applicable to products, including implied warranties of merchantability or fitness for a particular purpose, WebThe ZWILLING Enfinigy series. Henckels Warranty. Error! Durable ZWILLING special formula stainless steel Exceptionally sharp FRIODUR ice-hardened blade Ergonomic, triple-rivet handle Made in Germany ADD TO CART 4 interest-free payments of $87.49. We will NOT be able to return any item/s to you for whatever reason youre not happy with the replacement. As a customer, I expected a much better level of service from a brand as renowned as Zwilling. Enter the order number and email. To place and complete your order effectively and to answer enquiries fully, ZWILLING stores certain information about you. Covers faulty workmanship and/or materials, as well as breakage from thermal shock during cooking. The next step is to input your payment details. Get Up To 60% Off Is it covered by warranty? Copyright 2020 Kramer Knives Inc. All Rights Reserved. A $44 Value! When selecting your credit card payment option, be sure to include the billing address that is associated with the credit card you are using to make your purchase. your product. SHOP NOW, Gift With Any HENCKELS What does it mean to have a lifetime warranty? your account lets you save items to your wishlist, track your orders and even get access to exclusive offers. ZWILLING Zwilling Sign in to save items to your wish list, track your orders, receive our email newsletters, earn points in our Culinary Insider loyalty program, and even get access to exclusive events. 3. The Bob Kramer Shun knives have a lifetime warranty. To be fully informed, it comes down to reading the fine print or checking with the customer service for that company if the written warranty is not available. Provide your account email address to receive an email to reset your password. Please allow 4-6 weeks to receive your replacement. This refund may take up to 3-5 business days to post. We are your source for everything from Zwilling J.A. Get Up To 60% Off Sign in to save items to your wish list, track your orders, receive our email newsletters, earn points in our Culinary Insider loyalty program, and even get access to exclusive events. Please note, ZWILLING J.A. WebCustomer Service The Zwilling Group stands for tradition and continuous growth Nationally and internationally location such as its name, location, and street address. HENCKELS will refund the purchase price and delivery charge. In Stock MANUFACTURER DIRECT Ships within 1-2 days 4.9 (412) By Clicking Sign Up you are agreeing to the. You can return them to the point of sale. If you have any additional questions, please contact us. Provide your account email address to receive an email to reset your password. Additionally, to comply with U.S. However, if you arent internet-savvy, dont panic, as the company doesnt require this. "You will be pleased to know that all of Zwilling's products are fully guaranteed against defects in materials and / or craftsmanship. Please check your entries and try again. Choose the shipping carrier of your choice and return the items insured with tracking (for your protection) A $44 Value! Final sale merchandise including merchandise sold with visual imperfections, may not be returned or exchanged. (FAQ) Frequently asked questions | ZWILLING.COM We recommend rubbing a small amount of cooking oil around the rim to create a seal and prevent rust from re-appearing. Only one promotional code may be used per order. Your account lets you save items to your wishlist, track your orders and even get access to exclusive offers. Current country: USA. If your order does not arrive please contact customer services at customerservice@zwilling.ca or 1-800-775-6020 and a member of the team will be able to help you. Provide your account email address to receive an email to reset your password. Your account lets you save items to your wishlist, track your orders and even get access to exclusive offers. Your account lets you save items to your wish list, track your orders, receive our email newsletters, earn points in our Culinary Insider loyalty program, and even get access to exclusive events. Enter the order number and email. On Select Products The warranty does not cover wood products, such as knife handles, wear from normal use, or any damage resulting from use other than the intended purpose of the item. Cookware Purchase Enter the order number and email. ZWILLING Enfinigy Power blender Prices for the items that are valid for the discount will be reduced by the amount of the promotion, and reflected in your ORDER SUMMARY. HENCKELS purchase. We may grant specific exceptions upon request and at our sole discretion, such as for example only, if the new owner is a family member of the original owner. If your item is sentimental to you, please do not send it in as all returns are immediately reviewed and recycled. We use USPS, FedEx and UPS for order deliveries and reserve the right to choose the best carrier for your shipping address. If your item is discontinued or out of stock, you will receive a replacement of equal value. By clicking Sign Up, you are agreeing to our. Another exception is when a product line is taken off the market. If returning a knife or shear: To comply with Canadian Postal regulations, items must be wrapped to protect their point and edges from cutting through the box or padded envelope in which they are mailed. See your order even if you are not a registered user. Free 4-Piece Set of Pan Protectors. How Ceramic Differs To Teflon In Nonstick Cookware, Toxin Free Cookware Choices For Your Kitchen. Covered damage will result in the company repairing or replacing the cookware without any charge. Henckels, LLC (Zwilling) warrants to the initial purchaser that Zwilling products will be free of defects in material and workmanship from the date of purchase for as long as said purchaser owns the product. Or, is it referring to the life of the owner? To comply with U.S. Thats not something to get too concerned about as people dont usually trade secondhand cookware or expect cover for secondhand cookware. WebAttn: Warranty Department ZWILLING J.A. Learn More YOU SAVE: -21% $215.00 $169.99 Earn 169 points in our free Rewards Program. zwilling Enter the order number and email. You might find a 10-year or 30-year period with certain cookware brands, e.g. Quality cookware made in Italy since 1889. Your account lets you save items to your wish list, track your orders, receive our email newsletters, earn points in our Culinary Insider loyalty program, and even get access to exclusive events. If the item you returned is out of stock or discontinued, we will offer you a comparative item in quality and cost. In Stock MANUFACTURER DIRECT Ships within 1-2 days (776) Write a review Description Error! [Yes, but], How To Clean Crock Pot Inside Out and Top To Bottom, Xtrema Cookware: Ceramic Skillets And Frying Pans, Best Ceramic Grill for the Money Offering True BBQ Flavor + 5 Cheapies, Do This If Your Rice Cooker Burns Rice on Bottom. number of years. If you wish to return an unwanted product you have 14 days from the day you receive the goods to cancel. Save your information to make future ordering quick & easy, Become eligible for offers available only to registered customers. Its best to have the receipt, and I note it does say that in their warranty document, but if you explain the circumstances it may not be necessary.You could try phoning on 423 837 7181 but they now have this contact form, which has an option to upload a photo to explain your issue.If you decide to continue using it, give it a good clean to remove the rust and then oil it to seal it to prevent further rusting.The company has this to say about rust developing around the rim of enamelled cast iron:Should rust develop, we recommend cleaning with a nylon sponge and dish detergent and dry thoroughly. Our warranty covers materials and craftsmanship under normal use and does not apply to misuse, intentional damages or any uses other than what is customary and reasonable for our knives. Our warranty is not transferable and cannot be assigned or given to anyone else. Our warranty is made only to the original owner. Then you can click the Next Step button, which will take you to the sign in page. SHOP NOW. WebKramer by ZWILLING J.A. Award-winning beauty tool experts since 1980. WebZWILLING Thermo 15-oz Travel Bottle 4.8 (94) $31.00 $21.99 + NEW ZWILLING Thermo 3 pc To Go Set Matte Black $108.00 $59.99 + NEW ZWILLING Thermo 3 pc To Go Set However, please note that our warranty does not cover wear from normal use, or any damage resulting from use other than the intended purpose of the item. Zwilling reserves the right to reject warranty claims from purchasers for products purchased from unauthorized sellers, including unauthorized Internet sites. WebZwilling.com will accept your return by mail for unused items only. where you purchased your product. Prices for the items that are valid for the discount will be reduced by the amount of the promotion, and reflected in your ORDER SUMMARY. Zwilling Deliveries are made Monday through Friday (except holidays). They offer a 2-year manufacturing defect warranty on their Thermolon ceramic non-stick coating. For gift returns that are received within 30 days of the transaction date, you will receive an Online Coupon Code for the amount paid by the sender. Products produced by GreenPan, including the set reviewed in my ceramic cookware guide, are covered by a limited lifetime warranty that encompasses defects in workmanship and material, but only if the pan was not used in a professional setting. Normal home use; Follow use instructions; Doesnt cover lids. For any questions concerning warranty Heres what you need to know. Standard (5-7 business days) Over $59.00 - Free, Standard (5-7 business days) Under $59.00 - $6.99. No, at ZWILLING there is no minimum order quantity. Please be aware that the warranty details are subject to change by the company at any time. View Our be liable for any special, incidental, or consequential damages based upon breach of this limited warranty, Cookies may also be used for retargeted advertising. Mother's Day You can find more information about the processing of your data in our. Error! Online purchases cannot be returned to Outlet Stores. Henckels UK Ltd can only process warranty claims from customers in the UK & Ireland for ZWILLING Group products that were bought in the UK & Ireland. Enter the order number and email. Mother's Day We often think that a warranty or guarantee suggests the company will back its goods. The following restrictions apply: To qualify for a specific promotion, your order must be placed during the specified promotion period. Their warranty states that they will repair or replace products that are defective and have been used and cared for following the companys use and care instructions. Current country: USA. They will be able to help with any warranty questions. Zwilling is the parent company and US customers can refer to its warranty. The user is notified at the beginning of their visit to the site. Not in the literal sense. Le Creuset cast-iron products are protected under a limited lifetime warranty. Free shipping offers are valid on standard shipping for orders placed at zwilling.com/ca with a specified minimum purchase. If you do not want to register you can continue your purchase as a guest. We do not offer repairs of any kind. Repackage the product(s) in the original packaging (if available) and pack securely. You can call them Monday Friday, 9:30 a.m. to 2:30 p.m. EST by phoning 914 372 7777. Provide your account email address to receive an email to reset your password. Most cookware companies have similar inclusions and exclusions. Before mailing in your product to Zwilling in connection with your warranty claim request, please review the information below to ensure the safe return of your product. This will open a new window, where you can see all the products you have chosen, the shipping cost and the total bill. We cant say for sure which one is of higher quality. Kettles with precise temperature settings and high safety standards. You will need the return tracking number in the event your package is lost in transit. or. Users can influence the use of cookies. The warranty applies from the date of purchase. Exclusive recipes. At the end of the day, companies are free to define lifetime as they wish. Already have an account? Award-winning beauty tool experts since 1980. We're happy to help. If your item is damaged during repair, it will no longer qualify for warranty. If you already have an account you can sign in using your email address and password, if not you can register. Henckels knives are known for their quality and are made in the steel capital of the world, Solingen. Many browsers offer the option of restricting the storage of cookies or stopping the use of cookies completely. If your Zwilling product is defective and is eligible for this limited warranty, Zwilling will replace You can find the unsubscribe link at the bottom of each newsletter. If you purchased your product over the Internet, please provide all Since 1731- Beauty tools of excellent quality and design. However, to ensure the warranty applies, users must follow care instructions provided with the cookware, similar to conditions mentioned above for other cookware brands. If your order was canceled, please be advised that a charge may appear on your account. However, this Staub warranty covers purchases in the UK and Ireland. Some States do not allow limitations on how long All charges are non-refundable unless expressly stated otherwise, or otherwise provided by law. to the address below. Please make sure your billing and shipping address is exactly as it appears on your credit card or banking statement. Please note that, due to increased demand, it may take up to 5 days before tracking information is available. Have questions about your order? Enter the order number and email. Join the mailing list to be first to know about sales, events & new arrivals. Henckels, including chefs knives, santoku knives, knife sets and more. Sign in to view your Wishlist, track your orders or just pick up right where you left off. To redeem a code-based promotion, perform the following steps: In the Shopping Bag, enter your Coupon Code/ promotion code in the space marked "Coupon Code / Promotional Code (optional).". The Bob Kramer by ZWILLING J.A. Is it valid for as long as the expected life of the product? Iconic cast iron and ceramic cookware rooted in France. WebZWILLING Pro 2-pc, Chef's Set 4.8 (54) $179.99 + SALE -11% ZWILLING Pro 3-pc, Starter Knife Set 5.0 (129) $279.99 $249.99 + Henckels CLASSIC 3-pc, Starter Knife Set 4.8 Since 1731- Beauty tools of excellent quality and design. No other warranties of any kind, including implied warranties, are provided for our knives. Frequently Asked Questions (FAQ) | ZWILLING.COM On Select Products Just follow the prompts in the simple checkout process. You can change your password in the password section in your account. Under the lifetime warranty, ZWILLING will repair your item where possible, or replace it on a like for like basis. The Bob Kramer by ZWILLING J.A. Have questions about your order? Its about the expected life of the products performance rather than the lifetime of the buyer. At times, some credit cards may not be authorized for purchases outside of their issued country. If you forget your password you can click on the forgot password link on the account sign in page. Learn More $89.00 SHOP NOW, Gift With Any HENCKELS This warranty does not cover any defects due to normal wear and tear, damage due to misuse or abuse, alteration to the product, negligence, or any damage resulting from use other than the intended purpose of the item. Attn: Warranty Department ZWILLINGJ.A. Get Up To 60% Off If you purchased your product through other means, please provide all information There are two professionals that we highly recommend and continue to have excellent results. Zwilling warranty Gift Guide. Learn more about Contact Us | ZWILLING.COM Made in Solingen, Germany. an implied warranty lasts, so the above limitation may not apply to you. A lifetime warranty infers no time limits on claiming against defects and workmanship (for example) or other inclusions of the warranty. Kick off your new kitchen routine with our high-quality, functional products. You will receive an email notification when your return has been processed. Any implied warranties that may be Have questions about your order? But, Zwilling J.A. WebAll ZWILLING Group products sold in the UK & Ireland have a lifetime warranty for domestic use against defects in manufacture and materials. Purchasers of products who wish to make a warranty claim based upon a product defect, please mail in your product to Zwilling at the address provided below. ZWILLING Fresh & Save Vacuum pump with charging cap, white Seal in freshness at the press of a button Automatic vacuum sealing in seconds Long-lasting, rechargeable battery Quiet, compact, cordless Prep food ahead, keep it fresh 5X longer All FRESH & SAVE pumps and lids are compatible ADD TO CART 4 interest-free payments Occasionally, ZWILLING will offer code-based promotions that can be redeemed online. Refunds can only be issued back to the original form of payment. We're happy to help. Sign in to save items to your wish list, track your orders, receive our email newsletters, earn points in our Culinary Insider loyalty program, and even get access to exclusive events. Zwilling.com will accept your return by mail for unused items only. ZWILLING Kramer Euroline Stainless Damascus, Iconic cast iron and ceramic cookware rooted in France, The finest Japanese cutlery handcrafted in Seki, Japan, Stainless-steel cookware and more from Belgium, Essential cutlery and kitchenware for everyday cooking. Please be kind enough to address the return to: Attn: Warranty Department ZWILLING J.A. ], Can A Ceramic Pot Go On the Stove? SHOP NOW, Gift With Any HENCKELS The guarantee has a fairly inclusive scope, and covers all material, functional, and manufacturing faults in the cookware, as long as it has only been used for normal domestic use and care instructions have been followed. Premium stainless steel cookware from Belgium to your kitchen. If you have Kramer Knives that you purchased through a retailer like Sur La Table, these are Bobs licensed designs produced in Japan. WebShipping times are in Business Days which do not include Saturdays, Sundays or Holidays. WebThis webpage is for product registration only. Warranty Postal Regulations, all cutlery items must be wrapped to protect all points and edges from cutting through the outer carton in which they are mailed. For both your security and ours, we use a third party company to verify all of our online payments. According to FindLaw 1, The difference between a warranty and a guarantee is largely a question of word choice.. Our warranty is not transferable and cannot be assigned or given to anyone else. Packages which are refused or returned to sender. Henckels Shop Welcome to ZWILLING Getting in touch with us has never been easier. Further to this ZWILLING stores your order data, such as items bought, quantities, prices and date the order was placed. Error! Join the mailing list to be first to know about sales, events & new arrivals. Orders placed on Friday afternoon, over the weekend or on holidays will be processed on the next business day. See your order even if you are not a registered user. ZWILLING J.A Henckels USA is not responsible for lost shipments. You cant claim the cost of repairing or replacing affected property, e.g. WebShop Zwilling J.A. Provide your account email address to receive an email to reset your password. Your electric kettle supports your everyday life with comfort and safety. The appropriate tax amount by item will be included with your refund. While shopping can be fun, considering the warranty is important. We offer free delivery on all orders over the value of $99 or a flat rate of $15 for all other orders. While we always strive to achieve this delivery time, we cannot guarantee this. Bob Kramer is no longer offering this service. If you have any additional questions, please contact Customer Service at 1 (914) 747-0300. Please check your entries and try again. Join the mailing list and stay informed about offers, events, tips and news about our products or be invited to promotions (e.g. When purchasing your product online, the warranty details are often in the fine print. Culinary Insider program terms and conditions. chips in your floor tiles, marks on your bench or similar, nor transportation for the warranty service, or other consequential damages. Gift Guide. Some exclusions to the ZWILLING warranty may include: Damage caused by misuse or abuse of the product, Products that specify a limited duration of the warranty on the product packaging, Failure to adhere to ZWILLING guidelines for the general care and use for products. ZWILLING J.A. Provide your account email address to receive an email to reset your password. Based on our warehouse location and your shipping address, we determine the most efficient shipping carrier for your order. Please keep in mind that we cannot price match your new order with one previously placed, the pricing will reflect any current sale or online pricing. We will NOT be able to return any item/s to you for whatever reason youre not happy with the replacement. WebThis webpage is for product registration only. Contact Bker: 1-800-835-6433. The following compares the warranty details (available 13 Jan 2020; US contact details).BrandWarrantyCoversProvisosFoundContactLe CreusetLimited LifetimeCovers defects in material & workmanshipNormal home use;Follow use instructionsOn official website877 273 8738CalphalonLimited LifetimeCovers defects in material & workmanshipNormal home use; Follow use instructionsOn official website800 809 7267LodgeLimited LifetimeCovers defects in material & workmanshipNormal home use;Follow use instructionsNot on website423 837 7181 orContact FormZwilling (Staub)LimitedCovers defects in material & workmanshipNormal home use;Normal home use;On official website1 (800) 777 4308GreenPanLimited Lifetime;2-yr on nonstick coatingCovers defects in material & workmanship; defects in the non-stick coating covered for 2 years.Normal home use; Follow use instructionsOn official website914 372 7777T-FalLimited Lifetime WarrantyCovers defects in material & workmanshipNormal home use; Follow use instructionsOn official website800 395 8325XtremaLimited10-year Warranty; Special replacement warranty for damage from misuse involving discounts up to 50% off.Covers faulty workmanship and/or materials, as well as breakage from thermal shock during cookingNormal home use; Follow use instructions; Doesnt cover lids.On official websiteEmail to contact page. Warranty UK - Zwilling J. A. Henckels Your browser's Javascript functionality is turned off. Error! To make this request, you may contact us at consumerrelations@zwillingus.com. ZWILLING Cutlery Sets We're happy to help. If you wish to see the status of your orders, please log into your account and look under order history. You can contact them by phone on 800-395-8325. For any questions concerning warranty pleaseclick here. By clicking Sign Up, you are agreeing to our. brick-and-mortar retail store, please provide all available information about the If you purchased your product from an online marketplace For more information on PayPal, please visit, www.paypal.com. Quality cookware made in Italy since 1889. Orders usually ship within 7-14 business days from when the order is placed.