You will receive notifications when we receive your bag, when your items are processed, and when you receive credit in yourPO.P account. Yes. Thredup Promo Codes | 35% Off In April 2023 | Forbes Shopping secondhand conserves resources by avoiding new clothing production, reducing carbon emissions, and energy and water consumption. If your order is arriving in multiple shipments, you may have different return windows. We found clear and detailed contact information for thredUP. Once processed, it may take your bank up to 7 business days to credit the refund to your account. I may sell things here as I have a large store on a very popular online site but will NOT ever buy again as there is no recourse for not as described. You cannot return or get a refund for any final sale items. What happened to the rest of my things? * We welcome you to send back multiple returns in one package, as long as the return slips are all included. Multiple items may be sent in one package, as long as the return slips are included. If you decide an item isn't the right fit for you, visit ourReturns pageto process your request. Together with their partners, thredUP is committed to returning as many items as possible back into the circular economy and keeping them out of landfills. Once an order has been processed, the shipping address cannot be changed. Directly to your inbox. After it is received, it will take up to four weeks to process. Starting in July of 2021 I sent in a massive amount of designer clothes. *$20 discount valid on purchase of full-price Madewell branded jeans made in Madewell stores or at madewell.com when you contribute one pair of jeans to Madewell's denim upcycling program. This has been over a week ago so I went through the process of contacting them again and was told that I had to keep waiting to hear from them. I'm sorry if I wasn't clear in my last email. Desired outcome: The pricing of your listed items is based on various factors, including brand, style, condition, size, and overall salability. back to Have no alterations, including cut off labels or missing size information. Once your kit is processed, youll receive Polarn O. Pyret credits for listed items within 7-14 days. Your return has been processed. Once processed, it may take your bank up to 7 business days to credit the refund to your account. You will receive a notification from thredUP when your items are processed. Any unaccepted items (the things thredUP wouldn't be able to sell on-site) are shipped back to you (for $10.99) or responsibly recycled, according to the company. thredUP is transforming resale with technology and a mission to inspire a new generation of consumers to think secondhand first. Click here to get notifications about new complaints of thredUP. If you decide an item isn't the right fit for you, visit ourReturns pageto process your request. We list new items every hour, so check the site often to find your perfect match! We ask that you please take the following steps before we investigate further: Check with your neighbors, roommates, property manager, or front office. Yes. Desired outcome: There is no time period in which you have to spend yourPO.P credit as it has no expiration date. 2023Forbes Media LLC. After it is received, it will take up to four weeks to process. I wrote this CS rep back explaining the problem was with the first Chase acct, that I disputed only part of the order and asked her what now - NO REPLY! Lo and behold when they finally processed my box after 3-4 months of waiting, the Burberry Have contacted them several times about sending my stuff back thredUP is transforming resale with technology and a mission to inspire a new generation of consumers to think secondhand first. Please reach out to athleta@thredup.com to see if an update to your shipping address is possiblemake sure to include your order number and new address. If a cancellation is not possible due to immediate processing, take advantage of our easyreturns process. You can see where your item is being shipped from in the Shipping Location section of the item details page. thredUP Once shipped, you should receive it in 3-8 business days. thredUP's Return Policy Please reach out to pop-support@thredUP.com to see if an update to your shipping address is possiblemake sure to include your order number and new address. Take another 20% off already low prices on shoes, clothing, bags, accessories, and more when you use this promo code for new customers! Your return is complete and your refund of $67.53 has been processed. When I asked them to provide me the email they sent - they went quiet. thredUP.comis transforming resale with technology and a mission to inspire a new generation of consumers to think secondhand first. Terms are subject to change. You can see where your item is being shipped from in the Shipping Location section of the item details page. There's no charge for physical Clean Out Kits or digital labels and both are free to return. I want my boots back or I want the replacement value reimbursed to me. I have no gift card and cannot get them to answer where that gift card is. We ask that you please take the following steps before we investigate further: Check with your neighbors, roommates, property manager, or front office Search around your porch or property in case the package was placed in a secure and hidden location Confirm with your delivery provider to see if the package was heldIf you don't receive your order within 14 days, please reach out to nationltd@thredup.com. Please reach out to nationltd@thredup.com with your order number to request a cancellation. Is this your company? I would love my refund but more I would like to see this company shut down for fraud. Please reach out toathleta@thredup.com with your order number. The last box I sent in included a Burberry coat. Get Promo Code HIHI 30% OFF 15 uses today Thredup promo code: Up to 50%. Once youve accumulated a certain amount of points, youll be given a unique Thredup promo code to redeem on your order for a $10 reward. Thredup Rewards is the loyalty program that lets you earn points on every purchase you make. It takes approximately 1-2 business days to process your order. Note that a shipping return fee of $5.99 will be deducted from your refund. Now, time for the bad part. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information, I mailed a bag filled with many items including brand new clothes with tags still on them. If you have additional questions, reach out to madewellforever@thredup.com for support. Please email us atpacsun@thredup.com with your bag number or kit tracking number and well activate the kit for you. Discuss the issues you have had with thredUP and work with their customer service team to find a resolution. Find a store near you. All of the products sold through thredUP have been sent to the San Francisco-based company by users just like us. We ask that you please take the following steps before we investigate further: Check with your neighbors, roommates, property manager, or front office Search around your porch or property in case the package was placed in a secure and hidden location Confirm with your delivery provider to see if the package was heldIf you don't receive your order within 14 days, please reach out to pop-support@thredup.com. Items were unclean or stained Please reach out topop-support@thredup.com with your order number. You can take advantage of up to 55% off dresses, tops, jackets, shoes and boots, and more by applying this Thredup promo code at checkout. Can I change the payment method on my order? Now Im out $230+. Items that dont qualify for listing or Rescue Boxes are reused or responsibly recycled by thredUPs vetted network of textile recycling and reuse partners. The pricing of your listed items is based on various factors, including brand, style, condition, size, and overall salability. With a Polarn O. Pyret Clean Out Kit, youll also earn an extra 15% bonus on your payout! thredUP: Reviews, Complaints, Customer Claims | ComplaintsBoard Within 7-14 days, you will receive an email from Athleta explaining how to access the credit in your account. I would like to be able to use the store credit or have the money returned to my account. Once your kit is processed, youll receive Athleta credits for listed items within 7-14 days. Our inventory is constantly changing because we receive items from our customers closets. If a cancellation is not possible due to immediate processing, take advantage of our easy returns process. What items can I send in a Clean Out Kit? Please visit ourReturns pageto process your return. Please reach out to nationltd@thredup.com to see if an update to your shipping address is possiblemake sure to include your order number and new address. i would like to talk to the customer service representative. Once an order has been processed, the shipping address cannot be changed. Be sure to activate it. Pieces that are in good shape, but dont meet thredUPs quality standards, are evaluated for inclusion in thredUPs Rescue program. Press the space key then arrow keys to make a selection. [protected]@yandex.com. The Standard Clean-Out Kit means you earn cash or credit for accepted women's and kids' items in the bag. thredUP Reach out to us at pacsun@thredup.com. Madewell credit is store credit and can be used to purchase any items in store or online at Madewell.com or via the Madewell app. ). Original shipping charge for returned items will not be refunded. Final-item sales may not be returned.Your refund will be issued to your original form of payment. Cleaning out your closet and reselling unwanted items keeps clothing in use and out of landfill. Is Clean Out available to customers outside of the US? Unfortunately, expedited shipping is not available at this time. Yes, I did have my bank investigate and was informed that Thred Up denied any of this happening. (See attached photo) Returns must be sent back within 14 days of delivery. [protected] By working together, thredUP and our partner brands can reach more consumers and recirculate more clothing to make an even greater positive impact on the planet. Sometimes, orders are prematurely scanned as delivered and may still be held at the post office for pickup. Consignment payouts are calculated as a percentage of the final selling price of the item based on our payout structure (see table below). This complaint was posted by a verified customer. Visit our Trade In page to print out a digital label for use on any box, envelope, or bag. Have a Clean Out Kit from a store or online purchase? Original shipping charge is not refunded when returning items I never got a refund so I checked the site. Shop tops, jeans, sweaters, dresses, and more for an extra 30% off plus free shipping using this Thredup promo code. Click Activate a Kit and youll be redirected to an activation page. Discount cannot be applied to previous purchases or the purchase of gift cards and cannot be redeemed for cash or combined with any other offer. What if I forget to activate my bag before mailing it back to thredUP? The 14-day timeframe starts when an item is delivered, not the order as a whole. We ask that you please take the following steps before we investigate further: Check with your neighbors, roommates, property manager, or front office Search around your porch or property in case the package was placed in a secure and hidden location Confirm with your delivery provider to see if the package was heldIf you don't receive your order within 14 days, please reach out to madewellforever@thredup.com. Note: Shipping for Hawaii, Alaska, APO/FPO/DPO, Puerto Rico, US Virgin Islands, and Guam may take up to 6 weeks in some cases. Refund Requirements: Items MUST be returned in the condition that you received them (i.e., items that are New with Tags must have original tags attached, clothing must not be worn or washed, etc. By making it easy to buy and sell secondhand, thredUP has become one of the world's largest resale platforms for women's and kids' apparel, shoes, and accessories. How long will it take to process my items? You will be paid out after the item sells if it is not returned for the second time. The refund will be credited to your original payment method. Please reach out to athleta@thredup.com with your order number to request a cancellation. I have contacted them via email 4 times and tried to rectify through my credit card company with no response. A complete refund and no more run around! SHOP SELL FAVES If your order hasnt been processed yet, thredUP Customer Service may be able to cancel your order. Clean Out Kit, you'll also earn an extra. Seeing as that's not what they do, never shopping with them again hurts them more than me. International Order Tracking - thredUP One shirt had scrapes another had outright tares. Within 7-14 days, you will receive an email from Vera Bradley explaining how to access the credit in your account. Does Thredup Ship to Canada?[2023] (Answered) - uniexpress GT Once your order has been shipped, you will receive an email with tracking information. To submit items for sale, users request a "Clean Out Kit", which is a bag and shipping label sent by thredUP. Athleta is partnering with thredUP to allow customers to turn their gently used clothes intoAthleta shopping credit. This review was chosen algorithmically as the most valued customer feedback. Choosing a selection results in a full page refresh. 3. Unfortunately Madewell Forever gift cards are not available at this time. ThredUp Inc. was incorporated in 2009 and is headquartered in Oakland, California. Promotions, new products and sales. Drop your package off at any USPS or FedEx location. all you can do is to choose from a menu of questions and click on pre-typed answers. Multiple items may be sent in one package, as long as the return slips are included. Their follow-up on clean out bags is terrible. Items that dont qualify for listing or Rescue Boxes are reused or responsibly recycled by thredUPs vetted network of textile recycling and reuse partners. There's no limit on the number of packages you can send, and packages can weigh up to 70 lbs. secondhand clothing instead of new reduces carbon emissions by an average of 25% (Green Story Inc.). Im going to report them to BBB. Can I track my items after I send them in? Overview. To write a complaint about thredUP and get an answer from the officials of thredUP, Complaintsboard.com's objective complaint writing and answer providing system can be used. The 14-day timeframe starts when an item is delivered, not the order as a whole. Original shipping charge for returned items will not be refunded. Please email oakandfort@thredUP.com with your Order Number, and we will take it from there! Hi Indulekha ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with thredUP Customer Service. NATION LTD credit is store credit and can be used to purchase any items in store or online atnationltd.com. My account is locked, @ need to up date [protected]@number my new email is josette [protected]@gamail.com my number is [protected] josette clark my Ole email was josette clark [protected]@ yahoo.com I don't have that anymore thanks. Desired outcome: They were accepted and then instantly cancelled. All orders are subject to a $5.99 shipping fee per distribution center shipped from. The 14-day timeframe starts when an item is delivered, not the order as a whole. I will never send in another kit and have alerted friends and family to do the same. Forbes editorial staff is not involved. Score up to 60% off fashion and accessories plus score free shipping when you apply this Thredup Memorial Day sale coupon code at checkout! If your order is arriving in multiple shipments, you may have different return windows. There's no charge for physical Clean Out Kits or digital labels and both are free to return. Purchases on Madewell Forever do not count towards your loyalty points. Tue, May 31, 1:18 PM Refund Requirements: Items MUST be returned in the condition that you received them (i.e., items that are New with Tags must have original tags attached, clothing must not be worn or washed, etc. There's no charge for physical Clean Out Kits or digital labels and both are free to return. Can I return items at thredUP? Please note: Only 50% of the items in the average Clean Out Kit meet thredUPs quality standards. This service is operated under license by Upfeat Media Inc. Some value brands are ineligible for a payout, but you can still send them in. thredUP is transforming resale with technology and a mission to inspire a new generation of consumers to think secondhand first. Schedule a Pickup Apply for New Passports Early Madewell stores are not accepting packages and all packages must be dropped off at any USPS or FedEx location. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. [protected]; [protected]@aol.com Please email madewellforever@thredup.com with your Order Number, and we will take it from there! Please note that all Madewell Forever customer service questions will be handled via this email. I ordered a pair shoes ASOS: SHOES which were listen as a Size 5. Multiple items may be sent in one package, as long as the return slips are included. UPDATE: its been close to 2 weeks and they say they have not received them. Multiple items may be sent in one package, as long as the return slips are included. Please reach out to oakandfort@thredUP.com with your order number. You can find contact details for thredUP above. Thank you for following up with us. Get your next favorite article of clothing for a steal of a deal with up to 90% off the original market price. Higher-end brands get you a higher percentage of the payout. My order tracking number is not updating. Items that are still in good shape, but dont meet thredUPs quality standards are evaluated for inclusion in thredUPs Rescues program. If your order hasnt been processed yet, thredUP Customer Service may be able to cancel your order. Refund Requirements: Items MUST be returned in the condition that you received them (i.e., items that are New with Tags must have original tags attached, clothing must not be worn or washed, etc. Enjoy this Thredup coupon for 60% off during this limited time Thanksgiving event. You can contact thredUP at +1 617 575 9676. Desired outcome: Which I received, however, although they are stamped on the bottom of the shoe as a Size 5 and it was listed as 5 in your on-line and on the bottom of the shoe. And it was impossible to see this in any pictures by the way. Send us your stuff. You can return your items within 14 days of the delivery. Unfortunately, expedited shipping is not available at this time. Our Customer Service team would be happy to assist you. Be sure to activate it here. You can see where your item is being shipped from in the Shipping Location section of the item details page. I returned them the next day and was charged $2 each as a "restocking fee". Our scan shows thredUP website is free from malware and phishing activities, which are types of online threats that can include viruses, worms, Trojan horses, ransomware, and other malicious code, as social engineering tactics used to trick users into sharing their personal information. Vera Bradley is partnering with thredUP to allow customers to turn their gently used clothes into. We currently only ship to the United States. So frustrating! In these cases, we recommend establishing amail forwarding address. secondhand clothing instead of new reduces carbon emissions by an average of 25% (Green Story Inc.). Note: Shipping for Hawaii, Alaska, APO/FPO/DPO, Puerto Rico, US Virgin Islands, and Guam may take up to 6 weeks in some cases. Theyve got you covered with a huge selection of second-hand accessories just waiting to be discovered! In the mood to thrift shop without leaving the comfort of your own home? Once your kit is received, it will take up to 4 weeks to process your kit. ORDER #XHP741U5I5K9 Waiting in line to get coffee, on your lunch break, relaxing on the couch, no matter where you are, you can find beautiful pieces that will complement your wardrobe perfectly. Sometimes, orders are prematurely scanned as delivered and may still be held at the post office for pickup. What happens to the pieces that arent listed on thredUP? All orders are subject to a $5.99 fee per shipment from each shipping location. You will receive notifications when we receive your bag, when your items are processed, and when you receive credit in yourNATION LTD account. ThredUp Stock Forecast, Price & News (NASDAQ:TDUP) - MarketBeat Please email us atmadewellforever@thredup.com with your bag number or kit tracking number and well activate the kit for you. I was issued a store credit, not a refund. Buying (and wearing!) Address: 969 Broadway Ste 200 Oakland, . Returns must be sent back within 14 days of delivery. Please reach out to verabradley@thredup.com. Fill up your kit. I have used ThredUp for several years and had good experiences when they first got up and running. I've given this site three chances to prove themselves, but I've come to the conclusion they're just a money laundering site at the customers' expense. Pieces that are in good shape, but dont meet thredUPs quality standards, are evaluated for inclusion in thredUPs Rescue program. As a result, only 2% of 94 complaints are resolved. We only accept online returns for OAK Renew items at this time. Desired outcome: International Shipping Options. PacSun credit is store credit and can be used to purchase any items in store or online atpacsun.com. They primarily target Gen Z with a message of sustainability through reducing Fast fashion .. [1] Contents 1 Platform 2 Marketing 3 Corporate Affairs 4 References Platform Once youve dropped off your kit to USPS or FedEx, delivery to thredUP can take up to three weeks. Consignment payouts are calculated as a percentage of the final selling price of the item based on our payout structure (see table below). If the estimated delivery time frame for your package has passed, please contact athleta@thredup.com with your order number, and well be happy to track your package. With an Athleta Clean Out Kit, youll also earn an extra 15% bonus on your payout! Ive tried every way to reach them but there is NO customer service number or email address to contact them. Promotions, new products and sales. Place the shipping label on the box or bag and drop it off with FedEx or USPS. Yes, we will email updates every step of the way. Items matched an overstocked category. By making it easy to buy and sell secondhand, thredUP has become one of the world's largest resale platforms for women's and kids' apparel, shoes, and accessories. Buy From ThredUP's USA Online Store - International Shipping Buy Your Product (S) From the Thredup Online Store Once MyUS receives your package from Thredup, they'll ship it straight to Canada. Once your order has been shipped, you will receive an email with tracking information. they closed over the holidays and I couldn't start a return--now they won't let me return my order. Reach out to us atverabradley@thredUP.com. Have no damage, such as missing parts, rips, stains or odors. With the app, you can have access to exclusive Thredup promos and Thredup sales right in the palm of your hand. thredUP store credits will be refunded back to your account 5-7 days after thredUP has received your return order, while credit card refunds can take an additional 3-5 business days to be refunded. Use left/right arrows to navigate the slideshow or swipe left/right if using a mobile device. Done. Higher-end brands get you a higher percentage of the payout. thredUP is a legitimate platform, however, their customer support seems to be rather inefficient. It takes approximately 1-2 business days to process your order. Use this comments board to leave complaints and reviews about thredUP. I wear a size 11, but frequently buy size 12 if I think they may run smaller and being made and purchased directly from China, I ordered them thinking, at the least they will be a size 11. We list new items every hour, so check the site often to find your perfect match! Multiple items may be sent in one package, as long as the return slips are included. Only customers shipping to the 48 contiguous US states will have access to the pre-paid, pre-addressed shipping return label. Please reach out tomadewellforever@thredup.com with your order number. If the estimated delivery time frame for your package has passed, please contact pacsun@thredup.com with your order number, and well be happy to track your package. I paid close to twenty dollars for these leggings and to have them come in this condition when they were listed as excellent is beyond me. The latest review Order Concern was posted on Mar 16, 2023. If your item is returned, it will be relisted and continue its consignment window. Contact Information for thredUP | thredUP After it is received, it will take up to four weeks to process. The only outcome I would want is full refund in it's entirety. Please contact them if you can for me to restore my account with them and get my $10 that they owe me - interesting that they still send me emails for deals on the site! Note: Shipping for Hawaii, Alaska, APO/FPO/DPO, Puerto Rico, US Virgin Islands, and Guam may take up to 6 weeks in some cases. FedEx Tracking ID [protected]. Click Activate a Kit and youll be redirected to an activation page. Please note: Only 50% of the items in the average Clean Out Kit meet thredUPs quality standards. See a list of ineligible brandshere. If you would like items that dont get listed returned to you, this can be done for a fee of $10.99 with Return Assurance. See a list of ineligible brands here. There is no time period in which you have to spend your OAK + FORT credit as it has no expiration date. It takes approximately 1-2 business days to process your order. Please reach out to madewellforever@thredup.com with your order number to request a cancellation. I would love my refund but more I would like to see this company shut down for fraud. Please note that changes made to your shipping address will not apply to orders already placed. Thred up return Policy: We will keep you updated every step of the way via email. If you make a purchase using a link on this page, Forbes may receive a commission on that sale. Now can't get a response at all. But to save even more, you can apply one our Thredup promo codes for up to an extra 50% off your order! We list new items every hour, so check the site often to find your perfect match! i am trying to contact somebody to correct that, but there is not a single phone number on the website for the customer service and the 'chat' function does not work. thredUP Customer Support Rated Extremely Low. I cant find my size or a color for a specific item.