Can I also report my other HSBC cards as lost/stolen via HSBC HK Mobile Banking app? A current driving licence from the UK or EU. There are a few ways you can register or update your mobile number with us, depending on your card type. This means that a user can only have one Security Device to access their account and only one Security Device can be linked to an Internet Banking account at any time. To complete your purchase, just confirm your passcode when prompted. Then enter your Security Device PIN. Wire Transfer requests submitted before 5:45pm ET on a business day will be processed the same day. Can you send my eStatements to a different email address? After which, if you're a personal banking customer, please visit the nearest HSBC branch to pick up a replacement device. Cross-border notice. No a replacement card doesn't affect the Verified by Visa process. Please kindly make enquiry through the online stores at which you are making purchases. Although you cannot use "Pay with RC" on Reward+, you can still use your RewardCash via all other channels. *** Include the outstanding balance of HKD20,000 and the total finance charge which is accrued daily and calculated at an interest rate of 2.65% per month (equivalent to an annualised percentage rate of 35.42% on purchase and 35.94% on cash advance) on the outstanding balance until it is fully paid. If the addresses don't match, youll need to take your own and your childs documents to your local branch so we can update our records. If my Personal Internet Banking session has timed out and logged off automatically while upload is in progress, what should I do? We use cookies to give you the best possible experience on our website. To add your card to Samsung Pay, just complete the simple steps for your compatible device as below: To add your card to Samsung Pay on your Gear, just complete the simple steps as below: * You will need to register a new Gear PIN lock if you have not set it before. Note that such option is a direct arrangement offered by the overseas merchants or online stores but not the Bank. The Verification Code for Online Transaction service gives you an extra layer of protection against online fraud. No, you'll only need to use a verification code when you make online transactions with merchants that support Visa Secure, Mastercard ID Check or UnionPay Online Payment. For applicable transfer fees, please refer to the Pre-Payment and Receipt Disclosures received at the time of your wire transaction. Can I use Google Pay with a rooted device? Mexico Clave Bancaria Estandarizada (CLABE) API Lookup. If this still doesn't work, give HSBC a call on Premier+44 1534 616 313,Advance+44 1534 616 212. HSBC Bank USA, N.A. How can I report a lost / stolen credit card and request a replacement on the HSBC HK Mobile Banking app? Can I enter a RewardCash amount with a decimal number when I use "Pay with RC" on Reward+? Click on the Make Recurring dropdown if you want the transfer to re-occur based on the frequency and duration you specify. If you live in an area with poor mobile network coverage or your phone's damaged, meaning you can't receive text messages, give HSBC a call on Premier+44 1534 616 313,Advance+44 1534 616 212and they'll explain how you can make online purchases. You'll no longer need to contact our call centre to complete the password reset journey. Each cardholder can register three Octopus card belonging to him/ her for AAVS with HSBC credit card only. You can check all your transactions made via Google Pay in HSBC Internet Banking, HSBC Mobile Banking App or the credit card statement. Yes, you can redeem RewardCash in HSBC Online Banking. Can I keep using Google Pay if I cancel my linked HSBC plastic card? I lost my mobile device and I'm worried that other people could access my Mobile Secure Key. If you change your device to a new model, you will need to add your card(s) to Samsung Pay app again. If your additional cardholder applies for the Google Pay successfully, both you and your additional cardholder will receive an email confirmation on the service. 2023. You are reminded to suspend all your cards in that device via Find my iPhone or iCloud.com. We will remind you when any of these saved offers are expiring in a week (except for offers that last shorter than 2 weeks). You won't be able to complete the transaction. During the payment process, a pop-up will ask you to confirm your payment using your card reader or a one-time passcode (OTP). Will I earn RewardCash when I make Internet bill payments? Alternatively, you can consider switching to another option which is a digital version of security device called Mobile Secure Key. Call us as soon as you notice the problem and we'll investigate. You can report and request replacements via the HSBC HK Mobile Banking app or HSBC Online Banking. Please mark down a reference number displayed on screen after you have submitted your application. No - there is no supporting documentation are required for your application. What is the charge? Upload supporting documents for a credit card application. Latest HK residential address proof within latest 3 months i.e. We will immediately block your credit card to ensure it is no longer valid and send you an email/letter notification. Please visit our branches to perform your transactions. United States persons are subject to U.S. taxation on their worldwide income and may be subject to tax and other filing obligations with respect to their U.S. and non-U.S. accounts. Follow the online banking instructions on the security code input page and enter the correct information into your Mobile Secure Key to generate the required security code. There's no need to go into a branch. You can request a minimum of HKD2,000 and a maximum equal to 100% of your unused credit limit on your designated HSBC credit card account. The file size must not exceed 2 MB (a maximum of 10MB for 5 files). The Terms and Conditions of set off gives us the right to combine or consolidate the outstanding balance on your Card Account with the balance on any other account which you maintain with us without prior notice. What happens to my existing physical Security Device after I activate Mobile Secure Key? Click My HSBC at the top left of the page and select Amend or cancel pending wires and transfers on the left-hand side under the Move Money section. To use Apple Pay, you can directly add your credit card to your compatible Apple device: If you have registered your card in iTunes account, your device will prompt you to input the cards security code to add that card from iTunes account. The message will ask you to reply to let us know whether the transaction is genuine. Yes, you can add your card to your compatible device to use Samsung Pay. Transactions via Samsung Pay will be marked with SAMSUNG PAY under the transaction details. HSBC Bank Malaysia Berhad 198401015221 (127776-V) 2023. Also, online bill payment transactions under bill type of policy loan repayment to insurance companies made with any credit card will no longer be eligible for RewardCash. You do not need internet access to make purchases on Apple Pay. Google Chrome: The URL address bar will turn yellow and display the name of the company. Are there any service charges for using the Verification Code for Online Transaction Service? Go to 'Profile' and select 'Manage devices'. Finance charge calculated at a preferential interest rate (per annum) (Preferential Interest Rate) will be charged on the outstanding Approved Withdrawal Amount on a daily basis, starting from the credit card monthly statement date immediately following the date of transfer of the Approved Withdrawal Amount to your designated account (which will be specified in the approval letter) until the credit card monthly statement date after the Preferential Interest Rate End Date (which will be specified in the approval letter). Step 2: Select the appropriate option: Mobile Secure Key - HSBC MY - HSBC Bank Malaysia No. Which devices are compatible with Google Pay? What are the system requirements for the Online Document Submission Service? Do I earn RewardCash for Google Pay transactions? Transaction verification code. Step 1: Open the HSBC Malaysia Mobile Banking app (but don't log on). You can still use this service when you are overseas. Contactless payment function is a free credit card feature which provides swift and convenient payment for HSBC Premier MasterCard Credit Card, HSBC Visa Signature Card, HSBC Visa Platinum Card, HSBC Visa Gold Card, HSBC Visa Gold Card for Students, HSBC Visa Card, HSBC PulseUnionPay Dual Currency Diamond Card, HSBC UnionPay Dual Currency Credit Card, HSBC Gold MasterCard and HSBC MasterCard. The Bank will also debit to the Hong Kong dollar sub-account a fee of 1% of the card transaction charged by the Bank. Please ask the merchant to cancel the payment first and we suggest you retain any written communication with the merchant. You can upload maximum five files each time. How long will it take to have the result? Contactless payment transactions are processed through the same reliable payment network as EMV chip transactions. Yes, you will earn $1 RewardCash for every HKD250 paid towards your bills online (except bill payment to Inland Revenue Department) using the following cards: RewardCash will be awarded only for the first HKD10,000 eligible online bill payments made using an eligible credit card in each monthly statement cycle. If you're travelling to mainland China or abroad, please turn on your mobile phone and activate your roaming service so you can receive verification codes to complete your online transactions. Even if you hit a 'No connection' prompt, you'll still be able to generate a security code by pressing the 'Generate security code' button at the bottom of the screen. Input instructions: add zeroes in front of your payee account number/bill reference number to form a 4 digits account number and transfer amount, including cents. With the Magnetic Secure Transmission (MST) technology, merchant that does not equipped with contactless card terminal can still accept Samsung Pay. HSBC adopts the latest internet security measure with the adoption of EV SSL Certificate (Extended Validation SSL Certificate). . If your mobile phone number/email is correct but you still haven't received it, please click the 'Resend OTP' button on screen to try again you can do this 3 times. Download and complete the 'Program Amendment Request Form', 2. If you have any issues or would like to check what details are on your joint account, call HSBC on Premier+44 1534 616 313,Advance+44 1534 616 212. Your debit card provides a direct link to your checking account, which means your balance could be completely wiped out if it ends up in the wrong hands. You can leave the field blank if you cannot find the application reference number. Please visit theHSBC Premier Credit Card pagefor more details. HSBC Jade and HSBC Premier customers can call 2233 3033 and 2233 3322 respectively. If the merchant refused, please provide a copy of your written cancellation instruction to the merchant and other relevant supporting documents such as sales slip/invoice to us for negotiation with the merchant bank. If a you submit an address change and only select specific accounts (and have not selected 'Use this address for all correspondence'), the address change will apply at an account . Yes, additional cardholders can apply for Google Pay using their additional cards. HSBC Branch with ATM Address 901 Central Park Ave, Scarsdale, NY, 10583 Phone 914.723.7200 Hours View Location Get Directions E Bay Parkway Office HSBC Branch with ATM Address 6702 Bay Parkway, Brooklyn, NY, 11204 Phone 718.256.9702 Hours View Location Get Directions F 57th Street Office HSBC Branch with ATM Contactless payment function is a free standard feature for HSBC Premier MasterCard Credit Card, HSBC Visa Signature Card, HSBC Visa Platinum Card, HSBC Visa Gold Card, HSBC Gold Card for Students, HSBC Visa Card, HSBC PulseUnionPay Dual Currency Diamond Card, HSBC UnionPay Dual Currency Credit Card, HSBC Gold MasterCard and HSBC MasterCard . Listening to what you have to say about services matters to us. If you require a card reader device, please give us a call. Find the answers and while you're at it, tell us how we could do better. Re-authentication. HSBC will not charge you additional for using Samsung Pay. As part of new payment rules, online retailers now need to ask HSBC to carry out additional checks to confirm that it's really you using your card. What is contactless payment function (Visa payWave / MasterCard contactless / UnionPay QuickPass)? For example the HSBC bank code is 004. When you open the app or swipe up, the first card displayed is either the last card you registered or the last card you viewed or used. This will generate a security code. Do I need to visit the merchant outlet in order to use "Pay with RC"? If you need any help using one-time passcodes, call HSBC onPremier+44 1534 616 313,Advance+44 1534 616 212. Can I still access my HSBC Malaysia Mobile Banking app if I'm a Security Device user? These changes are part of an industry-wide security improvements to make online purchases safer. If you do not pay the total outstanding amount due on your credit card by the payment due date, we'll charge this fee to your card. All you need to do is make sure HSBC have your up-to-date contact details to update this, call HSBC on Premier+44 1534 616 313,Advance+44 1534 616 212. Choose a section to give feedback on. Which HSBC credit card can I use to apply for Apple Pay? For added security, you will be asked to unlock your device for certain payments from time to time. Only posted purchase transactions effected with a Card qualify for the Spending Instalment Plan. How do I register or update my mobile number from overseas? Originally developed for use with mail and catalog orders, AVS is now commonly used by e-tailers, and other card-not-present merchants, as a method to verify the validity of an order they receive. I am an additional cardholder. Press and hold the green button to turn on your new Security Device. Once you've done this we'll be able to send you a one-time passcode by text message or email if we need to check it's you making an online purchase. How do I use my Security Device and what should I do if the security code is not accepted? It's similar to the physical device but integrated into the HSBC Malaysia Mobile Banking app. Don't have a compatible device? Take a photo of yourself against a clean background. When you add a card to Samsung Pay, a device specific digital card is allocated by Card Network through tokenization represents your physical card. To use it, you'll need to insert your debit or credit card into the device. If you have a business, you might like to explore our page on how to build a cyber-aware business. c) Self-Employed: latest tax demand note, or latest 3 months' bank book/statement/eStatement/online transaction history (showing company name, account number and transaction history) and current Business Registration Certificate and proof of ownership of business and previous 2 years Tax Return. Google Pay is one of the Mobile Payments solutions available to HSBC personal card cardholders. Contact us | Help and support - HSBC UAE