Dear Mr and Mrs Waistell, Thank you for taking the time to write a review. The book with confidence pledge is available on all of our routes and allows you to delay your travel dates to later in 2022 - for No other crossings could accommodate the size of our vehicle, although the Poole-Cherbourg route initially took the booking but we subsequently read in the small print that it would not be allowed on board! REFUND Difficult to get the cabin that you want these days. If the arrival of the ferry is delayed or the crossing cancelled, compensation of between 25% and 50% of the ticket price will be awarded. Very helpful information on the phone. REFUNDS Want to speak to their customer services? Dear 'Caergeiliog', I am sorry to read that your sailing was affected by the suspension of our services. Seems like Brittany ferries are edging towards a P&O (for those who remember their Portsmouth operation) level of service but not at a reduced price. We have just had a voucher (valid 2 years) for a cancelled foot passenger crossing but only for the outward journey, not the return 3 days later! Economy tickets are non-refundable, so you won't be able to get a refund. The ship, the Galicia, was clean and well fitted out on a two day trip from Bilbao to Portsmouth. Check hot Brittany Ferries Discount Code along with Refund Code For Brittany Ferries to get amazing savings on your Brittany Ferries online purchase. standards have drifted downwards over the years. Uh no, weve got our 2 week holiday booked next year. However, if the voucher that you used was as a result of us cancelling a previous sailing please contact our team here https://www.brittany-ferries.co.uk/information/contact and they can look into this for you. We hope that we will be able to welcome you on board one of our ferries again soon. Here's all you want.Enjoy promotion on Brittany Ferries and don't hesitate. Kind regardsLeah Brittany Ferries. Sign up to The Travel Magazine's FREE Newsletter and get the latest news, articles, guides, promotions and competitions. Changes to your Terms & Conditions JavaScript is disabled. Successfully filing a chargeback can be tedious and difficult. Brittany Ferries offers a range of ports and sailings to bring you closer to your destination, reducing driving time and allowing you to enjoy more of your holiday. We have had a spike in call volumes recently due to the ease of restrictions in entering France.I'm delighted to hear however that our colleague Julie was able to assist you with your booking when you were able to get through to the contact centre.We look forward to welcoming you on-board later this year.Kind regards,JamesBrittany Ferries. Terms and Conditions & Privacy Policy, If there is a P&O account linked to this email address, we'll send over a link to reset your password, Enter the email address associated with your account, and we will email you your booking reference, If there is a P&O account linked to this email address, we'll send over your booking reference. BRITTANY FERRIES Thehealth and safetyof our passengers and crew remain, as always, our highest priority. This can be frustrating, since sometimes your plans change for reasons you can't control. Further details are contained in the Guide for Customers and the Guide for licensed Tour Operators and Travel Agents. Brittany Ferries Prepaid Euro Card Brittany Ferries: Cancelled crossings - NO REFUNDS! BRITTANY FERRIES COVID 19 REFUND VOUCHER Don't miss out and join our newsletter for latest offers, By clicking "Sign Up" you consent to receiving information, newsletters and special offers by email from P&O Ferries. Dear FrancesThank you for your feedback about our website and customer service, we appreciate it! Find out how we combat fake reviews. With the easing of rules, we are no longer accepting requests for credit notes. The Government has introduced a short-term, emergency measure called a Refund Credit Note, which can be issued by travel agents and tour operators licensed by the Commission for Aviation Regulation, to their customers where a booking has been cancelled due to Covid-19 travel restrictions. If you've already purchased something and want a refund, DoNotPay can help get refunds from: DoNotPay can help you save time and protect your privacy in many different ways. Thanks Ruby for helping me to amend a small detail on my booking. As your good friend, we shoule offer you a better price, so believe us.simple apply the coupon before you pay. Just in case something goes wrong, have an alternative travel plan in mind. So we pay our cabin more than a room in an hotel. Dear 'Climber692805'. 18 of us due to fly out to Barcelona for a Stag Party (all sensible and grown men). Special Offers with newsletter sign ups at Brittany Ferries. Brittany Ferries: Refund by vouchers not cash - See 3,351 traveler reviews, 855 candid photos, and great deals for Plymouth, UK, at Tripadvisor. Enter the discount code & get discounts.So have a browse today and save a big amount of money. Brittany ferries rip off Last month we caught up with some Brittany Ferries customers. Do not want to pay for full price?Brittany Ferries 20% code without paying extra money when using discount code at Brittany Ferries.The entire site is open for you. Dear 'Ron S', I am sorry but we're currently unable to operate a passenger ferry service in order to protect both our crew & customers and weve had to close most of our telephone lines and temporarily resort to an email only customer support network.For sailings that were affected by the suspension of services, we've automatically cancelled the bookings and been in touch via email with regards to the refund. Brittany Ferries issued us with credit notes. Kind regardsLeahBrittany Ferries. We have used this service since its inception, when it was wonderful. Good afternoon,Thank you for your review complimenting our colleague Karen in the contact centre. My call was not disconnected by my provider. With five scheduled night sailings a week from Sunday to Thursday, you can set sail and wake up in France the next morning. Frustrated by lack on eating facilities aboard and their limited opening hours. Many customers were unsatisfied with vouchers and had requested a refund. No significant complaints in the past. In summary, here are the ways you can request a Brittany Ferries refund: Brittany Ferries' limited refund policy can make getting your money back difficult if you've changed your travel plans. Replies to negative reviews in < 24 hours. Our latest Brittany Ferries sales from May 2023.There's no excuse to go to other side, as you can enjoy better price at Brittany Ferries. Try employing more staff? It is a tool so that people have to upgrade. We have been locked up in Wales for almost 2 Months (Van on sorn) and if its possible and SAFE to go we will..If it looks like its not going to be possible then I will just cancel and lose the Quarter Deposit.. Not Sure about Stena ticket as Its "Supposed" to be Fully flexible and refundable but going on what ive heard None of the previous rules apply any longer. No probs with customs either end. They will also gain adequate assistance for snacks, meals, refreshments and, where necessary, accommodation for up to three nights. Call 0330 159 7000. had an email from Brittany Ferries to say they have issued a voucher for 500 to be used for a crossing in the future. They were then surprised to get an email last month saying that Brittany Ferries was looking forward to welcoming them on board the return trip. Although got a flex booking disappointed we cannot make changes on line. Uk side perfect. read more, Brittany Ferries will not provide refunds for crossings they cancel, only a voucher, in breach of T&Cs. Good morningThank you for your review.I'm sorry the telephone lines are busy at the moment. Hello Derek, Many thanks for taking the time to leave your review.I am very pleased you had an enjoyable journey and enjoyed the ambience on board. I guess Ill be going to my bank. Some ticket classes are more flexible than others, so it's important to be aware of this while booking. Brittany Ferries is changing their cancellation policy for passengers who have not been able to sail during the confinement period to include refunds. Before this, you can only receive a partial refund via a travel voucher. Many travel insurers offer savings on customers premiums by treating cancellation and curtailment cover as an exclusion to the policy. Refund instead of credit notes! - Reviews, Photos Not sure what to think of our situation. site and will not be responded to individually. Good afternoon CustomerThank you for your 4 star review.I am sorry to hear that you had to cancel your booking but I am glad that the booking was partially refundable.I hope that we will be able to welcome you on board at a later date.Kind regards, NiamhBrittany Ferries. Shop now and receive huge promotion on top brands. WebThe company does not allow any cancellations at all within four hours of travel, and refunds are limited before that. Brittany Ferries: Refund Refund Refund - See 1,144 traveller reviews, 439 candid photos, and great deals for Portsmouth, UK, at Tripadvisor. I'm pleased to read that you enjoy our Plymouth - Roscoff route, and we are looking forward to welcoming you on-board again when the services resume in Spring.Best regards,JamesBrittany Ferries. Financial coverage will be up to 80 per night. !Brittany Ferries. REFUND Very bad!!!! Tried phoning customer services but a message simply says "no longer in operation - you have not been charged". Refund policy If I could give no stars I would have. Although Brittany Ferries were initially insistent that the voucher was the only option they now have on their website an option on the Contact us page to request a I hope that you enjoy your upcoming trip with us!Best regardsJanineBrittany Ferries, Hello Roy,Thank you kindly for your review - a great company is built with great customers! NO sailings and No information.Brittany ferries are the only cross channel ferry company NOT taking passengers back to the UK. How to Claim a Brittany Ferries Refund Fast. My young sister has recently been diagnosed with cancer and very Ill.I contacted Brittany Ferries to ask if we could reschedule our upcoming booking .The customer service agent was without any empathy or compassion .He constantly quoted advocate for travel insurance In these most difficult of times a bit of kindness would have been so appreciated.We cant rebook as at this stage we dont know if my sister has days weeks or months left ,but my request for a voucher for a later trip was refused .A difficult situation was made even worse today ,I am totally shocked and saddened by his lack of understanding .Brittany Ferries ,you are a large company and could do so much better . They are the closest crossroads to Paris, just 2 hours from Le Havre. BF will deny all what I have said of course. but we can always help if you would like us to check for cheaper alternatives next time.I hope that despite your disappointment you are looking forward to your crossing in May. You are using an out of date browser. You never know these travel organisations may even stop ripping people off during school Holidays ! To do this, hold off on booking your Brittany Ferries tickets until the rest of your holiday plans are confirmed. Next time, we might use the Eurotunnel.. Financial coverage will be up to 80 per night. Very happy. We have helped over 300,000 people with their problems. (Is it worth attempting to rebook? Brittany Ferries offers three ticket types, each with a different level of flexibility and a different refund and cancellation policy. All You Need to Know Before Joining, The Easiest Way to Claim a Motability Insurance Refund, Requesting Lumo Refunds Has Never Been Easier, A Beginner's Guide to Claiming a Lumo Refund, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, Sending Money to an Inmate Has Never Been Easier. I will be sure to forward your compliments on to them.We hope you enjoy the remainder of your weekend & we look forward to welcoming you on-board our services in February.Best regards,JamesBrittany Ferries, Hi Derrick,Thanks for your review - I'm glad to read that you're enjoying our new website.We look forward to welcoming you on-board in future!Kind regards,JamesBrittany Ferries. Review tags are currently only available for English language reviews. If this is not the case, please get in touch with our team here https://www.brittany-ferries.co.uk/information/contact/form and they will be able to help.Kind regardsJaneCustomer ServicesBrittany Ferries. Sandie and Mike Williams from Burton-on-Trent in Staffordshire were meant to depart for a holiday in France on June 3, sailing from Portsmouth to Caen overnight with Brittany Ferries and returning to the UK on July 1. not very good. The staff were welcoming and helpful. refund Not 100% sure but I would have said you'd be claiming against next year's policy, ie the one in which the trip was due to take place. WebClaim your credit note Credit Note Information With the easing of rules, we are no longer accepting requests for credit notes. We have had sailings cancelled by them and have yet to receive any notice. Our original booking made in January for April was cancelled by the ferry company. The distance from London to Portsmouth may be covered in under two hours by car. Terry Aliffe said: We learned of the ferry strike on an expat forum, before receiving a text from Brittany ferries. Brittany Ferries Refund Credit Note - MoneySavingExpert When a cancellation happens in advance, all customers are pre-advised by text messages: this is why mobile phone numbers are always requested at the time of booking. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Im writing to confirm that your booking has been cancelled and a refund of 330 GBP has been issued to card ending XXX. Here are 8 tips for writing great reviews. For most ferry passengers, their travel experience will be smooth sailing. Great to be able to take dog and car load of stuff to Spain. :)We look forward to welcoming you on-board in the near future.Best regards,JamesBrittany Ferries. Brittany Ferries: Refund Refund Refund - See 1,296 traveler reviews, 494 candid photos, and great deals for Portsmouth, UK, at Tripadvisor. Brittany Ferries has a very limited refund policy. refund These tickets require full payment at the time of booking, and you'll need to pay a change fee if your travel plans change. We have been extremely busy due to national strikes in France and weather disruptions but we are doing everything we can to answer calls as quickly and efficiently as possible.We hope that despite your disappointment you are looking forward to your crossing.Kind regardsLeah Brittany Ferries. If you are travelling with us, please take a moment to find out about thesafety precautionsthat were taking on board and around our business, including what you can do to help whilst you are travelling with us. Companies can ask for reviews via automatic invitations. Brittany Ferries to offer refunds and credit notes. . - See 1,166 traveller reviews, 447 candid photos, and great deals for Portsmouth, UK, at Tripadvisor. Booked to travel from Portsmouth to Santander in May and obviously due to the current situation the crossing is cancelled.