Plus they added a $553.73 charge for what they call a service fee? Do you mean you chose to use Getaroom and booked $30 000 or 30 000 Pounds of hotel rooms? Giving me the run around about refund due to virus. On Monday, February 6, 2023, I booked a stay at the Embassy Suites Greenville Golf Resort & Conference Center we paid $1,178.00 for seven nights. CCI charged me $189.02 and overcharge of $48.12 I called on 12/14/21 to dispute the charge and they will not reimburse. I booked a room through them, had to pay for the room through there website. This will surely increase the credibility of your complaint. https://www.bbb.org/us/fl/north-miami/profile/hotel-reservation/getaroomcom-0633-7003995. Access the headquarters listing for Getaroom.com Contact Information 3010 Lyndon B Johnson Fwy STE. You would go to the Priceline website to do that. Interesting finding this site and complaints. Here's the kicker: you don't even have a hotel room to begin with and then banks often won't honor it as fraud. CCI Over charged our account 53.00, the room was only 60.20..pretty nice upcharge profit for doing nothing!!! My wife noticed the next day that the charge went from $112 to $156 which I had booked from Holiday Inn there would be no charge anyway if using points.Beware of Google and typing in Holiday inn, you may get this scam site. CCI sent me a copy of their receipt. I looked the hotel name/city online, found it clicked on "Website", was brought right to their booking app and booked a room. But after they take your money or credit card information, they would appear as CCI*Hotel Res with [protected] TX as the merchant. Was told the charge with tax would be $192.78/night per room. I booked a room at Americas Best Value Inn in Tucson Arizona. BookOnline and our Vendor are providing the site to connect you with Accommodation Service Providers, including hotels and other accommodation providers, to facilitate your making . I was driving and using hands free so I was not able to confirm if I was on the Hampton Inn number, I trusted Google (Which in my honest opinion are accomplishes of this people since they get paid) I called the number that was given by Google which was not the Hampton Inn number, but the Indian lady that answered the phone did not identify herself as working for CCI and she pretended (Dishonest miss representation with the intention to defraud) to be the Hampton Inn front desk. I did not have access to a computer, as I was on vacation. Now, in addition to spending more that I anticipated, I had to spend time changing login information for several financial sites. They advertise under several names, but the charge is always CCI*HOTEL . Was just scammed by them as well, charge 5 times higher than what I thought i had agreed to when booking. Capital One is handling this as fraud and refunding my money. Reservation #R2937669554 The room price was $125.80 So at the time of your reservation, youve agreed to the reservation being prepaid. Beware of these crooks, I am sure based in some [censored]ty open sewer place in Chenay India. This review was chosen algorithmically as the most valued customer feedback. When I made the reservation, it showed the charge at $75 for the room plus additional $5.00+ tax charge. On my departing receipt from the hotel, the $521.80 charge did not show up. We arrived at the Papago Inn only to discover that the room we were given was disgusting with a broken bathroom door that had peeling paint, orange water damage stains all over bathroom baseboard, walls soft and water damaged, ceiling Be aware of this scam. Nothing. CCI sent me a copy of their receipt. Before joining a network, make sure the Wi-Fi connection is secure and hosted through the hotel. However, since our rates are discounted, youre still going to save the most money by reserving with us. I also discovered that Hilton had charged CCI $292.77 almost $100 less than what CCI charged me.a pretty steep "fee." on 12/26/19 using a Discover card. February [protected] When I recieved the reservation confirmation they had switched me to another Ft. Lauderdale Hyatt Place . They are a total scam and a fraud. CCI Hotel Reservations reviews & complaints I was billed $504.43 plus $12.99 booking fee. CcI reservations did the same to us and worse! How much the hotel gets and how much getaroom take from that is between them. The hotel is fully booked, and you can't get any room there. Get a Room is not accredited by the Better Business Bureau and has a "D" rating. I had the same experience as many of you on this thread. COVID entered the picture again big time. The purveyor of our reservation is listed on our September credit card statement as "CCI*HOTELRES [protected] TX." This CCI conducts illegal behavior by misrepresenting themselves and should be prosecuted. Unbelievable what people do for $ to make other lives miserable. Even with taxes that should only be about $116. We had no idea until our receipt/ bill was emailed to us that we did not book directly to the hotel. This is totally misleading and overcharging any consumer . They took $741 from me then cancel my reservation and still kept my money. Then I realized after some searching that I was charged $25 per room (2 rooms) times four nights = $200 total. Due to Covid exposure we canceled a hotel reservation that was made thru CCI Hotel Reservations, which was the booking number on the hotel's website. Total Price $140.90 More Helpful? Horrible company with horrible policies. Hotel charge was $309 and they charged my credit card $500, what a crook. Hotel Reservation Overview Reservation Counter specializes in providing travelers access to more hotel choices and ways to find the accommodations. I think NOT. Greenville , SC 29607 for the period July 6, 2023 to July 10, 2023. CCI Hotel review: fraudulent charges to my credit card > They should have told you about any service charge but if challenged I expect they will suggest this is indicated on their website within their booking terms and your call to their number was from their website so you should be aware. Having had a late start and 2 young children they decided to stay overnight in Ohio. Just talked to the hotel directly and was told the charge for 2 nights was on 249.68 (114.43/night). Coincidence? I canceled within 48 hours and was charged 2801.91 for 3 rooms we didn't even use. I was then directed from the Cci representative as to the actions needed to cancel. Report them to BBB, as well as make a formal complaint to USITC. I would had canceled in their time frame if I had known they wrongly sent me to a non pet friendly motel which I had asked for. A quick call to their 800 # in MANILA, Philippines we were offered $19 off. When I searched their site I found no cancellation link. I booked thru you not knowing its not the motel website, you charges me a 19.99 for the transactions details and then charged my reservation charges of 312.65. when i got to motel on April 16 and left on the 19th my charges was lower it has been two weeks and still haven't seen a refund to my differences. I accidentally booked a reservation for the Hilton in Philly through their website thinking i was booking through Hilton. Arrived at the hotel and they could not confirm the price we paid. She thought she was booking at the hotel, but was actually looking at a simulated website. How to Get a Refund on a 'Nonrefundable' Hotel Reservation I called today spoke to a hateful person she told me that she would have to send an email to get my refund and then hung up on me. I've called several times with no result. Three hours later I called to cancel and they said the charges were non-refundable. So, I booked the room through Super 8. They aren't licensed to operate in California. When the charge showed up on the credit card statement the total was way over the quoted room rate. (CCI HOTEL RES 800-468-3578 TX), this was on my bank statement. Did you just search the hotels name online, and clicked on the first Advertisement at the top and phone them? Share your photos and videos with others to prove the truth of your words. the help desk is totally useless and all I have been aggravation to the max. We have stayed at this hotel every year at Memorial Day WE and find it to be clean and reasonable. So even . I was charged in full.I was also charged another $7.99 service fee.After I booked, I found out that it's said that the hotel policy was not refundable for cancelations.I went to looking tres website and found out that their rooms were Available for $25 last and were refundable upon cancelation.I booked oneTo have a record when I called the looking company. Us too. Currently at a wait time of 24 minutes and it just disconnected. Customer reviews have given it 1 out of 5 stars, and more than 1,800 complaints have been filed in the past three years. I made a reservation at the Hampton Inn and Suites, N. Fort Worth-Alliance Airport on March 16, 2020. I ask for it they said they would send. Wife was searching reservations online. If however you were charged on your visa and the charge stands, and no reservation made then you should be able to now apply for a refund via your card provider for the non provision of a service/goods received. My credit card was charged in Australian dollars which was converted from American dollars so you can imagine the cost, I am putting in a disputed transaction via my bank! Beware CCI*Hotel Res / getaroom.com Beware - Holiday Travel Forum THE SAME SCENARIO JUST HAPPENED TO US MAY 2021 that I have been reading on other websites. Be careful when you book a room online. I would not have booked it in the wrong state! My credit card charge says CCIHOTEL 800-468-3578. Submit a complaint and get your issue resolved. You cannot get through to them via phone calls or emails. It took several calls to their 800-468-3578 number to get a person (you must act like you want to make a new reservation). No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Submit a complaint and get your issue resolved. I was informed the refund of the taxes would take up to 7 business days before seeing it posted to my account. CCI Hotels are a Rip Off. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. As for the Service Fee, thats a whole different matter you will need to follow up separately with Getaroom. Booked a room with Bookings.com in Tallahassee, FL. The cost was almost $150.00 more for the stay. I wanted to know (1) what the charges were for and (2) what tax entities the taxes were for. And u nder many circumstances, it's still possible to get a refund on a nonrefundable hotel bookingespecially if you're aware a few weeks or more in advance of your scheduled stay. Cancelled the reservation at CCI and was then informed I would be refunded 1/2 of the original fee which was $438.24. First seen on January 6, 2018, The hotel cant find my resrvation anymore its all a joke. We stayed 5 nights at Suburban Extended Stay Hotel in Avondale, LA with a reservation made with CCI. Or understand English very well. Bravo Sierra. We have never heard of this website "getaroom.com". I went online to make a reservation at Holiday Inn Express in Hilton Head and was quoted a price of $436 - imagine my surprise when I went to check in and I'd been charged $671!!! This is the worst customer service ever!!! I made reservations for a hotel room with what I thought was the hotel, but it was instead with this CCI Hotel Res 800-468-3578 on the 13th of April. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. At no time did CCI mention a service fee. We use cookies to improve your experience on our site and to show you personalised advertising. I was not notified the reservation was booked through a third party until I attempted to provide the tax exemption form to the Hotel clerk at the time off check in. Number. I found Hampton Inn Poplar and called the number on the website. Which is just a voice message and we couldn't get through to cancel reservation. "How'd you get from $125 to $174?" Is Travel Expo 2021 legitimate? The reservation was made in March for an October football weekend. I suggested that I would cancel the room and look for another hotel. People need to get out of the habit of lazy google type searches and careless clicks on first offered advertised results. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. I thought we were talking to hotel directly. According to the new breakout the additional fees on top of the base hotel price was entered in category called 'Tax Recovery Fee'. If you dont recognize the charge, you can email Get a Room at CustomerCare@getaroom.com or call the company at 1-800-468-3578. Will try to talk directly with hotel/motel in the future. On my credit card I had a charge for $1955.28 listed as CCI*Hotel Res. The Internet is loaded with hundreds of customer complaints about these two businesses and a class-action lawsuit was filed against them in 2020. Took me a few days to unravel and thanks to fellow travelers for posting here, which helped me figure it out. So it is actually the hotel who should not have charged you at time of checkout. I said. Put in 3 different disputes with American Express and they canceled my dispute 3 times over a 5 month period. Your password has been sent to the specified email address. I dont really understand the transaction, could you explain it from the beginning with info including the other hotel and where you got the phone number you called? Surprise, Surprise, Surprise Like so the many other I too was searching the internet for hotels. This complaint was posted by a verified customer. The difference was this fraudster (CCI Hotel room) site that appeared to be Holiday Inn linked and they applied an overcharge of $235.27 - this is unbelievable and I plan to complain to the Chamber of Commerce in Hilton Head and also to Holiday Inn - I demand a refund! We checked in and went to the room. On June 25, 2022 at 737 I booked a Red Roof Inn using www.hotelreservations.com, and my credit card was charge. He said it was too late he had already acted and could not change the booking that I never authorized. I have found numerous reviews about them, WARNING people. I am contacting LaQuinta and lodging a complaint also! It happened to me as their fraudulent staff lie to the travelers that they are direct hotel reservation specialists located of your choice thus taking your all infos such as credit card and personal infos. Or 30 000 Japanese Yen. I immediately went to the hotel and asked about the fees. As soon as I got home I checked my cc statement and saw two charges - one for $125.14 and a service charge of $14.99. "It is not included, unfortunately, " she said. Price quoted was $84.65. In addition to the General Site Terms posted below, the following terms apply to any reservations and stays you book through the site. BBB Scam Alert: Sleep easier by protecting yourself against hotel scams Our $129.99 room cost ended up being a $191.50 charge on our credit card. Also be sure you have your R# for the reservation or they refuse to talk to you. I will not bother to call this people since it will be waste of time (they know this) and I will end up irritated and accomplish nothing. We should have paid $832.96, a difference of $475.02, which the so called booking agency kept. On my credit card I had a charge for $1955.28 listed as CCI*Hotel Res. Which is false advertisement. You can also consider using your. NOTE, some hotels charge for the entire stay. However, we didn't even know that we were transferred to this website in the first place! Extremely misleading and higher prices! In Canada. I was charged for a motel room after I was informed they my card was declined. It was a charge for the same hotel . It asks to press one for reservations, which I did, or two for front desk. Yet to see any documentation from them to prove I agreed to those insane terms. When I called to question the charge, the representative told me that I had booked the room through a third party; I told him that I didn't book through a third party, he explained that I might not have realized that I had. I only realized it at the conclusion of my travel when I tried to get an itemized invoice from the Hilton and was told at the desk I did not book through them to my surprise. He said the rate was $125. Which hotel was this? I think that it's time well spent in comparison to having to try and resolve matters later on. This is the Better Business Bureau entry on this company. I assumed I was speaking to someone at the hotel since it was a local number. Your bank or credit card company will not be able to do anything! This is clearly exploitive, if not fraudulent. I booked a hotel for 1-night stay for Madison, WI at Magnuson Grand Hotel. I asked. "We were told breakfast was included when we made the reservation." I left the hotel but, stupidly, I did not ask for a written statement. This review was chosen algorithmically as the most valued customer feedback. But guestreservations.com charged our credit card about 15 minutes after the booking had been done. The day I made the reservation I made the reservation with the hotel [protected], but on my credit card bill CCI HOTEL RESERVATION number > Be very careful of clicking on random web links after doing internet searches. it was for $163.90. I was told I would get a refund and that I would get a confirmation email within 24 hours I have not. After I made the reservation, gave my credit card and got the total, I was horrified to find out I was charged an additional $33.00 a night for a "service charge". On and by the way, the room at the Country Inn and Suites was crap. I entered in CCI reservations online and was directed to the site I'm not the only one I guess. Made a reservation on the spot for $75. I called the company again thinking it was the Hyatt to cancel the reservation and was told that it was not refundable. I was advised that, due to the COVID19 pandemic, our event had been cancelled. Its odd you say their APP came up as specific hotels dont usually have their own APP. due to the covid 19 restrictions the wedding we going to attend was cancelled so I decided to cancel the reservation. "You know what, " I said. noticed that my card was charged for the entire amount right away. As in #3 Getaroom are a prepay site. yours was $700.00 more. Please feel free to browse our reviews and complaints and share your own experience with CCI Hotel Reservations. When you book a hotel room or an airline ticket, your credit card is charged some days before you check-in. Ref. called a hotel, near Sky Harbor airport. You can also contact your bank or credit card company and dispute the charges and try to recover the money. Getaroom are about as dodgy as they come, but this wasnt caused by them. I knew the This makes possible cancellations much easier. When I checked my cc statement I found that I was charged $216.15 from CCI*Hotel Res AND $167.31 from Country Inn and Suites. I was looking for a two night reservation and got online at what I thought was the Days Inn website. They are completely dishonest and I am unable to speak to anyone to discuss this. I never pay before a stay, only at checkout and certainly would not agree to pay a $553.73 fee. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Less than an hour later, I received the following email. There is not such thing! Hopefully someone will investigate and put a stop to them. I was sent a confirmation for $104.88 as the cheapest available room and was told this room was already discounted so no AARP or AAA could be applied. However, he comped our breakfast. It is effectively they who caused the duplicate charge. > I think this is the start of the problem. It included breakfast, he said. The site said the charge would be $102 rate and that turned into a $160 charge. Holiday inn say they never received the booking. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public.