If your card is lost or stolen, you have two options: You'll need to supply us with the number of the credit or debit card you used. "profileUpdate": { Recharge your Seniors Card online by logging into your metroCARD account on the Adelaide Metro website: You can recharge your Seniors Card with a credit card or you can set up auto-recharge. Please note your metroCARD account updates overnight, which means any recharges you buy or trips you do in one day won't display in your account until the next day. If you'd like a response, please contact us. Tap Continue. Adelaide has a free City Connector bus service operate in both clockwise and anticlockwise directions in the city centre. The Seniors Card South Australia website is licensed under aCreative Commons Attribution 3.0 Australia Licence. Lost, stolen or damaged metroCARDs - Adelaide Metro Many buses and all trams reserve space for wheelchair passengers. If you have an account and forget your password, you can reset it online. To update your credit/debit card information, you will need to go through the Auto recharge setup process again on the same metroCARD, using the new credit/debit card information. Find out more about discounted travel with a Visitor pass. Thanks for your feedbackWe use what you tell us to help improve the website. Our subscription service is temporarily down for system upgrades. Please tell us what you were trying to do and why this page was unhelpful. Adelaide has a useful tram service that operates through the city centre and inner suburbs. After that time, the expired MetroCard must be sent to MetroCard customer claims. Many hotels and attractions in South Australia, including surrounding areas such as Adelaide Hills, are also accessible. Your refund will be credited back to that card. We process the first claim free of charge. authorise us to give other people limited access to your account, such as your child, partner or parent. You can apply for a Seniors Card online or call the Seniors Unit on 1800 819 961 for more information. Seniors Card holders: Use SENIOR_and your seniors card number e.g. You canbuy or recharge a metroCARD at many locations across Adelaide ororder a metroCARD online and we will post it to you. Single and day-trip tickets continue to be sold as Edmondson-sized magnetic stripe Metrotickets. Sadly, the way the key structure (there are about 4 keys) is set up, there is no key that will let you access the card value in a read-only fashion. If you have a VISA or Mastercard, you can top up your metroCARD balance automatically when it drops below $5 (for a regular metroCARD), or below $3 (for student, concession or Seniors Card metroCARDs). If you are a South Australian Seniors Card holder, your user name is SENIOR_, followed by the 7-digit number of your card, e.g. This excludes National Seniors Card, Seniors Business Discount Card and New Zealand SuperGold Card. 130 Livingston Street With free trams and buses within the city centre, getting around Adelaide is quick and easy. If not, you can print this form (or get one from a station agent) and mail it to us here: If you believe that you were incorrectly charged by an OMNY reader, you can dispute a charge in a couple of ways: Our goal every day is to give you the best service possible and, when something goes wrong, to fix the problem as quickly as we can. And, of course, green also means go. }, You can choose the value of your auto recharge. If you wait, you'll lose money for those days you weren't using the card because you will only be refunded from the time you placed your claim through the end of the month (or week, depending). If you need to add an email address to your Seniors Card account, please contact the Seniors Unit on 1800 819 961. APPLICATION FOR MOBILITY PASS metroCARD Special Pass. A Transport Concession Card entitles the holder to concession travel on Adelaide Metro bus, train and tram services. To receive a refund, please visit the Adelaide Metro InfoCentre at the Adelaide Railway Station. Bikes are allowed free on trains after 9:00 am until 3:00 pm. Instructional videos on Adelaide's new smartcard ticketing system, metrocard.Damian explains how to validate your metrocard or metroticket using the 2 types . $8.86 per day remaining on your 7-Day Express Bus Plus card. Adelaide is an easy city to get around, with a great range of options for public transport, driving, cycling and walking. "campaignIntegrationUrl": "/bin/create/recipient", Copyright2020. Seniors Card in other states and territories - Australian Government. If your auto recharge fails (e.g. Don't include any personal information.If you need a response, send an enquiry instead. "custEvent": "FYASignUp", The metroCARD itself and any balance left on it will still work. $4.24per day remaining on your 30-Day card, and. Dual-purpose validators have been installed on all buses, trains and trams and will accept both Metrocards and Crouzet tickets. Tram, Moseley Square, Adelaide, South Australia Tourism Australia. MetroCard Customer Claims by calling the Adelaide Metro InfoLine on 1300 311 108. Replacement Seniors Card Public transport WeekendPlus Through the Lens Apply for a Seniors Card Check if you're eligible, submit your application online or by post and receive your card in the post. Lost Card - Metro Transit (Cards purchased with cash are not protected. Adelaide Metro on Twitter: "After you recharge your metroCARD online or "homePagePath": "/content/australia/en.html", Other Metro agents cannot issue replacement cards or transfer balances. The vending machines can also recharge Metrocards. Explore University of South Australia. Lost Your Unlimited MetroCard? MTA Will Refund it for Free r/Adelaide on Reddit: Is there an app that can let me use my phone as Fares for a single trip start from $1.10 for children up to $5.90 for anyone older than 15 years. "validationUrl": "/bin/ta/postauth", You can watchonline video tutorials about how to validate when boarding public transport. The metrocard is only a pain because it's difficult to reload / limited places. Due to overwhelmingly positive response from trial users, it was launched in November 2012.[1]. For more information, please visit www.adelaidemetro.com.au/seniors or call the Adelaide Metro InfoLine on 1300 311 108 (7am-8pm daily). We provide a Balance Protection Program for 30-Day Unlimited Ride and 7-Day Express Bus Plus MetroCard. "taIdRetryLimit": 3 buy or recharge a metroCARD at many locations across Adelaide, metroCARD terms and conditions (PDF, 349 KB), metroCARD conditions of use (PDF, 349 KB), at the InfoCentre in the Adelaide Railway Station, using a vending machine on-board trains and trams, in person at the InfoCentre at the Adelaide Railway Station, register and manage up to 8 metroCARDs (e.g. Your Seniors Card is ready to use on public transport as soon as you receive it. All other customers Many claims can be filed online Youll need to answer some questions to confirm that you are the registered account holder. As a courtesy, passengers should offer their seat to elderly, pregnant, or any passenger who looks like they could use a seat. "startScreen": "gigya-reset-password-screen" (Adult men can use the service if they need to transport a child who requires an approved child safety seat.). This website is licensed under a Creative Commons You need to validate the metroCARD within 3 months of buying a recharge. For more information about visiting Adelaide, visit the Adelaide Metro website. Tram, Adelaide, South Australia South Australian Tourism Commission. SENIOR_1234567. Just give us a call on03 366 88 55 or emailMetro@ecan.govt.nz. discounts and special offers from businesses, free travel on Adelaide Metro buses, trains and trams, Find out about the benefits of joining the Seniors Card program, Seniors Card in other states and territories, Adelaide Hills Visitor Information Centre, Use the service finder to locate a metroCARD agent near you, Find out more about discounted travel with a Visitor pass, Creative Commons Attribution 3.0 Australia Licence, Adelaide Airport Information Desk, 1 James Schofield Drive, Adelaide Airport (open 8am-6pm Monday-Friday), Adelaide Metro InfoCentre at the Adelaide Railway Station on North Terrace, Adelaide, Glenelg Visitor Information Outlet at 1 Moseley Square, Glenelg (open 10am-4pm). When you buy a metroCARD there is an upfront cost for the physical card. All the keys let you write to the value too, which is obviously something AdelaideMetro wouldn't want. SA.GOV.AU - Apply for a transport concession card - South Australia Each time you submit the form, well enter your name into a drawing to win free rides. enjoy your metrocard. Have a $5 bill in hand or some shrapnel Passengers could trade their existing Multitrip Metrotickets in for Metrocard trips. If a severe delay happens and this isnt possible, you can ask a station agent for a Courtesy Pass. Passengers can purchase single trip or day trip tickets or Metrocards, which can store credit for use on multiple journeys. How long do I need for my trip to Australia? If you recharge online or over the phone, the funds will be available in around one hour and will load to your metroCARD when you next validate it. A confirmation code will be sent for validation. That said, your first claim of a lost or stolen card will be refunded at the pro-rated price for free! Please tell us what you were trying to do and why this page was unhelpful. ), Everything you need to know about fares and tolls in New York. We use cookies on this site to enhance your user experience. visit us at the InfoCentre Adelaide Railway Centre. This will become your username. "startScreen": "aus-link-account" There are several options for reaching the city from the airport. Brooklyn, NY 11201. $8.86 per day remaining on your 7-Day Express Bus Plus card. You can also book a taxi by phoning individual companies, downloading their apps or using the, Cruise the River Torrens through the city centre on the charming river boat. Adelaides rail network is a great way to visit attractions outside of the city centre. The expiration date is usually about one year from the date of purchase. Copyright 2023, Department for Infrastructure and Transport, https://www.sa.gov.au/topics/driving-and-transport/adelaide-metro-buses-trains-and-trams, SA.GOV.AU is licensed under a Creative Commons Attribution 4.0 Licence. If you need to order tickets for more than one Seniors Card member, you must submit one form per person. Thanks for contributing - your feedback helps us improve this website. Adelaide airport is eight kilometres from the centre of the city and is easily accessed by car, bus and taxi. Choose a travel card from the list. SMS In line with the metroCARD terms and conditions (PDF, 349 KB), metroCARD and associated products and services are non-refundable, unless you are a South Australian Seniors Card holder or an authorised representative of a deceased registered metroCARD holder. Adelaide has an extensive public transport system of buses, trains and trams. Introducing metrocards and metrotickets - YouTube Email. Order an interstate Seniors Card member 14-day free travel ticket. "validationFavouritesUrl": "/bin/australia/favourites/sanitycheck", PSA: The MTA will refund your lost or stolen unlimited - Brokelyn To set up an online account, you need an email address. To order a MetroTicket online, you need a scan or photograph of the Seniors Card that clearly shows the card number and member's name, as you will upload it before submitting. File a claim online You can file an online claim for these issues: Balance Protection Claim Check on the status of a MetroCard claim previously submitted Lost or stolen Reduced-Fare MetroCard MetroCard not returned from bus farebox/AutoGate MetroCard Vending Machine problem Overcharged MetroCard Select Bus Service MetroCard Fare Collector Remember, we can't respond to what you've written here. You cant buy these cards from retailers. You can also book tours to many of the stunning destinations outside of Adelaide and leave the driving to someone else. Attribution 3.0 Australia Licence. As a result of the new system, multi-trip tickets are no longer sold as Crouzet tickets. . We have detected you are using an out-of-date browser. How should we update you? You can also speak with an OMNY customer service representative by calling 511. Its most convenient for travel within the city and reaching the popular coastal suburb of Glenelg. The minimum recharge is $5 and the maximum amount you can store on your card is $200. Real-time arrival information for buses, trains and trams, timetables and a journey planner are available online through the Adelaide Metro website or one of the recommended smartphone apps. "startScreen": "aus-link-account" There are a few ways to add credit to your card. Then, supply us with the number of the credit, debit, or ATM card you used to purchase your MetroCard. If you need to use Adelaide Metro services outside of the free travel times, you will need to buy a concession metroCARD. It was introduced in 1987 and was intended to be used for only a few years before being replaced. We need you to validate each time so we can count how many people are using the bus, train or tram and plan our services to meet your needs. How to get to Australia's most iconic cities. When visiting Adelaide from interstate, if you have a state-issued Seniors Card, you can access a MetroTicket for 14 consecutive days of free off-peak travel during your visit to Adelaide. People who receive certain payments from Centrelink can apply. Find out how you can update your personal details online or via phone. We recommend registering your metroCARD with us and setting up an online account to make managing and recharging your metroCARD easier, and to protect your balance if your metroCARD is lost or stolen. However, having one means you can: Call the Adelaide Metro InfoLine on 1300311108 or visit the InfoCentre at the Adelaide Railway Station to: If you dont want an online account but still want to register your metroCARD for the security and management benefits, call our InfoLine on 1300311108 or visit the InfoCentre at the Adelaide Railway Station for help. "screenSet": "Aus-ProfileUpdate", We're sorry Unlimited Ride MetroCard Customers - MTA These ticket machines are located in the main passenger concourse at Adelaide railway station and in the public bus stop shelter at Adelaide Airport. If you need to change a recharge amount, simply setup a new recharge and itll overwrite your old one. Attribution 3.0 Australia Licence. You can sign up to join the community of customers who fill out our quarterly Customers Count survey. If you are unable to travel into the city, please call the Adelaide Metro InfoLine on 1300 311 108 for assistance (7am-8pm, daily). More importantly, you'll be giving us valuable feedback that we share with our team to make your commute better. Lost, stolen or damaged metroCARDs How much is a metroCARD in Adelaide? "FYASignUpDtmConfig": { To start your ride, tap your card on the reader when you board your selected mode of transport and be sure to tap off when you disembark. Here's how to get help, Check on the status of a MetroCard claim previously submitted, MetroCard not returned from bus farebox/AutoGate, Select Bus Service MetroCard Fare Collector, print a claim form to mail to us with your MetroCard, If you have an OMNY Account, log in and find the charge you think is incorrect. The Seniors Card South Australia website is licensed under aCreative Commons Attribution 3.0 Australia Licence. Adelaide Metro is to enable passengers to make contactless fare payments with their credit or debit card or their tap-and-pay digital wallet on all its bus, train and tram services in the South Australian state capital. Pay-Per-Ride (Regular) MetroCard: Ask a station agent for a postage paid envelope or mail your damaged card to: MetroCard Customer Claims How Can You Replace Your MTA Senior Card? - Reference.com Adelaide Metro metrocard machine at UniSA City East - StudentVIP Please note that any changes will be completed when the metroCARD is next validated. Add a travel card to Apple Wallet - Apple Support (AU) The date is located at the upper left corner on the back of the card. }, We deduct a $5 administrative handling fee from the refund amount for the second claim. A customer service representative will assist with processing a refund. Either: If your registered metroCARD is lost, stolen or damaged, we can transfer any remaining balance to a different metroCARD you own, or you can buy a new metroCARD and we will transfer it to that.