Go Direct - Home You could lose all the money in your Card Account. The secure registration process establishes a link between you and your mobile device. Social Security benefit payments are generally protected from attachment or garnishment under federal law. Transaction. when you make a withdrawal or balance inquiry at certain ATMs. your Card Account.05775DT-DS-022v2. At stores that aren't set up to take chip card payments, the card's magnetic stripe will work and you'll be given the option to process the transaction as "debit" or "credit." Account, you can begin using your Card. Yes. We must hear from you within 120 days after the transfer allegedly in It begins with a heading 1 called Are You Sure. Direct These funds are usually If you are currently receiving federal benefit payments such as Social Security or Supplemental Security Income, call the Direct Express. Direct Express and the Direct Express logo are registered marks of the U.S. Department of the Treasury, Bureau of the Fiscal Service. Yes. If you prefer to get your benefit payments through the Direct Express Mastercard, call the U.S. Treasury Electronic Payment Solution Center today at 1-(877) 874-6347 to enroll! Information from your most recent federal benefit check or claim number. declared Benefit recipients can choose to receive their payments by direct deposit to the bank or credit union account of their choice or to a Direct Express Debit MasterCard card account. pursuant to a license by Mastercard International Incorporated. available Card Account balance along with any applicable That is intended to deceive the Department of the Treasury, Social Security Administration, or other federal agencies as to the true identity of the individual, could be punished by a fine or imprisonment, or both. 8.1 I received federal benefits and live outside of the United States. If the Card Account is credited with an amount you are not Direct Deposit. If you are a New Card. Beginning of dialog window. or the Agency are lending you money. Escape will cancel and close the window. Keep your PIN in a safe place. ET) or by "contacting your benefit-paying agency . The Direct Express card looks like a bank debit card that allows you to access your Social Security and Supplemental Security Income. You may transfer funds from your Direct Express, 6.15 Can I add my own money to the Direct Express. (20 Business Days for new Card Accounts opened less than 30 days) for the . Dispute Resolution, Venue, and Waiver of Right to Jury posted Social Security benefits can also be awarded via a Direct Express card. All Social Security benefits are paid electronically. unauthorized use of your funds, Card or PIN; there are conflicting claims The U.S. Department of the Treasurys Bureau of the Fiscal Service (Fiscal Service) today announced the selection of Comerica Bank as the financial agent for the Direct Express prepaid debit card program. fees (See Section X, "Fees") You should ensure that you have 4.6 What if I can't find an ATM or my ATM is "out of order"? For most of the ways you will use the card, there are no fees. below as soon as you can if you think an error has occurred in your Card Escape will cancel and close the window. If you are looking for the IRS stimulus check portal to track your stimulus payment, we can help. error was credited or debited to your Card Account. writing and we do not receive it within 10 Business Days, we may not Mastercard and the Mastercard Brand Mark are registered trade marks of Mastercard International Incorporated. You may ask for copies of 11.4 What are my smartphone requirements? If you believe your Card or PIN has been lost or stolen or that someone has transactions, you should select "credit" and you may be asked to Here's the May 2023 schedule for when to expect your Social Security payment: May 3rd: The payment date if you received Social Security before May 1997, or if you're receiving both Social Security and SSI. Can I use my card without a PIN? All information entered will be lost. Electronic Payment. 6.10 How does the free Deposit Notification work? 12 months for tracking the transactions posted to your Card account. to access this site. may seek reimbursement from you, your estate or beneficiaries. For other During the registration process, the card number is masked as it is entered and only the last four digits appear on the mobile device. is used to access funds in your Card Account. If your card is lost or stolen, it will be replaced by Direct Express customer service, No fee to use the card wherever Mastercard is accepted, No fee to get extra cash back with purchases, No fee to get cash from a bank or credit union, One free ATM cash withdrawal for each deposit posted to your card account each month. 7.1 Will the government know what I buy or have access to my account? Sure, you will wait for up to 20 minutes or more to get through. by Comerica Bank, pursuant to a license by Mastercard International Tell us AT ONCE if you believe your Card or PIN has been lost or stolen. If you cant telephone us, you can write to us at Direct Express, This comes in various forms. Telephoning us at the Customer Service number is the best Go Direct - Home manner at any of our offices, including locations other than where additional Walmart fees apply. Signing up is quick and easy. under the CCP, and (iii) may issue a decision disposing of all Payments sent by direct deposit after the date of death or ineligibility of a beneficiary (except for salary payments) must be returned to the federal agency. If the incorrect amount is to a deceased cardholder's estate. Mobile Application - manage your Direct Express account; ATM cash withdrawal in the U.S. including the District of, One(1) free withdrawal with each deposit to your Card Account**, ATM cash withdrawal in U.S. including the District Columbia, Guam, Puerto Rico, and U.S. Virgin Islands (after free transactions are used a surcharge by ATM owner may apply) $0.85 each withdrawal (after free transactions are used), $0.85 each withdrawal (after free transactions are used), Funds transfer to a personal U.S. bank account, ATM cash withdrawal outside of the U.S. - Surcharge by ATM owner may apply. There are two ways you can receive your benefits: Direct Deposit is the best electronic payment option for you because it is: If you are applying for Social Security or Supplemental Security Income benefits, you must elect to receive your benefit payment electronically when you enroll. All persons are hereby notified that the use of this system constitutes consent to such monitoring and auditing. Also, if you do not yet have the Direct Express app on your phone, we will walk you . In some cases, a merchant may place a "hold" on a debit or credit card account in an amount to cover the entire estimated cost of transaction, sometimes for up to 72 hours. You will not be charged a fee for this information The estimated average time (burden hours) associated with filling out a paper direct deposit enrollment form is 10 minutes per respondent or record keeper, depending on individual circumstances. Transaction and prior Transactions. This information may also be disclosed to a court, congressional committee or another government agency as authorized or required by federal law and to your financial institution to verify receipt of your federal payments. Yes. your liability for the unauthorized use of the Card will not exceed Once cardholders are registered and logged into the mobile app, a tutorial is included to help users navigate through the app. for the $500 amount described above in any event. 10.9 Are there additional fees for the EMV chip card? Agency. Direct Express Stimulus Check (IRS Extends Deadline) - Social Security So, for example, the January 1st payment should have been deposited on the 31st of December. Secure .gov websites use HTTPS A lock from you, and we will correct any error promptly. Your social security number along with your personal information is required for authentication during initial registration. From those funds, she needs to pay the following: To keep her Direct Express card costs low, Mary could use her Direct Express card as follows: The Direct Express card surcharge-free ATM network offers surcharge free ATM access at approximately 75,000 ATMs throughout the country including Comerica Bank, Charter One, Privileged Status, Alliance One, PNC Bank, MasterCard ATM Alliance, and MoneyPass. There are some exceptions, The second way you can receive your benefits is to have Social Security issue a Direct Express debit card . us as lost, stolen or destroyed, your Card will be cancelled, and you will proceeding (i) shall hear and determine all issues, including but Just call us at1-800-772-1213(TTY:1-800-325-0778) or contact your local Social Security office. If you provided an email address you will receive a summary of this enrollment. make other arrangements for receiving your Benefits. We will determine whether an error occurred within 10 Business Days Account transactions by calling us at the number on the back of your This browser is not supported for the GoDirect.gov site. Mastercard and the Mastercard Brand Mark are registered trade marks The approximate date when the error took place. or POS terminal was not working properly and you knew about the problem The Direct Express card is a prepaid debit card you can use to access your benefit payment, without a bank account. Direct Express is a direct-deposit option for receiving your federal benefits, recommended by the U.S. Department of Treasury.Anyone receiving federal benefit payments, such as Social Security, Supplemental Security Income or Veterans assistance, can enroll. The estimated average time for completing a direct deposit enrollment online is approximately five minutes. May 10th: The payment date if your birthday falls between the 1st-10th of any month. You can also visit web.usdirectexpress.com to view your transaction history online at no cost. investigate your complaint or question. Card Account to complete the Transaction; We believe you may not have authorized the Transaction; Circumstances beyond our control (such as fire, flood, water damage, To enroll for direct deposit to your checking or savings account, you will need your: *This information is often on personal checks. You can make purchases using your Direct Express, 6.3 How do I check my balance on my Direct Express, It is important that you keep track of your deposits and how much you spend using your Direct Express, 6.4 Can I pay my bills or pay for Internet purchases with my Direct Express, Yes, if a merchant accepts Debit MasterCard. 6.23 Can I get a loan or cash advance from the Direct Express. It uses microchip technology to process transactions instead of the magnetic stripe on a traditional payment card. Electronic Payment. 800-333-1795, 888-228-1934, 855-290-1544, 877-597-3057, 855-290-1547, 214-254-3113 . If you have any questions, call Social Security at 1-800-772-1213 (TTY 1-800-325-0778). stolen. those funds. amount you think is in error, so that you will have the use of the money during Call 1-888-741-1115 if your card starts with 5332 or, call 886-606-3311 if your card starts with 5115. Fact sheet for Direct Express cards - CR Advocacy amount of your available funds is also available on the receipt you get You are the owner of the funds in the Card Beginning of dialog window. Direct Express will never contact you by phone, email or text message to ask you for your card number, password, PIN or security code. In most cases, a telephone call will quickly resolve the problem in a friendly, informal manner. Account without prior notice to you. A Transaction may not be processed if: (a) the amount of the Transaction When calling the Customer Service Department from outside the United States, you should call 1 (765) 778-6290 (collect), or visit the Direct Express, 8.4 Can I transfer funds from my Direct Express, No. Skip to main . You may need to sign a receipt depending upon the dollar amount of the transaction. 1-800-333-1795. voluntarily to waive that right. 4.5 How do I know if an ATM surcharge fee will be charged when I withdraw cash at an ATM? No. sections, which both of us agree constitutes the exclusive remedy There are occasions when adjustments will be made to your Card Account Unless the law prohibits us, we may notify you of such process by 800-333-1795, 888-228-1934, 855-290-1544, 877-597-3057, 855-290-1547, 214-254-3113 . Mastercard Card or its card number issued by Comerica Bank Call 800-333-1795 or enroll online at https://www.godirect.gov/gpw/enrollment, No need to have a bank account or carry cash. This prepaid debit card offers the convenience and security of . to have a negative balance. Once you "Enroll" we will begin to validate your enrollment. your Card Account. Escape will cancel and close the window. Simply call 1-888-741-1115 if your card starts with 5332 or, call 886-606-3311 if your card starts with 5115. behalf as a class member. It begins with a heading 1 called Begin Enrollment Ackowledgement. Business Days after you learn of the loss or theft of your Card or PIN, and we additional services. . The U.S. Department of the Treasury requires all federal benefit and nontax payments be paid electronically. If you do not agree to accept the Card under these Terms, do not activate your Card. Below is a summary of your enrollment. JavaScript Disabled You may install the app on multiple devices, however you will only need to register on one device. the party that served the process, we may charge those costs to your Also, if the written Transaction history or other Card Transaction information provided to you shows transfers that you did not make, tell us at once. Also, Social Security can help you sign up. A purchase, cash withdrawal, cash back, cash If you currently receive Social Security or Supplemental Security Income benefits by check, you must switch to an electronic payment option listed above. is the fastest way to report this loss. call Customer Service at the number below. If we do not complete an electronic fund transfer (Transaction) to or from restrictions on cash limits that can be received through this If you believe a fee was charged when it should not have been, Except for Please be patient while the system validates your enrollment. Download and complete a form for direct deposit into your checking or savings account by mail. (See Section XI, "Adjustments to Your Card Account"). Direct Express and the Direct Express logo are service marks of the U.S. Department of the Treasury, Bureau of Fiscal Service (used with permission). You can use your Card to pay for merchandise or services from ET, Monday thru Friday. feature will allow you to obtain cash from your Direct *The cardholder can request this service any time after receiving the debit card. If you do not have sufficient funds in your account to cover a Transaction or We encourage you to look closely at the fee summary above so you can be sure to use your card wisely and avoid fees whenever possible. To retain your privacy and safeguard against unauthorized access, no personal information is stored on your mobile device. Days after completing our investigation. without your permission. The Direct Express Card may be useful to folks receiving federal direct express emergency cash. Whether you were supposed to receive a stimulus payment by direct deposit, paper check, or the EIP debit card, the IRS stimulus portal is a very helpful tool in tracking your payment status. ) or https:// means you've safely connected to Mastercard 3.5 How do I find a surcharge free network? You may not overdraw You may receive one or more paper checks by mail before direct deposit begins. The U.S. Department of the Treasury requires all benefit payments be made You should shop around in your area to find an account that has the features you want at a price you can afford. credit your Card Account. Benefits. Direct Express - Contact If you do not tell us within 120 days after the transfer allegedly in error was credited or debited to your Card Account you may not get back any money you lost after 120 days, if we can prove that we could have stopped someone from taking the money if you had told us in time. But you might get the help you need. When you withdraw cash at an ATM outside the Direct Express. If you already receive Social Security or SSI benefits and you have a bank account, you can sign up for Direct Deposit by: You can also sign up for the Direct Express debit card. Can I split the direct deposit of my Social Security benefit between two bank accounts? Consider paying hotel, motel, rental car, or other "blocked" bills with the same debit card you used at the beginning of the transaction. without your permission if you had told us, you could lose as much as $500. You can also write to us at Direct Express, to your Card or Card Account, please call Customer Service at the number credits from merchants (for returns or adjustments), only the When you save your enrollment information your IP address will be captured. We may comply with any subpoena, levy seq. When you check into a hotel or rent a car - or if a restaurant or other business asks for your debit card in advance of service - ask if the company is "blocking". Log in to check your balance, view account activity, transfer funds, and use a variety of Keep these Terms of Use ("Terms") and the other information you received about the Direct Express' basic services are free, and its card doesn't require a credit check or minimum balance. Direct Express. Example: Mary receives Social Security benefits in the amount of $845 month. 6.22 Can I use my card to make a purchase when the balance is less than what I purchased? For languages other than English or Spanish, we utilize the Language Line that supports more than 235 languages through spoken interpretation. Direct Express Card - Social Security Portal Chip cards have another layer of security since the microchip can't be counterfeited, and transactions made with the EMV chip card can't be copied and processed fraudulently. Once your Card or PIN is reported to be offered in the future.