Been days now and not moving. 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Having the exact same issue at the same time my friend. It is actually very little you can do besides having patience. What Does The DHL Clearance Event Mean & How Long Does It Take? Tracking registers a "Clearance Event" once each day. I hope that youve found this article helpful, and that its answered all of your questions about customs clearance events. If it hasnt, then there may be a problem with your package. Its been stuck in clearance event and have had no updates yet. This is exactly what it sounds like there is some additional issue that is causing a delay with the product being cleared. The Customs office hasnt looked into your package . Credit Rules DHL Clearance Event DHL Clearance Event If the DHL Clearance Event update on your tracking information seems to be stuck even after 48 hours or so, it may be worth contacting the company. Clearance So, what does clearance event actually mean, and is it something to be concerned about? DHL DHL is a shit list carrier. In addition to the standard clearance event, you may come across several additional clearance-related messages. Be patient, and continue checking the tracking page for updates! Kindly provide us with your order number, please? For example, if customs duties are due or the further clearance processing is required appears, this means that there are additional steps necessary before the customs clearance can continue. I realized that I made an unforgivable error after paying those taxes: I naively sent an email to customer service asking for a clarification about it since I was expecting a lower total (which might just have been a miscalculation on my part). The DHL clearance event is one update that many hope to avoid. How long does the DHL clearance event take? Why? Your email address will not be published. For this reason, it is important to check your mail in case DHL customer care tries to contact you. DHL Clearance Event In some cases, its possible that DHL may end up appearing stuck for several days or even several weeks, with clearance event being the most recent message. Additionally, to ensure that all duties and taxes due are paid. Why? We'll try our best to help you from the team designated for any assistance and important updates. It is a normal step and does not imply that anything is wrong. what en route to DHL eCommerce distribution center means, How Long Does Customs Clearance Take & What Does The Process Entail, USPS Tracking Unavailable Meaning, Causes, & Solution. If the DHL Clearance Event update on your tracking information seems to be stuck even after 48 hours or so, it may be worth contacting the company. Instead, as per title, it has been stuck at Clearance Event since July 29 even if I have promptly sent the requested documentation and paid in advance the taxes and fees. Here on JamesMcAllisterOnline.com, he shares his knowledge that brought him to where he is today. The shipment is considered high-risk, or is believed to contain prohibited goods. ago Am not sure either I also already pay for import duty last How To Cancel A USPS Shipment [A Step By Step Guide], What Is A Delivery Exception FedEx? If you attach the wrong paperwork, it will be delayed. [See Tips To Avoid It], Paperwork that was not filled or filled incorrectly, The shipper lied about the value of the shipment, The shipment contains something illegal and has been tagged as high-risk, The shipment must undergo further examination, The description of the shipment is vague or not descriptive. As mentioned earlier, the receiver of the package is often (but not always) responsible for the duties paid to clear the shipment through customs. the exactly same phone was sent by DHL a month ago from Brazil to here ( Sweden) and di not have a problem at all .. whats the deal here?? In cases where the receiver refuses to pay customs duties,the shipment is sent back to the sender. In this article, Ill be covering what clearance events are in detail, as well as some of the other clearance-related issues that may pop up while your package is in transit. DHL is pretty good at giving customers update on their shipment. Under details it says "The Clearance process for this shipment is on-going with additional details required for clearance". It was seemingly good news, but it turns out that they apparently need a invoice from the sender attesting that someone has paid those shipping fees, since my invoice shows that I didn't pay them. I have been waiting from my package and have no delivery date. This is the final clearance event message youre likely to see, and its perhaps the most exciting! Thankfully, DHL does its very best to ensure these cases are resolved on your behalf, but there may still be delays. If you have any other questions about DHL, please ask them using the comment form below and Ill be happy to help out. That being said, DHL tracking can show you if any further action needs to be taken, so its a good idea to pay attention to any messages that pay pop up and contact DHL if necessary. It is a legal necessity for delivery, even for deliveries of a single item. It may come as shipment has been given release by customs.. They're American DHL numbers too: Billing Assistance: 1-800-722-0081 Clearance On Demand: 1-866-915-5700 All the best, and i hope you get your package soon. It that was supposed to be delivered on August 1 via DHL Express. Ganbatte kudasai! And if they dont contact you, you can always reach out to them via their customer care for enquires or update. ago Thankyou for that. Scan this QR code to download the app now. If there is an inaccuracy in your paperwork, you could be delayed for this. Fingers crossed! The description of the packages contents were vague or undescriptive. My parcel from Japan to the Netherlands has been stuck in customs since june 24th. DHL "Clearance Event" am i the The best place on the internet for everything DHL, DHL Express, DHL Global Mail and the Deutsche Post. However, it will take some time for the paperwork to be reviewed. It was supposed to be delivered on june 21st, but the status has been "exception: clearance event" ever since. Social Followers18.7kFansFacebook20.8kFollowersTwitter1.8kFollowersInstagram636SubscribersYouTube112FollowersLinkedIn136QuoraLove Counter, Do you see an update on your DHL tracking page, that says clearance event?. Customer service has been horrible. But first, you should check to see if the Further Detail tab has been updated since you last checked. All content is for informational purposes only and should not be considered financial advice. One message thats never pleasant to see on DHLs tracking page, is one that says uncontrollable clearance delay.. 4 35 35 comments Best Add a Comment GeraltofMeowia 2 yr. ago Ive seen people sa freps have the same prob with DHL Taiwan, imo just let it be and wait 1 darkneo233 2 yr. ago yup hopefully makuha this week fingers crossed 2 jigzwing 2 yr. ago The waybill number is. This is essentially an event in which the shipment is registered with and approved by the countrys government for import and export, and any duties / taxes owed are paid. After the duty is determined for a package, the DHL pays for the duty on behalf of the receiver. What Is Clearance Delay and What Can Not sure why yours is stuck 1 Reply Ai4Loves 9 mo. However, it can add an extra delay to the product clearing customs. Beneath the Clearance Event notification, you should see a Further Details tab. Shipment # is 7069392385. i dont know what to do anymore. Find Out What Customs Status Updated Mean. Although clearing a shipment through customs adds additional delay, it is a legal necessity for international imports and exports even for deliveries of single items! In most cases, it means that DHL has been unable to address the issue with customs. In these instances, you should look for further details on the page to find out exactly what is going on with the package. Same here, it seems DJI is not doing proper customs work. dhl I have contacted both DHL US and the seller, who have both replied within a couple of hours: DHL washed their hands of it and told me that I should contact the seller, the seller sent me the exact copy of the invoice I already have, which shows that I had free shipping on my purchase, so I asked again trying to make myself clearer and I'm currently awaiting a reply.I'm wondering, has anyone else been in a similar situation?