Staff members on the unit are encouraged to chart details about family support networks. services. A) product labels Difficulty: Moderate, Product planners need to consider products and services on three levels. services. It doubles up as a fundraiser for the local volunteer fire company. This best exemplifies _____. Answer: A AACSB: Analytical thinking Which of the following best exemplifies someone fulfilling - Weegy services. C) free concert d. A children's preoperative holding area is initiated in response to requests from families and nurses who care for them.. ANS: D 1 Skill: Concept D) product packaging c. Ensuring that birthing preferences are on file and available when a laboring mother comes in 2003-2023 Chegg Inc. All rights reserved. Principles of Marketing, 17e, Global Edition (Kotler/Armstrong) example of ________ marketing. Mollys supervisor then reprimanded Molly and recorded the incident in her file. C) specialty C) groceries AACSB: Written and oral communication What would be important to consider in implementing a new program focused on improving relationships with consumers? Answer: B C) core customer value 2nd 6 Weeks Test Review | American History Quiz - Quizizz GCD210267, Watts and Zimmerman (1990) Positive Accounting Theory A Ten Year Perspective The Accounting Review, Subhan Group - Research paper based on calculation of faults, Arab Academy for Science, Technology & Maritime Transport. You may not need to change the form that is given. Technology is integral to a cardiac ICU. The most highly unionized part of the U.S. workforce is the: An employer is guilty of _____ if an employee is terminated for reasons that are illegal or improper. Levels of Strategy TOP: AONE competency: Knowledge of the Health Care Environment. Answer: Branding helps buyers in many ways. This theory of motivation was first introduced by John Stacey Adams in 1963. A) Shopping products Skill: Application 2 REF: Page 419 | Page 420 Term 1 / 26 The chief nursing officer decides to establish a client advocacy position in an oncology unit. D) shopping A) Unsought products REF: Page 414 TOP: AONE competency: Professionalism. Pain management, the discharge process, and post-discharge patient callbacks are specific areas where nurses can make significant improvement in patient satisfaction. This new feature enables different reading modes for our document viewer.By default we've enabled the "Distraction-Free" mode, but you can change it back to "Regular", using this dropdown. B) electricity Which of the following best exemplifies someone fulfilling - Brainly The last person known to have been convicted of witchcraft in Virginia is Grace Sherwood. for sale that are essentially intangible and do not result in the ownership of anything. C) Capital items Shopping products include clothing, used cars, and furniture. Today, this historical site is wonderfully preserved. C) Unsought products Skill: Concept Difficulty: Easy, ________ is an approach in which all the company's people are involved in constantly Skill: Concept What is one of the critical elements in selecting a patient satisfaction instrument? As a nurse manager, you see an opportunity for patients to be well serviced through the medical home concept. here i am. C) Total quality management It crosses over and underwater where the Chesapeake Bay meets the Atlantic Ocean. C) convenience services. B: The Quechua, who eat many starches (especially potatoes), and little meat. Answer: C Naturally, this has earned the state the monicker, Mother of Presidents. products, specialty products, and unsought products. The total number of washing machines sold by an employee. Chapter 8 Products, Services, and Brands: Building Customer Value services. Answer: C Four out of the first five Presidents were from Virginia: George Washington, Thomas Jefferson, James Madison and James Monroe. A midwife by profession, she was accused by her neighbor of turning into a cat, and destroying livestock and crops. A) consistency and level The chief nursing officer decides to establish a client advocacy position in an oncology unit. C) service Skill: Concept Virginia General Assembly, to lend credibility to their claim, declared in 1988 that Brunswick County was The Original Home of Brunswick Stew. Difficulty: Moderate, ________ are less frequently purchased consumer products and services that customers 1 : to show or illustrate by example anecdotes exemplifying those virtues 2 : to make an attested copy or transcript of (a document) under seal 3 a : to be an instance of or serve as an example : embody she exemplifies the qualities of a good leader b : to be typical of a dish that exemplifies French cuisine Synonyms demonstrate illustrate instance Answer: A The first-ever recorded instance of streaking was apparently in 1804. A nurse is admitted to a psychiatric unit. What does the S in the S.T.A.R. Each level adds a. AACSB: Analytical thinking services. Currently does not include nurses in its vision of multifaceted primary care. She decides to implement these changes throughout the hospital. Objective: LO 8: Define product and describe the major classifications of products and The assimilation is . 1. B) state-of the art technology AACSB: Analytical thinking c. Restricts nurses to services related to direct care and procedures. D) Brand equity management A) unsought Answer: Examples will vary. E) exclusive Objective: LO 8: Describe the decisions companies make regarding their individual products services. Objective: LO 8.2: Describe the decisions companies make regarding their individual products and services, product lines, and product mixes. Virginia is known for being the first English settlement in the United States. The institution of a holding area where families can be with children represents a caring action that arises out of interactions and knowledge of patient needs and thus, is service oriented. And procrastinate. Advocacy means making known and defending and protecting the rights and interests of others, as well as ensuring the dignity and respect due to others. And vows to write more. The initial phrase was to be used with a modifier: for instance, Virginia is for beach lovers or Virginia is for mountain lovers. E) place A) connection to entertainment and information D) find out how they can create the most satisfying brand experience Answer: Interactive marketing means that service quality depends heavily on the quality of the buyer-seller interaction during the service encounter. Using high-tech-high-touch approaches. D) place AACSB: Application of knowledge If a states minimum wage is higher than the federal minimum wage, _____. Do you know something else that Virginia is known for? Along the way, you can find some of the oldest mountains in the world; New River, which is the oldest river in North America; and highest waterfalls of the Rockies. Which of the following exemplifies a service a candy D) conformance and style A company's market offering often includes both tangible goods Lack of motivation. E) shopping Offering stunning sceneries along the way, the road also weaves through wonderfully diverse traditions across regions. Difficulty: Easy, ________ are a form of product that consists of activities, benefits, or satisfactions offered Let us know in the comments below! The family of the patient, who is a Native American, places a medicine pouch in the bed with the young woman. Monticello is a 5,000-acre plantation that gives visitors a glimpse into the creative side of the former President, Thomas Jefferson. D) Products include services, events, persons, places, organizations, ideas, or a mixture of, Objective: LO 8.1: Define product and describe the major classifications of products and. It is also on these hallowed grounds that the graves of two presidents are found: John F Kennedy and William Howard Taft. Five of these peaks stand taller than 5,000 feet. B) an augmented product Thirteen women and two men have been known to have been tried for witchcraft. Within the Arlington National Cemetery stands the Tomb of Unknown Soldier memorial, marking the sacrifice of those brave soldiers whose bodies could not be identified in World War I, World War II, andthe Korean War. services. A) connection to the world of entertainment c. Apologize to the patient for the error, and indicate that discipline has occurred. services. Activities such as documentation of details or promotion of services may remain at the technical or conceptual level without a commitment to caring interactions. B) unique packaging services. b. The Cougars' 10 Penn Relays titles is the most all-time at the relays. services. Sue, the nurse manager, implements a patient-centered approach that focuses on the meaning of the experience for the patient and family, primary nursing, and a health literacy approach. Read on and see how many you can tick off the Oh, I knew this! list. Objective: LO 8: Define product and describe the major classifications of products and The National Database of Nursing Quality Indicators (NDNQI) is a national repository for unit-based quality data that can be used by organizations to benchmark the outcomes of care against those of other institutions (ANA, n.d.). He gave the speech in the background of simmering tensions against the crown. John's experience represents what aspect of the current consumer experience? Answer: D Consumer and services, product lines, and product mixes. A(n) _____ shop is an arrangement that makes workers who dont join a union to make payments equal to union dues and fees to get union representation services. A neutral third party is called in to actively work with both sides and help them reach a settlement. B) corporate image c. Being an older adult. The tomato-based stew generally has local vegetables and small game, such as chicken or rabbit. AACSB: Application of knowledge Finally, two companies can join forces and co-brand a product. AACSB: Application of knowledge Which of the following statements is true of whistleblowing? Which of the following is NOT a product or service? Ch.22 Flashcards | Quizlet Skill: Application A) Brand equity Q. E) employees use in conducting a business. REF: Page 443 | Page 444 Objective: LO 8: Define product and describe the major classifications of products and Subsequently, this could be the start of a new era in which universities become hubs of problem-solving and social justice. 1. Although most manufacturers create their own brand names, others market licensed brands. In order to get the Objective: LO 8: Define product and describe the major classifications of products and D) Products include services, events, persons, places, organizations, ideas, or a mixture of A fitness center is planning to invest in a specialized exercise equipment. answer choices. Answer: C sale. This move not only exemplifies Arderns dedication to fighting online hate and radicalization but also highlights the essential role of academic institutions in searching for answers to societys biggest questions. Skill: Concept If a consumer buys a lawn mower for use around home, the lawn mower is a consumer product. Adventure learning. B) internal Specialty shops loved to display the products in their fancy, lighted showcases, but such specialty shops alone were not profitable. During review of a patient's progress, the healthcare team determines that a patient requires treatment that is generally accepted at that time in the usual illness trajectory of a patient. "We make an excellent product," Ruben Delgado stated, "and we honor a good guarantee on everything we sell. AACSB: Analytical thinking C) hair salon Answer: B AACSB: Analytical thinking Skill: Concept, Answer: C AACSB: Analytical thinking Skill: Concept, Answer: A AACSB: Application of knowledge Skill: Concept, Answer: C AACSB: Application of knowledge Skill: Concept, AACSB: Analytical thinking Skill: Concept, Answer: E AACSB: Analytical thinking Skill: Concept, Answer: B AACSB: Application of knowledge Skill: Concept, Answer: A AACSB: Application of knowledge Skill: Concept, Answer: E AACSB: Application of knowledge Skill: Concept. A. a citizen who protests a company's violation of freedom of speech B. an eighteen year old who does not enroll in the selective service C. a twenty year-old who has decided to not register to vote in the next election D. a woman who reads the tabloids daily AACSB: Analytical thinking As a nurse leader, you explain that this is a reference to the: In this Objective: LO 8: Define product and describe the major classifications of products and There are tons of things to explore here, such as salty marshes, the wild ponies, and of course, beaches. You are: There are plenty more things to do in Manassas, so take your time to explore the area. ", In designing a program for young adults regarding safe sexual practices, which of the following might reach the greatest number in your target group? c. The palliative care unit organizes a "tree of light" fundraiser each year to highlight the importance of palliative care. C) specialty Difficulty: Moderate, ________ are consumer products and services with unique characteristics or brand Skill: Concept A manager approves an employee's request to use his home office rather than drive to work on Fridays. Which of these is an example of assimilation? - Answers _____ are special benefitsusually noncash itemsfor executives. On the occasions that she doesn't, she writes and realises that writing is like creating magic. A) products purchased by consumers for further processing or for use in conducting a business B) products and services bought by final consumers for personal consumption C) primarily intangible offerings from marketers D) raw materials as well as manufactured materials and parts E) products that aid in the consumer's production or operations, A gourmet dessert maker starts a rewards program for sales clerks who provide excellent customer service. In total, Virginia has given the U.S. eight Presidents. final milestone-intro to business.pdf - 1 Darren believed Answer: B Why were the promises of the Bolsheviks appealing to the Russian people? 19 Screening & Referral, The Language of Composition: Reading, Writing, Rhetoric, Lawrence Scanlon, Renee H. Shea, Robin Dissin Aufses. B) laptop B) Organization E) Supplies and repair services C) Product labeling The hotel today offers a Dirty Dancing package, complete with Dirty Dancing-themed activities, dance parties, dance classes and more. Working in a needle exchange program for individuals in an inner-city environment D) social engineering Initially, Virginia was envisaged as a state that would cultivate silk. Intro to Business Milestone Final.docx - 1 Which of the following C) design and innovation a couple of which. Difficulty: Moderate, If a consumer purchases a new flat-screen "smart" television which can connect to services E) quality a. itself, is an example of ________ marketing. The nurse manager understands that ultimately, positive relationships with consumers of care are evaluated by the: The nurse manager has to develop a patient satisfaction survey. Difficulty: Moderate, If a consumer purchases a new flat-screen "smart" television, what is the augmented That said, the responsibility to lead these efforts lies with all of us. B) performance and conformance d. Providing support to families when a family member is brought into trauma, ANS: A, C, D Difficulty: Moderate, Which of the following is true with regard to services? Objective: LO 8: Describe the decisions companies make regarding their individual products a levels of which. Labels can mislead consumers, fail to describe important ingredients, or fail to include needed safety warnings. At the second Skill: Concept c. Provision of immunization and addictions services and health screening services for women in the area. Bullying can result in damage to an organization due to increased employee turnover. This evaluation best exemplifies a _____ measure. A) candy. Skill: Concept Convenience products include laundry detergent, candy, magazines, and fast food. L.N.Gumilyov Eurasian National University, Jomo Kenyatta University of Agriculture and Technology, Kwame Nkrumah University of Science and Technology, Accountants in Business (ACCA) (UPSA-ACCA AB), Introduction to Organic Chemistry (SCH100), Avar Kamps,Makine Mhendislii (46000), Power distribution and utilization (EE-312), Illustration on the accounting cycle FOR USE, Chapter 5 - Test bank of Management Information Systems, 14e (Laudon), Linea DEL Tiempo Historia DE LA Psiquiatria Y Salud Mental, Garrison 15 TH Edition CHPT 12 Decision Making Solutions, Assignment 1. Answer: D Consumer products include convenience products, shopping Difficulty: Moderate, Advertising campaigns involving issues ranging from health care, education, and Objective: LO 8: Describe the decisions companies make regarding their individual products Answer: Specialty products are distributed through only one or a few exclusive outlets per market area. Eight regions harvest oysters, each producing its own unique flavor. When possible, services should come to the patient and should be as easy, comfortable, pleasant, and effective as possible. B) Product quality Ask the family about the significance of the medicine pouch for them. This competence includes cultural knowledge, which involves actively learning about a community; cultural sensitivity, which entails valuing and respecting beliefs, norms, and practices of the people being served; and collaboration within a community (Flaskerud, 2007). What is evident from the response is that she lacks health literacy or the capacity to obtain, process, and understand basic health information and services. Difficulty: Easy, Installations consist of ________. He gets back to work in an hour when his headache subsides. You can also participate in innumerable actives such as hiking, fishing, and camping. REF: Page 412 TOP: AONE competency: Knowledge of the Health Care Environment. ANS: A Service marketers, therefore, have to master interactive marketing skills. Skill: Concept Examples of pure tangible goods include soap, toothpaste, or salt; no services Skill: Concept Advocacy means defending the rights and interests of others and, in this situation, the right of a patient to receive care, as determined by standards utilized in a critical pathway. E) refrigerator A goal of this clinic might be: The fictional Kellermans Resort featured in the film is, in fact, the Mountain Lake Lodge in Pembroke! A) candy B) laptop C) hair salon D) car E) laundry detergent Answer: C AACSB: Analytical thinking Skill: Concept Objective: LO 8: Define product and describe the major classifications of products and services. Difficulty: Moderate, Developing a product or service involves defining the benefits that it will offer. Skill: Concept Answer: The service profit chain links service firm profits with employee and customer satisfaction. At 17.6 miles, the Chesapeake Bay Bridge Tunnel is the worlds largest bridge-tunnel complex. For example, a nurse who is an expert clinician in a specialty practice area, when diagnosed with a serious chronic illness, may not have the appropriate background to make informed healthcare decisions. c. Lack of health literacy. Answer: B AACSB: Reflective thinking Skill: Critical Thinking. Objective: LO 8: Define product and describe the major classifications of products and Answer: FALSE A) fast food But in services marketing, service quality depends on both the service deliverer and the quality of delivery. Service inseparability means that services cannot be separated from their providers, whether the providers are people or machines. TOP: AONE competency: Communication and Relationship-Building. 15 which of the following exemplifies a service a A manager approves an employee's request to extend his hours on Monday through Thursday so he does not have to work on Fridays. The staff believe that, as a nurse, she should be able to understand what is expected. Objective: LO 8: Define product and describe the major classifications of products and AACSB: Application of knowledge E) long-lasting makeup That said, while Arderns move to Harvard is a testament to the potential of academic institutions in driving positive change, its important to accept that no single entity can take on the worlds most pressing problems alone. AACSB: Analytical thinking a. Nurses are well-trusted members of the healthcare team. You recognize that the concept of medical homes: And then she procrastinates. c. Advocating for the patient. identification for which a significant group of buyers is willing to make a special purchase Difficulty: Moderate, Tourism Australia's global marketing campaign, "There's nothing like Australia" is an (Select all that apply.) E) define the problem-solving benefits or services that consumers seek services. A 469-mile long ribbon of road, this Parkway stretches from the Central-Southern Appalachian in Virginia to North Carolina. is the buyer really buying?" E) product attribute a. PDF April 17, 2023 CONGRESSIONAL RECORD Extensions of Remarks Answer: C In the women's 1,600-meter relay, the Cougars ran a season-best time 3:37.50. Incorrect information from the supervisor can be transferred to the trainees. b. Answer: D AACSB: Application of knowledge Skill: Concept, Answer: A AACSB: Analytical thinking Skill: Concept, Answer: D AACSB: Application of knowledge Skill: Application, AACSB: Analytical thinking Skill: Application, Answer: E AACSB: Analytical thinking Skill: Application, Answer: A AACSB: Analytical thinking Skill: Application, AACSB: Ethical understanding and reasoning Skill: Concept, Answer: C AACSB: Analytical thinking Skill: Application. Early cognitive impairment. Or the manufacturer may sell to resellers who give the product a private brand (also called a store brand or distributor brand). Tuition reimbursement can encourage employees to _____. Answer: Brand equity is the differential effect that knowing the brand name has on customer response to the product and its marketing. employers must pay whichever wage is higher. Part of the purchase package brought personal visits from the Delgado representative, before the purchase and long after. Answer: A b. services. provide employees with antidotes to be taken if exposed to hazardous materials. A gourmet dessert maker promotes how its ingredients are fresher than those used by other dessert makers. Service recovery ensures responsiveness to the patient, and as part of service recovery, it is important to address an error in the most productive way, which also includes the nurse who made the error offering an apology to the patient. AACSB: Written and oral communication Skill: Concept, Answer: Consumers see products as complex bundles of benefits that satisfy their needs. The most basic level is ________, which addresses the question, "What Dirty Dancing is an iconic film that captured the imagination of viewers in the 1980s. Perhaps Ruben's biggest added touch, however, was the addition of two salespeople who would work to explain the diverse array of products offered by Delgado, as well as nurture existing accounts. Objective: LO 8.1: Define product and describe the major classifications of products and services. Difficulty: Challenging, A service refers to an activity, benefit, or satisfaction offered for sale that is essentially The Southern third of this island is in Virginia while the Northern two-thirds is in Maryland. defending socialism in the marketplace. Product attribute decisions involve product quality, features, and style and design. C) place marketing Objective: LO 8.4: Discuss branding strategy -the decisions companies make in building and managing their brands. Based on data from the patient satisfaction survey, the nurse manager decides that a change should be made in communication with family members. D) Location Answer: C Skill: Concept Establishing private and professional networking systems. c. Identifying community support groups. Which of the following exemplifies a generalizable test? Answer: D AACSB: Analytical thinking Skill: Application, Answer: FALSE AACSB: Analytical thinking Skill: Application. In other words, academic institutions need to be efficient in their collaboration with government leaders, and Arderns appointment is a prime example of what can happen when this integration works.