Follow the procedures here. May 22, 2020When you log on from home, please log into your PC with the ID that you would use when you are logging on at the office. Remember not to shut down your PC at the office. Your message will need to include your name, the name of your agency, your User ID and a phone number you can be reached at. Be sure to explain you are resetting a password for the IDPH Web Portal. IDHS Help Line 1-800-843-6154 Yoga is a great choice for most everyone and has the added benefits of reducing stress and anxiety, while increasing flexibility, muscle strength and body tone. Remember not to shut down your PC at the office. We ask that employees be aware of crafty methods to "phish" for information and if an email sender doesn't look familiar, don't open the email. IL ACTS SAP Enterprise Resource Planning - Enterprise Applications Instead, log in to your own personal accounts on the delivery services website or enter the web address of the service into your browser to check tracking numbers. Interested agencies not included in the initial implementation can contact the Il ACTS Program Director, August 11, 2020Please remember when using Citrix Remote Access to use a browser and the RA.illinois.gov address, instead of the Citrix Workspace App. #1 Rule = Mute your phone (microphone) when you are not speaking.For general work from home guidance and tips visit the Remote Work site. Please reference the Citrix Workspace Upgrade instructions located in the Reference Material section of the Remote Work site for guidance. Grace B. Hou, Secretary IDHS Office Locator. If you are still experiencing issues after confirming internal connections are working, please contact the Service Desk via telephone to 217-524-3648 or 312-814-3648 or via email to Report Problems. If you have been contacted by DoIT to add Multi-Factor Authentication, please take action to protect your account. Thank you for your patience. If you are using the Citrix Workspace App, you run the risk of not connecting. A comprehensive listing of all DoIT services including security, hosting, and more. Please keep trying to connect via Citrix, as some users can get through. For easy remote access to your Outlook email from any device, try office.com. Your message will need to include your name, the name of your agency, your User ID and a phone number you can be reached at within the next 2 hours. There is no right to privacy when accessing or using this system or any of its components. Also, DoIT FOIA does not answer general questions about DoIT. Employees who are approved by their agency to work remotely may utilize the Citrix Workspace for remote access. IDHS Office Locator. If possible, use Chrome rather than Microsoft Edge. TheNetwork/TelecomSupportDesksupports all components of Telecommunications services including voice services (i.e., voice mail, TDD/TTY, Enterprise VoIP, 800 service, etc. If you registered for your State of Illinois Digital ID using an Illinois driver's license or ID card, choose Illinois residents. TheIT Service Deskresponds to an average of 10,000 telephone calls and electronic support requests, as well as processes an average of 3,900 service requests monthly, in support ofover 80 State agencies, boards, commissions and other governmental customers. Illinois Adoption Registry. Illinois National Electronic Disease Surveillance System (I-NEDSS) 217-785-7165. . IDHS: DDD Communication - September 18, 2020 IL ACTS Support Portal; you must be remotely connected to illinois.gov to access this link. IDHS: CSA Tracking System Illinois Jobs; Illinois.gov home page; Employment Opportunities; Community Ambassadors; List of Local Health Departments; It is also recommended to clear your cache/history periodically. Only agency appointedATSRs are authorized to sign orders and expend agency funds for DoIT products and services. Dont forget to mute your connection upon entry to the meeting. Technician and Administrative accounts should not be registered. The ITSD team creates a work log entry including the provided information. For guidance and tips regarding Webex meeting tools and more, visit the Remote Work site. Subject: Escalation Request - REQ Ticket # Provide the Incident number. The top tip when on a web conference is to mute your phone when not speaking. The CIO or Group CIO may follow-up with the IT Service Processing Manager or email. June 5, 2020 Click here to Reset Your Password/Unlock Your Account.You do not need to add @external.illinois.gov at this link. 800-323-4769. This needs to be a reboot/restart from remote and not a "shut down". Please be aware of proper disconnection procedures when using Citrix Remote Access, so as not to shut down your in-office computer connection. Remember to visit the Remote Work FAQs page prior to calling the DoIT Service Desk for some self-help suggestions that may resolve your issue. The scope of the CSC includes: The IT Service Desk is the initial point of contact for requesting new IT services or reporting technical problems with existing DoIT supported services. After you login with your Digital ID, you will be prompted for your RACF credentials. Stop before you open an attachment from these bad actors, as you could be introducing an infection to your device. May 21, 2020Its important to take care of your health and wellness during this time. Get a Digital ID Reset Password Are you unable to recall your Digital ID user name or password? Digital ID Registration and Recovery IDHS: External Illinois.gov Accounts We will celebrate Illinois innovation and engage in a statewide policy discussion with experts from industries including government, higher education, technology, and innovation around emerging technology that will cultivate curiosity and leverage investments. Catalogue2ollialu 1 9ailepos=022663 The Illinois Department of Innovation & Technology (DoIT) is committed to assisting State of Illinois employees in transitioning their work responsibilities from the office to home settings (where approved by their agency) in order to continue essential services for the residents of Illinois. If you have opened a support ticket and the issue is not resolved, please do not followup with a new call to the Service Desk or submit a new request via Report a Problem. As a reminder, employees working remotely should plan to bring home their state-issued laptops, cell phones, and other devices, as well as charging cords, cables and accessories. If you have opened a support ticket and the issue is not yet resolved, please know that we are working through the tickets and will get back with you soon. call in user 1) from joining the meeting. Select option 1 (computer related issue) and then choose option 2 (Digital ID support). PDF FREQUENTLY ASKED QUESTIONS: EMPLOYERS - Illinois It is also accessible 24 hours per day for completion by new hires, new transfers, and returning State of Illinois employees and for current employees to update their information. Self-Service password recovery allows users to quickly and efficiently restore access to their own account without the need to contact the helpdesk or wait on system administrators. Report all suspicious activity to DoIT.Security@illinois.gov. May 15, 2020The Remote Work site is always available for assistance for your Work from Home (WFH) needs. DoIT guides technology solution delivery and support for the agencies in the executive branch of state government. Answer: If you are experiencing issues with the SAP system or have questions about how to perform certain tasks, please contact the IL ACTS Support Hotline (Toll Free: 1-855-994-9096), operational weekdays from 7:00AM-6:00PM, or submit a support request online through the If you do not find an answer to your question in this document, please contact the DoIT Help Desk at 1-217-524-3648 or 1-312-814-3648 (TTY number 866-277-5669) (during the hours of 7:30 a.m. and 5:00 p.m. CT, if possible) or contact your agency CIO for assistance. More information is posted on the this page. LEADS 3.0 - Illinois State Police If they are asking for information from you, be safe and exit the email or text. Phone: 217-785-3346 (o) E-mail: Aging.FOIA@Illinois.gov Agriculture, Department of Pamela Harmon PO Box 19281 Springfield, IL 62794 Phone: 217-524-6905 (o) E-mail: AGR.FOIA@illinois.gov Capital Development Board Chris R. Miles Capital Development Board 401 S. Spring St. 3rd Floor, Stratton Building Springfield, IL 62706 Phone: 217-782-4382 (o) Recover a Digital ID Did you forget your password? IDHS Office Locator. - For weekend and evening support for ALL DoIT services: 217-524-DoIT (3648), Option 1 for all IT issues and Option 4 for Telecom Repair. TTY Support Line: 866-277-5669 View the DoIT Products Catalog for a comprehensive list of hardware, software and telecom devices available to state agencies for purchase. The email should contain supporting documentation for escalation. Monday Friday8 a.m. 5 p.m. It looks like your browser does not have JavaScript enabled. To begin the password recovery process, choose one of the following options. Please be aware that there are known issues this morning with the Citrix login page. 2020 has already seen record numbers of phishing attempts, malware hacks and other social engineering schemes. Be wary of emails and texts, even from your favorites like Apple, Amazon and Target. Invalid Login ID Grace B. Hou, Secretary, IDHS Help Line 1-866-324-5553 TTY, 2023 Illinois Department of Human Services. The Customer Service Center serves as an enterprise Service Desk and provides assistance and information necessary to order new products and services, report problems, request information, and/or seek general assistance. COVID-19s impact on package deliveries creates golden opportunity for scammers:Beware of fake sites and e-mails impersonating shipping and delivery companies. Staff will respond to service requests during the published Business Hours. When connecting, make sure you are using the following URL: ra.illinois.gov; using your login ID ONLY and choosing the proper Domain from the Domain drop down. Is a program bug keeping you from being able to accomplish your work? This iPhone feature is available by tapping the Setting application and then turning on the Personal Hotspot feature. -Staff will escalate to management as required. The IT Service Processing team contacts the DoIT Services fulfillment team / technician and their manager to notify them of the escalation and includes the CIO or Group CIO who initiated the escalation. State of Illinois Digital ID Login Digital ID Login Web3270 users: The application has been updated. For instructions on how reset your password while working remotely visit: remote work FAQs. Springfield: 217-524-DoIT (217-524-3648) Chicago: 312-814-DoIT (312-814-3648) Technical Support Week Days (8A-5P, Monday-Friday) Contact the IDPH Helpdesk at 866-220-5247 or via email at DPH.Helpdesk@illinois.gov for Portal access and web-based application support. Send an email message to the DoIT Help Desk technicians at DoIT.HelpDesk@illinois.gov requesting that your password be reset. No password resets will be conducted over the telephone by DoIT CSC staff. The Illinois Department of Innovation & Technology (DoIT) is committed to assisting State of Illinois employeesin transitioningtheir work responsibilities from the office to home settings (where approved by their agency) in order to continue essential services for the residents of Illinois. LEADS Help Desk (Non Toll Free number): 217/782-4155: Comments and suggestions: 866/LEADS00 (532-3700) LEADS Administration Mailing Address: Illinois State Police LEADS Administration 801 South Seventh Street, Suite 600-M Springfield, Illinois 62703: LEADS Administration FAX: 217/524-2498: LEADS Email: ISP.LEADSADM@illinois.gov call in user 1) from joining the meeting. DoIT Service Portal | RI Division of IT - Rhode Island Learn more about DoITs mission and initiatives and investigate employment opportunities that will advance your career goals and help you to reach your potential. Here is the fix. The IL ACTS SAP ERP application is a cloud based solution designed to support and integrate almost every functional area of the following business processes: procurement of goods and services, finance, accounting and human resources. Happy Friday! Common Questions Regarding Remote Connectivity(FAQs), Specific Application Questions/Directions, Restart of Work PC While Using Remote Access and Citrix, Citrix for PC Workspace Instructions - Remote Access, Citrix for MAC Workspace Instructions - Remote Access, Citrix for ChromeBook Workspace Instructions - Remote Access, Switching to the Lite Version of Citrix Receiver, Experience the Fastest Webex Meetings Join Video, Join a Webex Meeting from Your Computer or Mobile Device - Instructions, Webex - New Join Screens, Help Tips and Call Me, Cyber Best Practices for State of Illinois Telework, Video Conferencing Best Practices-for Webex and Zoom. If you receive the following message when logging on from home: Resources are unavailable at this time, try again later, it is advised to wait a few minutes and try again. Report a Problem Manage Passwords Request a Service DoIT Identity Management Accounts - xxSupport - illinois.gov Review "tips and best practices" such as, protecting passwords, not opening attachments or clicking on links unless you are confident in the content and sender. Please turn on JavaScript and try again. Electronic Request for Recipient Identification Numbers (e-RIN) Open a Ticket Manage Passwords Self-Service password recovery allows users to quickly and efficiently restore access to their own account without the need to contact the helpdesk or wait on system administrators. If you are having issues connecting to the state network or suddenly lose your connection, please first try rebooting your home PC. Illinois Department of Innovation & Technology (DoIT) | LinkedIn IDPH Web Portal - Illinois 2101 S. Veterans Parkway Springfield, IL 62704 Phone: 217-785-7444 Fax: 217-785-7019 Email SERS Webex is your go to for all your Remote Work meeting events. If you are experiencing speed and connection issues when working remotely, check out the FAQs on the Remote Work page for tips on how to lessen the bandwidth demand in your home. Instructions if you get back to the office and only 1 monitor is working: Citrix changes display settings. This site serves as a resource for Illinois state agency employees to establish the necessary access and tools for remote work during the Coronavirus-19 response efforts. IDHS Help Line 1-800-843-6154 1-866-324-5553 TTY Visit our Site . A user may have to repeat this a few times, clear cache/history or reboot the device (remember do not shut down or reboot the pc at the office that you are remoting into). Then follow the steps below for the download. within the next 2 hours. Please remember to practice good cyber security during this time of heightened public health alerts. Start here to begin the State of Illinois Digital ID registration process for non-Illinois residents. Employees may logon with their state credentials (e.g. Make sure you are getting up from your desk/table for breaks to move around during the work day. The CIO or Group CIO may follow-up with the ITSD Manager or email. Staff will respond to service requests during the published business hours. In most cases, home WiFi access is likely faster than a Personal Hotspot and should be utilized as the first preference. TTY Support Line: 866-277-5669 Chicago: 312-814-DoIT(312-814-3648) TTY Support Line: 866-277-5669 Support: Report a Problem Media Inquiries: DoIT.PIO@illinois.gov Stay Connected Web Accessibility Missing & Exploited Children Amber Alerts Illinois Privacy Info Governor JB Pritzker The needs of the residents of Illinois remain top priority in developing collaborative solutions to service delivery. If you previously opened a ticket with the Service Desk for this issue there is no need to open an additional ticket. FOIA Requests - doit.aem-int.illinois.gov Be wary of emails and texts, even from your favorites like Apple, Amazon and Target. Agencies who have adopted Office365 can access these resources by going to This system is for authorized users and official business only. Best Practice for joining audio for a Webex Meeting:Have the meeting call you, via the Call Me button or connect via your computer, by clicking Call Using Computer. To Reset Your Password or Unlock Your Account by Phone: Please call the Illinois Department of Innovation and Technology Service Desk [217-524-DoIT (3648) or 312-814-DoIT (3648)]. It is especially important during this time that employees adhere to information security best practices and remain focused on cyber hygiene efforts. Science, Technology, Engineering, Arts, and Mathematics (STEAM) - DoIT has a vested interest in the development of a digitally literate workforce that cultivates creativity and advances all areas of STEAM. Standard Support Service Hours DoIT targets to provision in accordance with Request Fulfillment guidelines. Maintain currency and effectiveness of service management processes, Maintain currency of staff support competencies, Provide the Service Desk ticketing system for use to capture, assign, track and resolve technical incidents and requests, Provide 24/7 system availability and staffing for the DoIT Service Desk service, Provide instruction and training on product use, Notifyagencies ofserver issues that may impact or interrupt performance, Monitor usage and maintain statistics and data for Service Level Agreement verification and other management purposes, ProvideTier 1 support to include performing initial incident diagnosisand troubleshooting steps to identify the cause and resolution of the incident, Provide escalation of complex incidents to Tier 2 support, Develop and implement agency governance to ensure staff compliance with DoIT incident reporting and request requirements. If you do not know who your ATSR is, please contact the Service Desk at 217-524-3648 (Springfield) or 312-814-3648 (Chicago). This needs to be a remote reboot/restart and not a shut down. Illinois Department of Innovation & Technology DoIT guides technology solution delivery and support for the agencies in the executive branch of state government. Send email to: DoIT.Helpdesk@illinois.gov Flag email as high priority (!) Join online communities to share files, discussions, calendars and more.