Welcome to the Returns board! I'm sure they know that they're supposed to send you the money for shipping. Now I'm supposed tosend items back. Customers will receive an email that contains a URL to their return shipping label, which can be printed from any . The chargeback is actually handled by PP, but there is no need for you to worry about that. ", Traditional APIs: Orders, resolutions and feedback, eBay APIs: Talk to your fellow developers, RESTful Sell APIs: Account, Inventory, Catalog and Compliance, RESTful Sell APIs: Marketing, Analytics, Metadata, Post Order APIs - Inquiry, Case Management, Increase sales with eBay's Global Shipping Program, Check out this video to understand how dimensional weight is measured when shipping. What kind of return did you open? We haven't had any direct communication, just via ebay's automated messaging notifications. If youre unable to determine the cost, contact the buyer and ask them to provide a quote. Your buyer can then print the label and use it on their package. Please do so as soon as possible so I may get this shipped back. If you stated you offer free returns, youhave to pay;otherwise, you can ask the buyer to cover the cost. Lux918 on Instagram: "Hate to have to clarify the situation with this There is the possibility that you won't see the 'ask ebay to step in' link if the seller has already agreed to a return. I had paid directly with credit card through eBay (not Paypal). 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Examples of alternative shipping arrangements. I requested a refund, which was accepted, but got an email: "The seller can't send a return shipping label""Seller [] let us know that they can't buy a return shipping label for you to use for ASUS ZenFone 2 ZE551ML - 64GB - Silver (Unlocked) Smartphone.". If the seller won't send you the funds to return the DVD, return to the case on day 4 and ask Ebay to step in. You can return your package using a label from Your Orders. You could also (politely) demand of the eBay rep that the Dispute be closed in your favour immediately because of the refusal to send a return shipping label. You can chat with other members about anything to do with buying on eBay. I'm not sure that I will be reimbursed and I'm not ready to pay 300 usdfrom my pocket. If you're not able to resolve things with the seller, you can ask us to help. So what now? The seller agreed to a return, butcan't buy a return shipping label (international shipping). If youre responsible for the return shipping costs, you can choose howto send the itemback to the seller. I started a return which the seller accepted but I got this message. If the buyer doesnt use the return shipping label, you are not charged for the cost of the label. Most people can do simple troubleshooting and I'm sorry it's proven to be too much for you. Check out these international shipping tips, Making your listings available internationally is easy and can help you grow your business. United Parcel Service of America, Inc. All rights reserved. Return Shipping Label, USPS Return Shipping Labels - Stamps.com When youre responsible for return shipping costs and you're using an eBay return label, we deduct the amount from your refund. View cart for details. and send return shipping labels from one interface. And yes, you are absolutely right: the seller ignored my message when I asked for a return shipping label! I got quotes from 4 different carriers and the cheapest I have found is $23.50 via USPS. I am a busy person so i forgot to check one last time if it was reset. If youre sending funds to cover the shipping cost, the buyer isrequired to fill out the customs forms. Pretty sure I'm getting the workaround here judging by how brusque their communication was (I would think that any professional company would give an apology or at the least a hello). That sounds like a scam to me. If you don't have one, you can order supplies online or buy one at The UPS Store . This is normally 3 full business days. (function(g,b,d,f){(function(a,c,d){if(a){var e=b.createElement("style");e.id=c;e.innerHTML=d;a.appendChild(e)}})(b.getElementsByTagName("head")[0],"at-body-style",d);setTimeout(function(){var a=b.getElementsByTagName("head")[0];if(a){var c=b.getElementById("at-body-style");c&&a.removeChild(c)}},f)})(window,document,"body {opacity: 0 !important}",4000); Product returns are a part of every business. These charges are based on rates eBay negotiated with the USPS and are typically less than what you would pay at the post office for the same item. Definitely let them know the seller wants the item sent to an address in England, if it was bought/shipped from China. Where they're incorrect is saying eBay can. 2. 03:37 PM If you want to return an item, or if there's a problem with your order, the first step is to let the seller know. Instead, reach out to eBay on Facebook here and explain that the seller has not sent funds for a return label. My questions: how long do I have to before my refund request is cancelled? For more information about refunds and refund amounts, go to Refunds and Exchanges. Return shipping labels normally do not have a mailing deadline. Returns Made Easy. 03-14-2018 Keep in mind that if you lose the Dispute for some reason, you can get a chargeback on the card.Maybe you should call your card and ask about their policy on returns. Copyright 1995-2023 eBay Inc. All Rights Reserved. In most situations, you can provide a return shipping label at a discount via your Reverb Orders page. "The seller can't send a return shipping label". Keep in mind, there are additional rules for. Youll need to ship the item back before the date stated in this email. Was it a Not As Described reason? Keep checking for this, if you do not see it on the 4th full business day, then look up eBay's phone number for your country and call them. Thanks,pjcdn2005. Select Create return label. As others have said, the seller will need to send you the money (usually through Paypal) for you to buy a label so you should first figure out what it will cost. He said he'd sent a message to the seller to send me the label, and if the seller still refuses after 3 days, a decision could be made in my favor. At that point it's most likely that eBay will just issue the refund, and the item will be yours to keep, donate, or dispose of as you see fit. "See return details" button in both messages Send the item back The seller is responsible for return shipping charges. Get $5 in free postage to use during your trial. Pretty sure I'm getting the workaround here judging by how brusque their communication was (I would think that any professional company would give an apology or at the least a hello). By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Usually I would be suggesting that after losing an eBay dispute, the unhappy customer should go to PP, but PP insists that the customer pay to return the item with tracking. Thanks! If they don't, return to the case on day 4 and ask Ebay to step in. Is there a time-limit by which the DVD must be back with the seller ? The seller pays for return shipping if they offer a free returns policy or if the item was damaged, faulty, or doesnt match the listing description. In damaged or not as described situations, if the item is being returned back, the seller is responsible for that return shipping cost. If so, you absolutely do not want to pay the return shipping yourself - I doubt the seller will voluntarily give that money back to you upon return. However, if an item arrives damaged, doesn't match the listing description, or if the buyer receives the wrong item, you'll generally need to accept the return. Copyright 1995-2021 eBay Inc. All Rights Reserved. Under Paypal they typically just do a partial refund; I have no clue how that would work on MP, or what happens if they do not send the money or a label. I was under the impression that according to eBay policy, the seller has to provide the label . Return Shipping - Amazon Customer Service Hopefully I won't have to do a chargeback. My problem now is that there is no option to get eBayinvolved. Return shipping for sellers | eBay Now I'm supposed to send items back. . I messaged the seller twice and they responded to the 2nd with "Labels are issued by eBay. You can choose whether to accept returns if a buyer changes their mind about a purchase. I'm returning an item - Seller can't give a shipping label. When you choose the shipping method for your return, return fees are calculated. If you return an item using a paid method, we'll deduct the cost of return shipping So I think the mechanics of return shipping will be a moot point. Simply print the label on normal paper and tape it to the package. In addition, if you're using Microsoft Internet Explorer, follow these steps to adjust your page caching: In the toolbar, select 'Tools'. What happens if the item is lost while it's being returned? Seller can't send a return shipping label and I can't open dispute. The easy-to-use software lets you enter mailing details, pay for USPS postage, and send return shipping labels from one interface. If I don't hear back from the seller (I asked them how to proceed and made it clear I need a return label) then what happens? I'm even thinking to open any kind of dispute on a second item in the package just to get the eBayattention. Since you are both in a transaction it is ok for you to give them your email address. If the just sent a partial refund from the original payment then the only have to refund the rest of that payment upon a return leaving the buyer still out return costs. Heres how to send an eBay shipping label from the View return details section: Return shipping labels dont include insurance. While we're unable to respond directly to your feedback, Today, the agent I spoke with promised that he would close the case in my favor, but then I immediately received an email stating I need to wait 3 days, until May 25. Car & Truck Safety & Security Accessories, Returns, items not received, and refunds for buyers, How to print an eBay return shipping label, If the seller is paying for return shipping, how to print an eBay return shipping label, Select the shipping carrier from the dropdown list. Confirm your return address on the label. Send the funds using the buyer's preferred method. I'd explained both times that the item was broken and they already said that they can't issue a return label themselves. The shipping will cost me 300 usd (UPS) because the rod is 1.5 m long. Seems like he can just lie and never pay me back the money it cost me to return it. Do you back your Paypal account with a credit card? I've received the damaged fishing rod from USand started the return process. To ensure there are no delays with your return, provide the necessary customs information to the buyer. Oh, Ship! If you used an Etsy Shipping Label, you'll generally be charged for the label a few days after you receive the package. Depending on the reason for return." I contacted moviemars again, as they now tell me that they will not pay for return shipping unless there was a problem at their warehouse, or a problem with an inaccurate listing. You can: If you dont have a printer, you can always: Almost done!