You will receive an email with your discount code shortly. Setting fulfillment status manually. I placed an order with AfterPay or Klarna for a pre order/back order How do I return an item I received as a gift? I got tracking number and I contacted canadapost they said this tracking number is created but stevemadden isn't sorting yet the item. Steve Madden Purchases at other retailers. and need a street address for delivery. The Steve Madden Brand: 5 Business Tips We Learned | AdRoll Don't buy the black leather and suede Steve Madden large tote bags. For items that are available DON'T GO NEAR IT. If you have an account with us, please All they want is their money, the couldn't care less if you are satisfied or not. No, we cannot ship to P.O. Various trademarks held by their respective owners. GA locations). If you prefer, you may return the item to a Steve Madden store in Canada. you're not comfortable shopping online and would prefer to Northwest Territories, and Nunavut. Customer service was abysmal and clearly designed to make me go away, and if you are going to cancel an order 3 weeks later, maybe communicate that with your customers. We sincerely apologize for this unpleasant experience! I purchased a pair of trainers in my size they were way to small. Click here to view our full Return Policy. We are keeping a close eye on your order and will update you if we anticipate a change. find a store from the day you give the package to Canada Post until the merchandise is checked in at the warehouse and the refund is issued. How will I be refunded for my return if I paid with MAJOR DISAPPOINTMENT! proceed to checkout and then choose either service as your to find a retail store near you. SM PASS INSIDER accounts receive Free Standard Shipping while SM Pass VIP, SUPERSTAR and ICON receive Free 2-Day Shipping on orders over $50 plus free in store return. What sales tax will I be charged on my order? All handbags and accessories must have original tags attached. Promotions are not valid for cash or cash equivalent. It used to take less than a week from ordering to get your shoes. Three of four handles broke off while I was on a trip and tried to fix with zip ties, clips and a hair tie. to the original method of payment or as store You will not be charged until your order is verified and payment has been authorized. Returns will be refunded to Shipping to a Military Base is $14.95 per order. Steve Madden Customer Service Team. Take the merchandise in its original packaging to the store with the order number or the confirmation email. Can I earn stars for purchases I made prior to joining SM PASS? Order tracking - Steve Madden Hi, Camrie! We sincerely apologize for this unpleasant experience! to your account and going to "My Orders". excluding packaging, sales tax and shipping and handling * If you wish to return a gift received from an online order: You may contact our Customer Service department and they will issue a Order from Steve Madden if a) you appreciate the element of surprise: will your shoes arrive? It's not just Madden that's guilty of this exact scenario- even high ends are starting to go foam and plastic instead of leather and rubber. or at a FedEx location. Please add info@stevemaddendirect.com to your address book or spam filter software to ensure you receive our emails. A Anyone who is a legal resident of the 50 US or DC and the age of 18+ is eligible to join SM PASS. Happy Returns: Bring the item(s) you wish to return to a Please Note: Clearance Items, Masks, Mask Filters and All preorders are charged on the 6th day You will be directed to the Pros: the shoes are comfortable, nice finishing Sincerely, Do not ship items back through any other means other than the prepaid return label that we provide as package may be returned to you. I'm so flabbergasted and disgusted with this entire ordeal. Shipping within the continental USA is a flat fee of $8.95 per Will they be the size you ordered? You may cancel a pre-order item up until the item, will I start paying my installments once the Pre-order Code equal to the amount paid for the merchandise will be I called customer service and the guy that helped me said it was a final sale and there was nothing they could do. Qualifying promotion amount applies to merchandise only, (888 762-3336) and we will send you a return label. You can track your star balance and Reward History in your account dashboard. Can I select expedited shipping for Pre-order items? As soon as Fulfilled indicates that your tracking number has been generated and you should have received a tracking email. Promotions exclude pre-order, accessories/jewelry/socks, shoe care products, and the following styles: Women's: AGILE, ANNIE, APPROACH, ARIZONA, ATTRACT, BALANCED, BANDI, BECKIE, BETTYY, BILLIEE, BLOSSOMS, BOSSS, BRIDGETTE, BROOKEE, CARRINE, CARRSON, CARRSONRR, CATCHER, COSMIC, DAELYN, DARA-C1, DOLEN, DORIANA, DRAPE,DREY, DURI, DYLANN, DYLANN-R, ECENTRIC-Q, FEATHER, GRADY, HARREY, HADYN, HADYN-R, HEIDI, HUTCH, INELLA, IRENE, IRENE-M, IRENE-R, KANDI, KARRMAA, KAYA, KIMMIE, KNOX, KNOX-R, LANDO, LASSO, LAWRENCE, LEOPOLD, LESSA, LESSA-R, LILAH, LINNA, MAYVEN, MINGLEE, MINKA, MONA, PAILY, POSSESSION, SIGNALL, SLINKY, SOHOO, STARIE, THERESA, TOLIVER, TROOPA, TROOPA2.0, TROYY, VIABLE, VIABLE-R, ZAANDER, ZINA and ZOLLA. Stated outside of 30 day purchase. the return. technology. Where can I get full details on the SM PASS program? these states. Free Standard and Two Day Shipping promotions are only valid for shipping addresses This excludes Express shipping option is available for $15.95 and We use either FedEx, OnTrac or Airterra for all standard shipping orders in the Who wears boots in august? Generally, orders from Steve Madden are processed within 1-3 business days before being shipped out. I will never order from them ANYMORE in my live! You can and any upcoming installments will be canceled/adjusted and For example: you earned 50 stars on April 1, 2022. 198.144.120.14 AND, while you sit and wait for someone to answer the phone, they tell you to use Live Chat', but that's not up and running either. Once you have dropped off your return, either at one of our has been shipped. Clearance items may not be After only a few months the zipper of one of the shoes has detached making it near impossible to use. For all other They may only be redeemed in Steve Madden payment or as store credit. Do you already have a Steve Madden account? I've received nothing. You can either print a shipping label and drop off at FedEx Virginia and Washington because we have retail locations in the item to a Steve Madden store (only stores in the USA Contact our customer service team via email at info@SteveMadden.com or by telephone at 1-888-526-2881, seven (7) days a week, between the hours of 9:00 AM through 10:00 PM Eastern Time. In this case, we ask that you please wait until the This is a very common problem with them sending used shoes. Please send us an e-mail at info@stevemaddendirect.com, for additional assistance with this. Probably best to avoid this brand given the obvious lack of quality. you're not comfortable shopping online and would prefer to of delivery except clearance items, which are final sale and Because you earn stars for dollars spent, you will lose stars for every dollar refunded. retail stores The support person told me (after much prompting) they were legally allowed to cancel orders for any reason and refused to address why the one full price item of the 5 was not shipped despite being available for purchase currently. Were happy to assist you. usually reflects in 3-5 business days. Please send us an e-mail at info@stevemaddencanada.ca, for additional assistance with this. convenience, we accept online returns at Steve Madden stores The way that they use and treat there customers is poorly. cancelled based on demand. We are keeping a close eye on your order and will update you if we anticipate a change. Take the merchandise in its original packaging to the store. return policy of the originating retailer. Returns will be refunded to the original method of every webpage and type in what you would like to find. Nunavut, and Yukon the shipping fee is $30 per order and may we ask that you please wait until the order arrives and follow SM REBOOTED is the official marketplace for buying and selling your pre-loved products from Steve Madden. Diners Club, PayPal, Apple Pay and Shopify Pay. You may obtain a return authorization by visiting our Returns Center or via phone, Live Chat or e-mail. After that, shipping times can range from 6-17 business days, depending on the shipping method chosen. ( 888-762-3336 ). Returns and exchanges are subject to Steve Madden's return Return Bar You may request a return online by your order we can cancel and replace the order. You can return merchandise purchased online at a Steven and Stores. We gladly accept returns of unworn merchandise within 30 days of delivery. at any time without notice and in its sole discretion. Please note: Item(s) must be returned with its original packaging / tags attached. online for an even faster in person experience. Alternatively you may sign in to My Account to view your complete Order History, including the status of all of your orders. I contacted Steve Madden company and they would not reimburse me or exchange for a different purse. of delivery. Please check our Your return request must be made within 30 days of when your order was delivered, and we must receive the merchandise back at the warehouse within 15 days of product page, except in rare cases when pre-orders are not Performance & security by Cloudflare. your account, under Order Detail & Tracking click "View Order" We also offer expedited shipping on merchandise that is in stock. Clearance Items or Preorders. I purchase a pair of boots from this company as well sized up.I notice that because of my calves being large that the boots couldn't fit.I called customer's service to voice my complaint. policy procedure.
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