You can report most issues online. "These 14 complaints have cost us (council) $51,000. Index; Crime Index: 36.13: Safety Index: 63.87: Crime rates in Port Macquarie, Australia. IT was a $64,000 question that amounted to nothing. Hearings can be observed by any member of the public. Port Macquarie Subject: Ordinary Council meeting held on 17/03/2022 - Item 11.04 Policy Review - Customer Complaint Policy - Attachment Draft Customer Complaints Handling Flowchart Keywords: Ordinary Council meeting held on 17/03/2022 - Item 11.04 Policy Review - Customer Complaint Policy - Attachment Draft Customer Complaints Handling . Phone: 1300 352 000 (National Enquiry Centre) Hearings can be observed by any member of the public. breaking and regular headlines newsletters, 'Exceptional year': flying fox numbers skyrocket at Port Macquarie camp, Enfield tops the local charge, but not by enough to take out Junior Surf Pro, Surf, skate and music attracts thousands to fundraising festival, Tale of two halves, Pirates brilliant in the first, ordinary in the second, Pop culture characters take centre stage at Cosplay event, 'Clover's Law': Timbertown doubles down on no dog policy after pet's death, Terms and Conditions - Digital Subscription, Terms and Conditions - Newspaper Subscription. The new policy also reflects recent changes such as the appointment of an Internal Ombudsman, and the introduction of an Internal Staff Speakup program to strengthen our culture. Port Macquarie NSW 2444. We care about the protection of your data. Your feedback should be received no later than Friday 20 November 2020. PO Box 84, Port Macquarie NSW 2444 Contact a Councillor Find information on our council, and their contact details. ABN: 11 236 901 601 "What I think is shocking and disgraceful is the process. 13 0 obj Ph: 6581 8111, 17 Burrawan Street Read our Privacy Policy. Search their online public register. Complaints can: increase the chance of getting a better outcome help others in similar situations HWAn$7+({=RLv,r%Hv>kyk~v[u=q_b7}.8#_`n\iulGZ2rC'2sACf8Ja-FG,G6>UPmXZ;qAB[OoI(pfI/~cw/">iFB('O2@y" 4_BW%l.?/n{.`h;KW:lTW%ej'D|k')J%LAlp`r'v&,#X K$>lMX;`vyH3~A9A:ERS6Qy%t0 n":kO:% 6xEx9Kg,Ib.1K`vc|K]DyD@S%S2;8=ki zoE*0]J)H A customer request is when a customer rings or writes or fills out a request online to ask us to do something - like fix a road or ask for us to address some maintenance.