In the account information section, you have the option to change your password. I can't see the refund on my bank statement, Derby Dresses That Will Make You a Front Runner, How to Nail the Coastal Cowgirl Aesthetic, California Transparency in Supply Chains Act Statement. Claim it. My address is Kimberly Roberts 622 Collins Rd. If your delivery date has passed, please get in touch by going to the 'contact us' tab. For any failed orders, any funds taken are to clear back to the original payment method they were taken from and this is within 5 working days of the funds being taken initially. I dont need to wait when it says 4-7 days shipping. I'd be more than happy to help with getting this looked into further for you and so that I can, I have sent you a request via Trustpilot for your full name and the email address/social media handle used to originally contact our customer services team. Once the order has successfully been processed you will then be sent an order confirmation email. You can find fashionable clothing for man and woman. This email was sent August 19, 2022 12:06pm. blocking them. What a horrible first impression! It's always great to receive feedback like this and it is much appreciated.I hope you enjoy your order and have a lovely day - x, Ordered a coat that was black on the website although no description. Returns and Refunds FAST, TRACKABLE & COST EFFECTIVE using the returns portal. The refund will go back to the payment method you used when placing your order, once we've done our bit you'll get an email confirming its on its way. Qty: 1 Size: 10 Colour: Yellow Hi ThomasThank you for taking the time to leave this review. Companies can ask for reviews via automatic invitations. I hope you enjoy your order and have a wonderful day - x, I ordered a pair of what was supposed to be leather sandals in the Jan sales. This is so frustrating because I bought these clothes for a trip this weekend and do not have time to re order my clothes. Share your photos and videos with others to prove the truth of your words. Nastydress Reviews - 986 Reviews of Nastydress.com | Sitejabber This timeframe allows us to launch an investigation with the courier as a priority for you as to why your items were not delivered in the timeframe you chose. Take care X ----------------------------------------------------------------------------------------------------------Hi Allyce, I'm really sorry you've not received your order yet. When they re-ordered, they cancelled half my order without telling me and refused to pay the shipping cost to reorder. REALLY REALLY poor service. Once you have the dispatch email you can track it yourself via the link in the email or by using the track my order section at the top of this page. If you do not want to consent to this use, please do not contact us other than by email. I'm glad to hear that Ellie from our Customer Services Team was able to assist you. Hello Catherine,Thank you for taking the time to leave your review, we do apprecate your feedback. If you want to change your email address, you will just create a new account. I received them in a size 6. Really lovely quality, I absolutely love my new clothes.thank you Nasty Gal !! Please advise on escalation next steps and the details of the external body I can contact if we are not able to resolve internally. I bought the gold chainmail dress from Nastygal for my birthday party last night. When you message, please include the following information: Product name and code of the item ordered, Product name and code of the item received, Picture of the incorrect item and a description of the incorrect item received. 60% Off Sitewide Sale (Nasty Gal Coupons) . They put the blame on the client. I placed an order at the beginning of March and I didn't receive my order for 3 weeks. Heres maybe why: Enter your code into the Redeem Gift Voucher box at the checkout page. P.S. A card may be left to advise this to you, or to confirm that the parcel has been returned to the local depot. Please rest assured that we remain committed to the best possible service for our customers. Then they need more photos of me mailing the item in order for them to send the correct item I ordered. I don't even know how they still have a website, I guess because they steal people's money and keep the products. Make sure you keep proof of postage! Would give 5 stars but half my order didn't arrive. Faulty item but excellent customer service. Your order could be in a couple of places our warehouse, awaiting dispatch, with the courier on its way, or delivered. Have a lovely day, take care! Submit a complaint and get your issue resolved. If you contact us via the 'Contact Us' tab please have an image of the faulty item ready for when you receive a reply as you wont be able to attach the image on the form just yet. Wow. Still don't know where my parcel is or if it will ever come. NastyGal Reviews - 761 Reviews of Nastygal.com | Sitejabber I am outside of the returns policy, can I return? I realize this is a busy time of year but I am extremely underwhelmed with the service. Thank you, Hello Ari, Thank you for leaving a review. Clothing Store Nastygal Nastygal Reviews 9,766 Average 3.7 VERIFIED COMPANY nastygal.com Visit this website Most relevant MV MADELINE VODRAZKA 3 US Nov 28, 2022 My package was stolen/missing and I My package was stolen/missing and I reached out to the customer service team via Instagram. Customer service. So that we can get this fixed for you please go to our 'Contact Us' tab, to help us get this fixed for you ASAP. You will need your order number and email/last 4 digits of your phone number. I will need a few more details from you to get this looked into.Please could you reply to the message you will have received off Trustpilot requesting more information.We will require your order number and email address linked to your order.Take CareHamza, ABSOLUTELY SHOCKEDI ordered for the first time using this company on the 9th Jan. automatically applied at checkout when selecting the next day or standard delivery options, this Is this your brand on Milled? For some areas, you can reschedule your delivery online here. Cant use your discount code? Dont waste your time. What a disaster of a company. Unfortunately this means we will be unable to make any changes as its already being processed at the warehouse (literally within seconds). Some of our items do come back in stock, so keep checking back! I contacted Customer Service and was advised to wait until January 14 and was also told that they would investigate with the courier. Please try again later. Hi AlyThank you for taking the time to leave this review, I'm sorry to hear you are having trouble tracking your order. The dress I paid $58 for literally started ripping at the seams. Items must be unworn and unwashed with the original labels attached. The order number was GUK106037296 and the missing items are: There is no address or phone number and Nasty Gal customer service number +1 805 301 7002 Nasty Gal phone number +1 805 301 7002 the only way to connect with them is via their customer service email. This does not affect your statutory rights. It was the first time I had came across this company, i ordered last night 6 items and after reading reviews I was worried that it wouldnt show up. Emma, Desired outcome: View in Dark Mode. You can wait for your package to come back to us and we'll give you a full refund. Just visit the Nasty Gal website and place your order. They said this couldn't be done either. I appreciate the items are needed for an event and the best thing to do would be to keep an eye on the tracking link for your order and if there are no further updates by the 4th of March, please contact our customer services team again and we'll be able to help with getting this resolved for you. We also ensure all reviews are published without moderation. I was told by FedEx that the company ships via SmartPost which engages both FedEx and regular USPS and neither of them can track anything. Log in to the returns portal. I am sorry to hear your order is not yet with you, however I will be happy to help with this.I can see a date has been provided by our customer service team. I don't know what to do to get my refund from NastyGal. Email sent: Aug 19, 2022 12:06pm. 2 weeks later return not updated on system. Hi Leu-Anne, I'm really sorry you've received an incorrect item especially as it was for your daughters event but I'd be more than happy to help look into this further for you. The first thing to check is have you had your dispatch email? You can now pay for your Nasty Gal orders with Apple Pay using a Visa, Mastercard, or American Express Card on all devices which support Apple Pay*. You have also been charged 2 for the returns fee. The price is very affordable! Take care x, Jayne helped me so quickly with my query! I replied saying I didn't think I would be able to, so Emily (customer service) sent out a new replacement item with next day delivery. Liked the products but the returns process is crazy. If it's after 9pm on that date then its late. No reason as to why I'm still waiting for 50 when they received the boots so long ago! I have a very similar issue. My order was send and received in the time frame specified and the item was as pictured on the website. For your security, we cant change your email address. Meet the new Nasty Gal app. With not having received any confirmation of the order and of course no items through in the post, this would mean the order has failed to process. I am aware there was a storm and that delayed delivery to Ireland. Overall the Customer service was horrible and they sent me around in circles putting me in touch with different reps each time. If you choose to email, please have an image of the incorrect item ready for when you receive a reply, as you wont be able to attach the image on the form just yet. I was dancing and I certainly wasn't jumping around and going crazy! Was sent brown coat? We need to allow this timescale for the courier to investigate this. Nastygal Reviews | Read Customer Service Reviews of nastygal.com If your USPS tracking is showing that there has been an unsuccessful delivery attempt then you will need to either reschedule your delivery, or arrange to collect your parcel from your local USPS post office. I would love to assist you further with the issue, so I have sent through a request via Trustpilot, for you provide myself with further information so I can contact you directly and ensure that a resolution is made.ThanksSamantha, Horrendous. 41.30 Hi Ivonne, Thank you for taking the time to leave us a review and bringing this to our attention. I am really happy to hear that Laura has been able to assist you with the issue with the sizing of your blazer. I have taken a look on your order and I can see as you have stated previously you have already spoken to our customer service team regards to this. Coupon Code. Retailer website will open in a new tab. The company specializes in the provision of fashion styles for young women. May 2, 2023. Your negligence led to my items missing in the first place and your inability to reply to my contact attempts is what has led me to go to the lengths of even posting this review. Dont bother ordering from them. Thank you, HI Naomi, Thank you for your review. Reply from Nastygal. These things happen but so glad I got it sorted so quickly! Have a lovely day x, I needed some assistance processing some returns, and Karen E. made sure to resolve my issues in less than 5 minutes. If the carrier was unable to deliver to your address, try using an alternative delivery address! Download the app for an exclusive extra 20% OFF*. Customer service is not helpful at all. They said that the only thing I can do is wait for the item to arrive and return it back, paying another $4 return shipping fee. I spoke to Shay and they were so helpful and I was able to get a refund. Once you have processed and paid for your return in the portal you're ready to post it off! Don't worry, just package your items in something non see-through, sealable & waterproof. Please double check the shipping option you selected, cut off times for ordering and the date which we said it will be shipped by. Have been waiting over two weeks for an order with zero updates on where it is or when/if I will receive it. If you return via the portal, it can take up to 3 days for your return to arrive to us and, up to 7 days for your refund to show in your account depending on your bank's processing time. Your package might be coming in more than one shipment. I am sorry to hear your item arrived incorrectly, however I will be happy to help with this.Please could you be so kind as to return the incorrect item back to us through the free portal. The refund will go back to the payment method you used when placing your order, once we've done our bit you'll get an email confirming its on its way. Made an order at the end of January. Anyone can write a Trustpilot review. Code. CROOKS. You can then contact them to arrange collection or to schedule a new delivery date. I don't have the original packaging, can I return? It took over three weeks to arrive. * One or more of these files was not uploaded due to an invalid file type. For us to be able to investigate a missing item on an order, we do need to be made aware of this within 14 days of the parcel that is showing to contain the item being delivered.Thanks - x------------------Hi Dani, thank you for taking time to leave a review and I'm so sorry to hear that you haven't received your order just yet, I can assure you this is not the way things usually go here. #1 Jefferson, Wi. We will be more than happy to look into this for you and so we can do this, please can you reach out to our customer service team using one of our available contact avenues here:https://www.nastygal.com/page/faq.html#contact-usWe aim to respond to all queries within 24 hours and will be happy to help with this.Thanks - Dean. If its not there, try looking back to the date when you bought the items some banks now highlight the refund credit against the initial debit date (or up to 7 days after this date depending on your banks processing time). Can I return more than one order in the same parcel? 20% OFF Nasty Gal Promo Codes & Coupons April 2023 I believe I am entitled to a full refund including shipping. I have no choice if not resolved but to file a dispute with my bank. I received an incorrect item, what do I do? The quality of the products compared to these low-prices is excellent. Contact Nasty Gal | Fastest, No Wait Time Have a great day and take care, x. I ordered a few things a little over a week ago, and I've been wondering if my package is going to come in any time soon. We also accept PayPal, Apple Pay (iOS only), Afterpay, Klarna and Quadpay (not available on app), Giftcards and prepaid debit cards. My entire backside was almost exposed. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Tried contacting them multiple times about the missing order and haven't received a reply.Update following reply from Nastygal:If you were aware of my attempts to contact you through your email and website page, it would come to your attention that my FIRST attempt to contact you was within 14 days of the parcel being delivered. It might not be NastyGal fault but FedEx says I have to file a claim through NastyGal which I don't know how to do! They messed up my address and didn't contact me, which is why I didn't receive my order. You will need your order number and email/last 4 digits of your phone number. Only the company that shipped you this package can file a claim on it, and the claim cannot be submitted online.". I've had a look at the order and can see this was placed in December. For shopping wherever, whenever. Nastygal Reviews | Read Customer Service Reviews of nastygal.com | 3 of 457 Would you like to add a photos or videos? I cannot fault the speed of the customer service team in responding to my queries and when they couldn't do one thing, they offered a suitable alternative. To experience the full world of SFRA, please enable these or check whether another program is Code. Buy From Nasty Gal's USA Online Store - International Shipping Do not shop here. Order was 19.29Returned item advised 2 be deducted for postageThen after weeks waiting for refund gets an email advising of my refund of 13.20How does that work.. so you get charged for the whole postage costs! A person emailed me and said they had changed my address and I should get my order within the next day. It's fantastic to hear you found our service to be excellent, and you like your new clothes. 20%. I was told yesterday it was dispatched but fast way have not received it I'm wondering is it missing? 4. For the delay in receiving your order, I can see our customer services team have given you a free express shipping code for your next order with us and a refund has been issued for your shipping fee where by no later than the 16th of February, this would have cleared back into your original payment method account. Derby Dresses That Will Make You a Front Runner, How to Nail the Coastal Cowgirl Aesthetic, California Transparency in Supply Chains Act Statement, - The code expired (we have limited-time offers). I ordered a USA size 10 boots and received a size USA size 8 instead. The original Nasty Gal founded by the self-proclaimed "girl boss" Sophia Amoruso started as a one-woman vintage-clothing seller on eBay and later expanded into an online retailer that sold. Just click, If you need to return more than one order, please keep your orders separate, as returning more than one order in a parcel may delay your refund. If you've waited more than 14 days with no email from us then please get in touch by going to the 'Contact Us' tab on this page. 70% off + Extra 10% off Nasty Gal Promo Codes. x. I had an issue with my return and Nikki S. was a great help! This company is horrible. Refunds are sneaky things and can show up in a couple of places: 1. Nastygal Reviews | Read Customer Service Reviews of nastygal.com | 9 of 457 I have paid almost $450 for my items and am missing like 5 pieces. Nasty Gal: Reviews, Complaints, Customer Claims | ComplaintsBoard What are you thoughts on Nasty Gal clothing brand? As I can see your tracking link hasnt updated for some time now. You neednt worry though; every style has been converted accordingly to match the sizing in your country. I purchased a pair of boots next day delivery on the 3rd of December at 9.10am well before cut off for next day delivery anyway they failed to deliver and said they had issues with getting orders out yet still advertising next day delivery so they were capable of sending a replacement out but did not and refused to refund.