Note Adding a digital code will not settle the balance you owe. All you need to do is provide our chatbot with the necessary information, and we will fax a refund request to your bank. Sometimes this error can occur if you dont have the permission to make online purchases with your payment option. Let us know if you have any other Microsoft Store payment issues or if you were able to get them resolved by using any of these solutions by leaving a comment in the section below. Dude it explains it right there on your screen. You can purchase all sorts of content online with your Xbox such as movies, games and DLCs. Sorry, this post was deleted by the person who originally posted it. If transaction is declined by your bank, the transaction stops and there is no pending authorization. Users reported Use a different way to pay error on their Xbox, and today were going to show you how to fix it. A. Under Payment options, scroll right to the payment option you want to update. If you have purchased additional theft protection services through your credit card company, those services might require you to confirm that Microsoft Advertising is an approved merchant. We'll also let you know via email which of your accounts are on hold. Update your billing address and payment options | Xbox Support As for Groove Music, some items from your collection might not be available in newly selected region, so keep that in mind. There is no mention of whether you can choose the payment method for the refund. Select Add credit card or Add PayPal. The thing is, Microsoft Store remains a coveted target for malicious entities, so yours might have been violated by some unwelcome guest. Enter the 25-character code you have received. To see if you have the necessary permissions, be sure to contact your credit card company or financial institution. Sometimes you canget billing errors due to problems with your credit card. Even MS wants you not to waste your hard earned money on a game like FIFA. Xbox error Use a different way to pay will prevent you from purchasing any content on your Xbox One and Xbox 360, but you should be able to fix it by using one of our solutions. If you can't sign in, try troubleshooting issues with your Microsoft account. DoNotPay is the first robot lawyer app that can help when you want to get your money back. 1. If you have any queries or ideas regarding the topic in question, please do not hesitate to leave a comment. If this service is down, youll have to wait until Microsoft fixes the issue. Accounts hold will be lifted as soon as the payment is successfully processed. Here's how that works: If your account is put on hold, you'll see a banner notification at the top of Microsoft Advertising with a link to help you resolve the issue: For more information, see Why is my account on hold? Lastly, any balance due on your Xbox subscription will prevent you from changing your region. Either the card didn't have enough money in the past so it got rejected multiple times or the card might have a protection thing. Be sure that youre signed in to your Xbox One with a Microsoft account. It is also a good idea to see if there are any spaces, commas, or any non-numerical characters where they are not supposed to be. After doing that, you should be able to make payments without any problems. Select Next and follow the on-screen prompts to finish the process. Contact us with any questions. 2. Check your account is nottemporarily suspended. According to users, this error appearsdue to incorrect or outdated billing information, so be sure to fix that. Troubleshoot payment option issues - Microsoft Support Also, if your account is currently suspended you wont be able to make changes to your region. If your card is flagged, youll get this error while trying to make a purchase. Alas! Once you are done with that, select your payment method. Please see our. You might be able to fix some billing errors simply by removing and downloading your Xbox profile. Privacy Policy. Check the status of Xbox Live services When the confirmation message appears, select. This Payment option has been rejected multiple times. If payment authorization was attempted multiple times, then multiple approved transactions may show as "pending". All personal data you provide to us is handled in accordance with applicable laws, including the European GDPR. If necessary, our virtual legal team will provide you with additional evidence to support your claim. You can rely on DoNotPay to provide a smooth and user-friendly experience. Opera GX is a special version of the famous Opera browser that is built specifically to fulfill gamer's needs. As that situation started to change in recent years, Xbox and Microsoft Store followed the trend. In such cases, there are several possible explanations: If your head starts to hurt because of all these Xbox refund policies and rules, do not despair. Select Next and follow the on-screen prompts to finish the process. It's also an issue where you may not be able to buy groceries or pay the rent if you're an adult. After trying up multiple times now, I am getting this error: "This payment option has been rejected multiple times, so we're unable to process your payment". Don't you just hate it when you buy a product or service and realize it's not to your liking? Select Payment options. If youre a business customer, visitBusiness billing help orUnderstand your bill for Microsoft Azure. In case you belong to the Xbox team, youve probably used Microsoft Store at least once. Sit back and relax while we do the work. Do you have to deal with more administrative and legal problems? Sign in to your Microsoft account on any web browser. Navigate to Add payment option. , you can turn off recurring billing, and if you qualify for any refunds, you will be offered that option on the Services & subscriptions page in your account. When you finalize your Xbox refund request, you will receive a confirmation email. We hope the Check with your bank. Firstly, you can change your region only once every three months, so keep that in mind. From the drop-down menu, select Payment options. If you're having trouble buying something from Microsoft Store, here are some steps to try: Check your credit card is up to date on the Payment options page. Issues You Might Experience When Making an. Your bank couldnt authorize this payment method issue is gone from your device. A. Clone Line digital phone service starts at just 4.99/mo, including all federal taxes, fees, and 911 service. New comments cannot be posted and votes cannot be cast. Using an incorrect region can also cause billing errors to appear, and if thats the case, wait for 24 to 48 hours and try to make your purchase again. Check if your Xbox account is suspended. You can fix some billing errors simply by cleaning your cache. Select the storage device for your profile. Let us know what worked for you in the comments section below. Your bank might require multi-factor authentication to help prevent online fraud and unauthorized access to your account. After doing that, check if the problem is resolved. 2. Pick another way to pay, or contact your payment provider. Press the Power button again to turn on your console. Sign in to your Microsoft account. Select OK to save changes. After updating your details, select Next. We can help you request a refund from: Sharing your credit card details online comes with certain risks, and its getting more difficult to tell good and bad websites apart. Go to your Microsoft Store menu (click on the three dots next to your account icon). Alternatively, use our charges troubleshooter to help you understand why you have been charged.Start, Change the payment method or credit card linked to your Microsoft account. Card has expired. Cookie Notice Business users can share a single, multi line business plan across the entire organization. If you have lost or forgotten your Account Password, use theForgot Password Reset Tool.To update Q: I would like our invoices to be emailed to more than one person. Go to your Order history. Hopefully, your payment issues are no more. That is quite obvious, and yet users often forget about that. Find the payment method you want to update, and then select View or edit card. Manage your money in your Microsoft account, How to add money to your Microsoft account, How to Format a Write-Protected USB Flash Drive. ; Enter your updated info, and select Save. If they are still present, there is no need to despair one of the following fixes is sure to help you. Another common issue that users who request Xbox refunds experience is the inability to locate their purchase in the Order history. How Long Does It Take Microsoft to Refund Money? Select it. Select the payment option that you want to update. This is the reason why your bank says it was approved, but your merchant says it was declined they are both right. Asking for a refund button can be found on their Request a refund page and heres what you will need to do: When you finalize your Xbox refund request, you will receive a confirmation email. Choose the account you want to sign in with. To add a new payment option on Xbox One, do the following: Solution 3 Wait until the error is resolved. All sales of digital game products are considered final, except for some extenuating circumstances. You can make a manual payment and authenticate your card. I checked up . But again, these authorized transactions will eventually timeout, and the balance will again be available. How to Request an Xbox Refund and Get It [98% Success] - DoNotPay Note that for your protection, and ours, we do not accept cancellations via phone or email. How to fix Microsoft Store payment issues - Windows Report There is one thing to be careful aboutyou shouldnt abuse the system and treat it like a platform for multiple two-hour demos. Card is blocked. You should also know that money from your Microsoft account wont be moved if you choose to change your region, therefore be sure to spend it. Solution 1 Contact your financial institution. To change the billing informationin your web browser, follow these steps: To change your billing information on Xbox One, do the following: You can also change your billing information on Xbox 360 by following these steps: After making the necessary changes to your billing informationtry to make the purchase again. Guiding you with how-to advice, news and tips to upgrade your tech life. Go to the required data fields and fill them in. Click on the Windows logo icon. Sign in to your Microsoft account with any web browser. Move to Payment options. So again, no funds are transferred. Copyright Windows Report 2023. After making the necessary changes to your billing information try to make the purchase again. Your bank will either approve or decline the transaction . When you see unexpected charges from Microsoft in a statement from your bank, credit card, or any other payment provider, we want to help you resolve your question as quickly as possible. This may further reduce your available spending or credit limit. If youre experiencing Microsoft Store payment issues, try some of these solutions before contacting support. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); If you have a tech problem, we probably covered it! Under it, you can see the Payment & billing option. On the Payment options screen, find the payment method you want to update, and then select Edit info. Under Payment methods, you can Add a new payment method, View or edit card, or Remove card. Lastly, certain services might not be available in some regions, so keep that in mind. If we process your card two times and payment fails, we will place a hold on all the accounts associated with that card. The relayed information is then processed by your bank (issuing bank). Your bank approved the transaction, but the payment processor declined the transaction. To redeem from your Xbox console, do this: For Xbox 360, connect to the internet and sign in, then press the Guide button>Games and apps>Redeem code. To avoid this error in the future, be sure to use the version of the website designed only for your region or country. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. If you get a billing error on your Xbox, you might want to try changing your billing information.