Repairs, maintenance and damage when renting | NSW Fair Trading The Land and Housing Corporation (LAHC) owns the property and manages the Family & Community Services on facebook opens in new window, Family & Community Services on twitter opens in new window, Family & Community Services on youtube opens in new window, Family & Community Services on linkedin opens in new window, Centralised Gas Hot Water System Reimbursement Scheme, Modifications for people with disabilities or the elderly, Occupational therapist assessment overview, Requesting maintenance and reporting problems, Swimming pools in public housing properties. not telling you the outcome of your complaint. Department of Housing Wyong | Supplier | YourCare You can phone or visit any of our local DCJ offices. Go to www. The NSW Government has also made additional investment into social housing maintenance, in response to the COVID-19 pandemic. However, if the matter is urgent you can call the Ombudsman first to talk about the best thing to do. High-rise buildings fitted with additional active and passive fire safety measures to reduce fire risk, such as fire hose reels and hydrants, early alert systems, sprinklers, fire indicator panels and smoke alarms, Annual inspections from our maintenance contractors, to ensure the building components and equipment, including fire safety measures, are functional and operational, $15 million invested into upgrading and enhancing fire safety to over 2,000 properties in 2021-22, More than $300 million spent since 2005 through risk-based fire safety programs. Maintenance Show Maintenance Submenu. Tenants Advice and Advocacy Services provide free tenancy and legal advice and can advocate on your behalf. Newcastle DCJ Housing | Service NSW Maintenance work is also offering social housing tenants pathways to build their skills, and employment opportunities are being . You can access eRepair via the MyHousing app or on the DCJ website under MyHousing Online Services. An additional $59.4 million was invested into an enhanced cleaning program for social housing properties between April 2020 and December 2021. We will use your rating to help improve the site. Residents can call us on 1800 422 322. This program will be delivered by community housing providers in partnership with the Department of Communities and Justice through the Community Housing Innovation Fund approach. Registering for the app will provide access to key features personalised to your circumstances: - View account balances such as rent, water and Rentstart bond loan. You can complain to us about the administrative action or inaction of FACS in providing public housing and subsidised private rental, or the service provided by LAHC contractors. The MyHousing app allows you to access and manage your housing information on the go from your smart phone. How to contact DCJ Housing Feedback and complaints - Communities and Justice If I have a Housing Department query, who do I contact first? This page tells you about the role of the NSW Ombudsman in handling social housing complaints. Housing Offices (DCJ Housing) Back to top. You can complain to us about things like: You can call us for advice about whether your problem is something we can help with. If there is, we may suggest changes to policies or procedures. Call 1300 652 488 to arrange a translator to speak in the language you need. You can also write to your local DCJ office. NSW Government Repairs, modifications and maintenance to a property Report any damage to Housing Direct on 1300 137 677 or to your Housing Officer as soon as possible. Contact Centre about repairs and. If you have an issue with maintenance of a Department of Housing Property you should first contact the Housing Contact Centre on 1300 468 746 (1300 HOUSING), 24 hours, 7 days, all year round. This investment in capital maintenance will extend the life of around 455 homes and support around 900 construction services jobs. In addition to housing, the Department also provides for public housing tenants: information, case management, advocacy and support, property maintenance and support to exit public housing. You do not need to do anything differently. Property maintenance issues and problems | Service NSW Suburb: WYONG. Social housing - Department of Planning and Environment If you are in Australia please call: 02 8074 8627. If there is a more appropriate way for you to resolve your complaint we may expect you to take the action we suggest. (4) The role of the . Social housing and homeless given $511 million boost in WA budget to The Committee is following up its previous inquiry into the management of public housing maintenance contracts in NSW, with a view to reviewing improvements to the operation of the current system. How to contact DCJ Housing | Family & Community Services Guide to what species are recommended and what are not allowed. PaGe 2 NSW HealtH Closing the gap: 10 years of Housing for Health in NSW The NSW Department of Health has been managing a health and safety focussed repair and maintenance program in Aboriginal community housing across NSW over the past 10 years. It contains annual reports, strategic plans, guides, policy documents, and open access. Informed by lessons of the past,Department of Communities and Justiceis improving how we work with Aboriginal people and communities. modifications to improve accessibility so our homes can better support people with a disability and older people to keep living at home. . You can submit an appeal using the online appeal form located on the HAC website. We acknowledge Aboriginal people as the First Nations Peoples of NSW and pay our respects to Elders past, present, and future. Centre is the single point of. Complaints about community housing providers should be made directly to the provider. eTendering - NSW Department of Communities and Justice - Current Tender National Relay Service 133 677Telephone Interpreter Service (TIS): 131 450We can arrange an interpreter through TIS or you can contact TIS yourself before speaking to us. . they contacted the landlord or agent about the problem or made a reasonable attempt to do so. A range of private rental assistance products and services available to help clients. 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Housing and homelessness - Communities and Justice Please call us to discuss whether we can help resolve your complaint. NSW Government NSW Government has a repository for NSW Government publications. The maintenance contractor will ask questions about the maintenance issue to determine the appropriate trade and action, and its priority based on the criteria of safety, security and the wellbeing of tenant. All tenant requests for repairs and maintenance must be made to Bridge Housing. If the repair is identified as urgent, eRepair will advise you to call the Housing Contact Centre on 1800 422 322. eRepair is available 24 hours a day, seven days a week. All repair requests are sent to the Housing Contact Centre for review and processing. Your rights and responsibilities as a tenant and request help with your home or tenancy. The NSW Land and Housing Corporation (LAHC) owns and manages the largest social housing portfolio in Australia, with more than 125,000 properties across NSW. FACS can only take action against a tenant if there is good evidence their behaviour may be in breach of their residential tenancy agreement. We partner with contractors to deliver this high volume of maintenance work within strict timeframes, and to meet stringent requirements. You can find contact details on our . Housing Offices (DCJ Housing) | Service NSW Whether changes to public housing maintenance introduced in 2015/16 have delivered measurable improvements and evidence based outcomes for public housing tenants; The current administrative and contractual arrangements between Land and Property NSW and private providers of maintenance services. arrange for the work to be completed, and. How to make sure needed repairs and maintenance in your home get done There are different response times for different repairs, with priority for urgent safety issues. The Ombudsman does not have power to make binding and enforceable decisions. For more information regarding alterations, go to theAlterations to a Home Policy. What are your responsibilities and what does DCJ maintain? Education programs and services provided by CSNSW aim to improve inmates' language, literacy and numeracy skills as well as support their employment with Corrective Services Industries (CSI) and their participation in programs. We acknowledge Aboriginal people as the First Nations Peoples of NSW and pay our respects to Elders past, present, and future. Depending on the circumstances, outcomes might include: We also consider whether there is a larger problem that may be affecting other people as well as you. PDF Closing the gap: 10 Years of Housing for Health in NSW maintenance, the Housing Contact. Use the information provided to contact the organisation. NSW Government has a repository for NSW Government publications. If you'd like to apply for social housing in NSW, or are an existing social housing resident with a question or concern, please visit the Department of Communities and JusticeTenancy Hub. If you are complaining about service delivery provided by an LAHC contractor, you should first phone the maintenance line on 1800 422 322 [press 1] before complaining to FACS to see if the contractor can sort out the problem. Understand what housing help you may be eligible for, including social housing and private rental assistance. Policies about applying for housing assistance, including private rental assistance, and for social housing tenants. You can complain to FACS by: phoning: 1800 422 322 [press 2] emailing: feedback@facs.nsw.gov.au. The Department of Communities and Justice works with children, adults, families and communities to improve lives and help people realise their potential. We will let the community know when a re-opening date is confirmed. writing to: FACS Client Feedback Service, Locked Bag 7150, Liverpool BC, NSW 1871. If you disagree with a decision made by FACS, including a decision about eligibility for housing services, tenant entitlements or the reasonableness of a housing offer, you may be able to appeal the decision through the housing appeals process. connection to their country and culture. Follow-up Review of the Management of NSW Public Housing Maintenance Contracts, Parliamentary Secretaries in the Assembly, NSW Legislative Assembly Practice, Procedure and Privilege, Hearing - Jubilee Room, Parliament House, Sydney, No. You can call us to discuss your particular case. See Advocacy and Legal Services below. - Make payments to accounts. Information for multicultural families and communities, Deliver services to children and families, Repairs, modifications and maintenance to a property, Toggle sub navigation menu for Repairs, modifications and maintenance to a property. MyHousing mobile app | Service NSW You can call the Housing. The Together Home Transition Program is an important NSW Government investment that supports the Premiers Priority to halve street homelessness by 2025. Department. Maintenance | NSW Land and Housing Corporation Requesting maintenance and reporting problems - Family & Community Services One thing we consider when assessing your complaint is whether there is an alternative and satisfactory means of resolving it. DCJ is improving the experience of social housing tenants. Includes Aboriginal people, families and communities, carers, disability and inclusion, seniors, youth, volunteering and advisory councils. 36 Alison Rd. Tenants are able to make alterations to their home. This includes 130 homes funded previously, and $37 million for 120 homes funded by the 2022 Housing Package. Maintenance Maintenance The NSW Land and Housing Corporation (LAHC) owns and manages the largest social housing portfolio in Australia, with more than 125,000 properties across NSW. The program has consistently identified improvements completing an online feedback form at www.housing.nsw.gov.au. Social housing is maintained by commercial contractors whose performance is regulated by the Land and Housing Corporation (LAHC). To help us assess a complaint, we generally require you to provide some evidence to support your complaint. LAHC has 163 lifts across its portfolio and has contracts in place with specialised lift maintenance providers to ensure our lifts stay in optimal condition. You should contact the NSW police if you are experiencing serious problems with a tenants behaviour. An example of a letter to Housing NSW describing how you could not contact the Housing Contact Centre follows on the next page. If they determine repairs are needed, the work is generally undertaken between 4 hours and 20 days. To report or follow up on a maintenance issue by phone, call the Housing Contact Centre and follow the prompts for the maintenance line. In NSW we have Australia's largest social housing portfolio of 125,000 properties. NSW continues to invest more than any other state or territory. This inquiry is no longer receiving submissions. Brookvale NSW 2100. From 1 April 2016, local contractors will now manage call outs, and track and follow up maintenance issues in your area. As a tenant, you have rights and responsibilities regarding repairs and maintenance for your property. (3) The agency, however, did not commence effective operation until 1945. If they are unable to sort out the problem, you can complain to FACS. Resident satisfaction survey period July-Nov 2021. PO Box 20217. DCJ provides planned maintenance services to keep tenant homes in good condition and ensure consistent maintenance standards across the state. Housing Contact . Your report is confidential and we treat it seriously. For a complete list of matters that can be appealed, visit HACs website or contact them at: PO Box 1030, Westfield Burwood NSW 2134 Free call: 1800 629 794 Phone: 02 8741 2555 Facsimile: 02 8741 2566Web: www.hac.nsw.gov.au. If you'd like to apply for social housing in NSW or are an existing social housing resident with a question or concern, visit the Tenancy Hub or call 1800 422 322. Department Postcode: 2259. Access your housing information by registering with the MyHousing mobile app on your smartphone today. The Repair Kit - REDWatch World Square NSW . Our website uses an automatic service to translate our content into different languages. You can seek legal advice about applying to NCAT for an order. Repairs and Maintenance - housing.wa.gov.au Requests can also be lodged through the NSW Government'seRepair portal. Wollongong DCJ Housing | Service NSW If you are outside of Australia, please click here for overseas phone numbers. To do this, the timing of repairs and maintenance jobs is determined in a fair and equitable way with a priority focus on safety, security or resident wellbeing. Since March 2020, the NSW Government has invested over $1 billion in homelessness and social housing through COVID related stimulus measures. Housing NSW office now has a. telephone with a direct link to the. Services offered: housing pathways Aboriginal housing office - tenancy management For general enquiries, call DCJ Housing Contact Centre on 1800 422 322. This may include appealing a FACS decision that you disagree with. Thats why we have compliance officers in the field every day checking the work of our contractors. This is the fastest way to lodge a request or complaint. That the Committee inquires into and reports on the management of public housing maintenance contracts in NSW, with particular reference to: The Parliament of New South Wales acknowledges and respects the traditional lands of all Aboriginal people, and pays respects to all Elders past and present. We cannot determine liability, order payment of compensation or change a decision made by NCAT. You can report fraud, misconduct or corruption through our feedback tab. 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