If you booked flights independently with an airline or travel partner, youll need to contact them directly to inquire about a refund or contact your travel insurance provider. Cancelled cruise on March 8 for March 14 sailing. If you booked air through Flights by Celebrity with a refundable air option, Celebrity will handle changing your arrangements. Enjoy 75%off your second guests cruise fare and save up to an additional $1,600 perstateroom. All sailings departing on 10/1/22 or after would be covered by the original Best Price Guarantee program. Norwegian's Future Cruise Credit (FCC) is credit that you can use for your next Norwegian cruise. Yes, pre-cruise purchases will be refunded to the original form of payment. Guests who cancel due to being diagnosed with coronavirus (COVID-19) after having purchased CruiseCare would be eligible for reimbursement under the plan. All Rights Reserved. Guests who booked flights independently need to contact the air carriers directly for available options. Any remaining funds on the FCC will continue to be available until the FCC expires or the balance is zero, whichever occurs first. Call us at 800-211-2039 if you need help finding the perfect cruise. Is it perhaps just 'some' FCC that are transferable and some not? phoenix_dream, June 2, 2022 in Celebrity Cruises. Hopefully it can be worked out. Guests with nonrefundable flights booked through Flights by Celebrity will automatically receive a refund. See what a point or mile is worth with our appraisals of a loyalty programs currency, based on redemption values. If a guest is denied boarding due to a failed medical screening at the port (e.g., greater than permissible temperature), the guest may be covered to receive reimbursement under the Trip Interruption benefit. A recent enhancement now allows multiple FCCs to be applied per guest within the same reservation. Refer to the FAQ#1 above for full list of sailings cancelled by Celebrity. Who can I contact about this? The credit will be applied to the balance due within 48 hours. In some instances, your travel agent can even hold your reservation while waiting for the cruise line to apply your FCC. As Norwegian Cruise Line says it is unable to issue partial refunds, all guests who complete an online submission request must agree that they are authorized to . Find the right card for you. Please call our Customer Engagement Center at 1- 800-760-0654 and choose option 3. Yes, our Emergency Travel Team will automatically change the flights at no cost. X\98I7'&_umi`6X $"IFY 3F RDHnA$ y RDJG8 V8BL wh endstream endobj startxref 0 %%EOF 125 0 obj <>stream hb```U@(UOLF _+c:RLnmQ/s_?#O{v@hARPLId2Q.Xl_4?;'x&X0,fb||}oyMJ;1px rF9P .Sqhu(:@ *R endstream endobj 50 0 obj <> endobj 51 0 obj <>/ExtGState<>/Font<>/ProcSet[/PDF/Text/ImageC]/XObject<>>>/Rotate 0/Type/Page>> endobj 52 0 obj <>stream In addition, the below regions have additional sailings suspended: ALL SAILINGS MARCH 12, 2020 JUNE 30, 2021*, *Excluding newly deployed sailings on Apex 6/19/21 and 6/26/21, Millennium 6/5/21 6/26/21,Edge 6/26/21, SOLSTICE: 9/26/21 12/19/21, 1/2/22 4/24/22, 2020/21 WINTER SEASON (SOLSTICE & ECLIPSE), ECLIPSE: 9/19/21 & 9/29/21,10/18/21 4/17/22, EQUINOX 5/2/21, 5/14/21, 5/29/21, 6/12/21, 6/26/21, 7/10/217/4/21, 7/11/21, 7/18/21, REFLECTION 7/11/21 7/30/21, 4/16/22 & 4/23/22 (Dry Dock), 8/11/21 10/10/21, ORIGINAL APEX 6/5/21 10/9/21 *Select sail dates will be used again for new sailings, ORIGINAL SILHOUETTE - 6/12/21 8/26/21, 9/4/21 & 9/18/21, INFINITY 7/4/21 7/26/21, 8/2/21 11/21/21, 4/15/22 11/18/22, XPLORATION 7/3/2021 9/11/2021,10/16/2021 12/25/2021, ORIGINAL INFINITY 12/1/21 and NEW 4/2/22, 11/28/22. Has anyone had success getting their FCC transferred to someone else? Most cruise lines typically have issued FCCs within a couple of weeks after the cancellation has been announced, but other cruise lines can take weeks or months to process them. Limited Time Offer: Earn 125,000 Bonus Marriott Bonvoy Points after you use your new Card to make $5,000 in purchases within the first 3 months of Card Membership. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos. These new processes and protocols are in the final stages of development, and once finalized, will be shared with guests and travel advisers. Your Future Cruise Credit may be used across multiple sailings if there is a remaining balance after its initial use. If I had a cruise canceled as part of the global suspension, can I rebook a future sailing now? Celebrity has extended the expiration date of previously issued FCCs issued as compensation from a suspended sailing or participation in the Cruise With Confidence program. Who will receive notification once a Future Cruise Credit is issued? For example, on Celebrity as part of their 'Cruise with Confidence' program, the line is offering to protect the . Share . If you request a refund, your 125% FCC will be deactivated. GameStop Moderna Pfizer Johnson & Johnson AstraZeneca Walgreens Best Buy Novavax SpaceX Tesla. Then the going rate in other certificates is about 1/2 value. These health and safety measures will mitigate the risk of exposure but cannot eliminate it entirely. This means that, if you cancel prior to the final payment due date, we will refund any payments we received toward the cruise fare except for any non-refundable deposits. Your travel advisor will be able to assist with the exact extras that your FCCs will cover. Are Cruise with Confidence Future Cruise Credits applicable to existing bookings? Guests with a higher risk of severe illness may wish to consult with their doctor prior to booking or sailing with us. In many instances, both. Canceled Sailings Due to Suspension of Global Operations, Book it List Event 75% off 2nd Guest + Savings, INFINITY 11.16.20, EXCLUDING AUSTRALIA/NZ. Finally, the free night award certificate with a redemption level of 35,000 points or less can get you hundreds of dollars in potential value each year. The issue's been escalated to supervisors at both the agency and Celebrity. He is unable to use it. Yes, we will allow a one-time transfer of a Cruise With Confidence FCC to be used for a 2021 sailing. Celebrity Cruises | Future Cruise Credit - CruisesOnly Yes, we will allow a one-time transfer of an FCC from any Celebrity Cruises sailing cancelled due to global suspension or under the Cruise With Confidence program. Please view our advertising policy page for more information. On 6/2/2022 at 1:50 PM, PTC DAWG said: Yes you have to call, they will give directions on transferring..you will need a letter or email from the original FCC holder stating they want to transfer to you..we just did it with 6 $250 FCC's from family members to the Wife and I..it takes patience and a few calls. When booking your cruise online, this is the page where youll enter the information from your Future Cruise Credit (FCC). This varies by cruise line. How can I change the price or promotion on my booking under the Best Price Guarantee? Where does Celebritys original Best Price Guarantee apply? He said that I am to make the booking and then he calls Celebrity and applies the FCC to my booking number. Partial value transfers or transfers of remaining FCC balance are . We are having loads of problems getting a refund for a 2021 Celebrity cancelled cruise because our not-to-be-named online travel agent erroneously asked for FCC rather than a refund. When booking, youll enter the Certificate Code for each guest on the Guest Information page. These FCCs may be used to satisfy any remaining balance due for the cruise fare on an existing booking. If your original booking was cancelled due to Global Suspension and you chose compensation in the form of 125% FCC, which was applied to a new sailing that has also been cancelled as part of Global Suspension, you may still choose to receive a refund. Any promotional onboard credits will be forfeited. The FCC holder has to call then they issued a new FCC to the recipient. Instead of getting the amount refunded to your credit card, you may be issued a certificate you can use towards your next Royal Caribbean sailing. Announcing Our 2023 Cruisers' Choice Award Winners! PDF Top Tips & Insights to Assist With Future Cruise Credits Instead of getting the amount refunded to your credit card, you may be issued a certificate you can use towards your next Celebrity sailing. Go to site, Already booked? But they also issue future cruise credits when they cancel sailings for other reasons, such as delays with a new ship's inaugural sailing. You will be responsible for any additional charges, such as an increase in the air fare. Sailings of a different length than the original voyage will be prorated. . If I book a future sailing (such as for 2021 or 2022) that is eligible for CWC, and I then decide to cancel 48 hours or more prior to departure and receive a CWC FCC what will be the expiration date of the FCC? You may want to ensure that your friend received the correct information, as I don't recall anyone posting that they have used an FCC in the manner you describe. In broad terms, a future cruise credit is just what the name implies a voucher good for a future cruise. These FCCs can be applied to satisfy any remaining balance due for the cruise fare on an existing booking. For more cruise guides, tips and news, sign up for TPGs cruise newsletter. Choose from a wide variety of Caribbean sailings aboard our award-winning fleet, including our revolutionary Edge Series ships. It is best to consult with your travel agent regarding the cruise line policies regarding transferring FCCs. Go to site, Already booked? There are some exceptions to this rule that allow you to apply your FCC to an existing reservation. Rita Stolze, Royal Caribbean Associate Vice President of Trade Support & Service, clarified that Royal Caribbean has changed the rule on giving someone else their FCC. Instead of getting the amount refunded to your credit card, you may be issued a certificate you can use towards your next Celebrity sailing. All FCCs (new and existing) must be used on a sailing that departs on or before 12/31/2022 or within one year from the original sailing date, whichever is later. You will be able to leave a comment after signing in, Copyright 19952023 The Independent Traveler, Inc. If you have any additional Casino Certificate questions, please submit them to bluechipclub@celebrity.com. If our best price guarantee results in a decrease in the guests cruise fare before the Final Payment due date, the difference will be provided in a rate adjustment. If you choose to cancel, the carrier should allow you the use of the ticket within 12 months of the ticket issue date. Call us at 800-288-6006 if you need help finding the perfect cruise. Photo Credit: Solarisys / Shutterstock.com Both FCCs and onboard credits can be combined with. When COVID-19 caused the cruise industry to curtail sailings, the cruise lines promised already-booked passengers more in credit (usually 125%) than what the cruisers originally paid for . Related: Are drinks packages worth the price? 19952023, The Independent Traveler, Inc. Special Event: Q&A with Rudi Schreiner, President, Co-Founder & Co-Owner - AmaWaterways River Cruises, Q&A with Avoya Travel: Learn How to Turn Your Passion into Success by Becoming an Independent Travel Advisor. Impacted guests on eligible sailings may choose to Lift & Shift their booking within the guidelines provided before their respective deadline. Click here to reload the page in order to enable certain features. The terms of the FCC offered to a contracted group may not be the same. Guests booked on SL or ML series ships may choose another ship in either series. Refunds will be processed to the original form of payment. Get our most popular amenitiesdrinks, Wi-Fi, and tipsprepackaged when you book All Included and save up to 45%. ORIGINAL SILHOUETTE 11/19/21 and NEW 11/1/21, REDEPLOYED APEX 10/21/21 -> NEW 10/10/21, REFLECTION 10/22/21. Celebrity's Future Cruise Credit (FCC) is credit that you can use for your next Celebrity cruise. If they can't get the refund they are due, will we be able to transfer the FCC to us for our use and we can give them the related $$? Guests who would like to reschedule their sailing for another date must do so at prevailing rates. Start with these stories: The credit card offers that appear on the website are from credit card companies from which ThePointsGuy.com receives compensation. I know Celebrity has removed sail by dates for FCC but they really can't be cruising for quite some time so don't want to have FCC hanging out there, especially since they requested a refund and there is quite a bit of $$ involved as you can imagine. The value of the original FCC you used toward your cruise fare on the cancelled cruise will be reflected in your new FCC, but at 100% of its original unused value. Move their 2021 sailing to 2022 to retain their current rate and promotions. Just received the FCC and we each received one. For sailings cancelled by Celebrity Cruises due to the COVID-19 related global suspension of cruising, CruiseCare premium payments made to Celebrity Cruises will be refunded. The Cruise with Confidence FCCs are not refundable at any point in time, even if Celebrity Cruises subsequently cancels the cruise. When does myGlobal Suspension or Cruise With Confidence FCC expire? Powered by Invision Community. You can use the second FCC on another booking. Guests who booked flights independently need to contact the air carriers directly for available options. It is best to consult with your travel agent regarding the cruise line policies regarding transferring FCCs. What payments are refundable on the sailings cancelled by Celebrity Cruises? Celebrity told him that he could transfer it to someone else but had to do it by a certain date. The only Relaxed Luxury resorts at sea, where you can wake up in a new place every day. If I had a Future Cruise Credit (FCC) that I applied to a sailing Celebrity Cruises canceled, what terms apply when I book my new cruise? *Excluding any previously suspended sailings on these dates. Several cruise lines will allow the balance of an FCC to be used on another sailing, but it is best to consult with a reputable travel agency to make sure you are maximizing the value. Visiting from {country-flag} {country-name}? The refund will typically appear on your credit card statement in the next billing cycle. If the Friend's reservation with an applied OBC is cancelled, the OBC will not be reissued. If you choose to cancel without opting for a Cruise with Confidence FCC, the Celebrity Passages onboard credit will be forfeited. I did the booking under the "Cruise with Confidence" plan. Beware of Celebrity's Non Refundable Deposits - Celebrity Cruises SAILINGS TO AUSTRALIA/NEW ZEALAND NOVEMBER 1 - DECEMBER 31, 2020, SAILINGS TO DENMARK AUGUST 1 SEPTEMBER 30, 2020. No. May I transfer my FCC to another guest? April 11, 2020 to June 30, 2021 sailings (with the exception of any previous canceled sailings), and any additional sailings canceled by Celebrity Cruises: Refundable flights booked through Flights by Celebrity will be refunded automatically. Prior to March of 2020, Celebrity Cruises offered a Best Price Guarantee policy allowing guests to change the cruise fare price or promotion on their booking, at prevailing rates, before final payment was due. Is it perhaps just 'some' FCC that are transferable and some not? Terms and Conditions Apply. I thought I would receive just one FCC for the total amount I paid, not divided by 3. Plus, an additional $50 onboard credit as our SpringBonus.*. HAL future cruise credit is only valid on cruises sailing through 2022 . Powered by Invision Community. 222222222222. Here is my experience with transferring two FCCs in the past year. It has a monetary amount associated with it, which can be used towards a new cruise booking. Future cruise credits cant always be applied to the full cost of a future cruise. If so, youre not alone. If your original booking was cancelled due to participation in the Cruise With Confidence program, and you chose compensation in the form of 100% FCC, which was applied to a new sailing that has been cancelled as part of Global Suspension, you may not choose to receive a refund. Retrieve the reservation for which you want to apply the cruise credit. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos. Norwegian Cruise Line | FCC | How to Redeem Future Cruise Credits Alternatively, if the new cruise fare is lower than the value of the FCC, the remaining funds will continue to be available on the initial FCC until the FCC expires or the balance is zero, whichever occurs first. Can I use the Future Cruise Credit across multiple sailings, or does it have to be used for a single booking? Booking a Future Cruise Lift & Shift an existing Celebrity Eclipse March/April 2022 Coastal sailing to a Celebrity Millennium Coastal or Mexican Riviera sailing departing in September or October, 2022. But, if we are not successful in getting the refund I was wondering if we can get the FCC transferred? Sign in or create an account. FCC may be transferred to another guest in an Individual or non-contracted Group booking. Future Cruise Credit: 12 Vital Things to Know - Cruise Mummy This FCC is non-transferable and expires 12-months from the issue date. Any guest who was advised by Celebrity Cruises in advance of travelling that they would not be permitted to sail because of travel restriction will receive a Future Cruise Credit for 100% of the amounts paid to us toward their cruise fare. For Cruise with Confidence and Remaining Balance FCCs, the process typically takes no more than 2-weeks from the date of . How can CruiseCare help with regard to coronavirus (COVID-19)? Your travel agent can also submit the request for you online by accessing the request form for travel agencies on www.Cruisingpower.com/ Brand Programs and News/ Cruise With Confidence. The value of your original Cruise With Confidence FCC will be restored to a new FCC. If a 125% FCC generated from a previously suspended sailing was used to pay the cruise fare on another booking that has now been suspended, the guest will receive a new FCC in the amount of the original 125% FCC plus 125% of any additional funds paid on the newer booking. Currently, cruise lines are giving between 100% and 200% of the booking value as credit. After applying the FCC to the full cost of your cruise, some cruise lines will take the remaining balance and use it toward prepaid gratuities on your reservation. My clients are uncertain about confirming the booking. THESE SAILINGS ARE NOT ELIGIBLE FOR FCC OPTION. Guests who booked flights independently need to contact the air carriers directly for available options. Yes you have to call, they will give directions on transferring..you will need a letter or email from the original FCC holder stating they want to transfer to you..we just did it with 6 $250 FCCs from family members to the Wife and I..it takes patience and a few calls. Multiple FCCs may be applied per guest within the same reservation. I booked a cruise on board that has now been cancelled by Celebrity. Existing bookings and new bookings made May 6, 2020 through March 31, 2022, with departure dates through September 30, 2022 are eligible for the Best Price Guarantee. Your travel advisor knows best. No, once you know you're about to get a future cruise credit for a canceled cruise, you can go ahead and reserve your next cruise immediately. Any remaining funds on the FCC will continue to be available until you have used the entire value of the FCC or it expires, whichever occurs first. If I book a future sailing (such as for 2021 or 2022) that is eligible for CWC, and I then decide to cancel 48 hours or more prior to departure and receive a CWC FCC - what will be the expiration date of the FCC? Why is it suggested to add CruiseCare at the time of booking? Norwegian's Future Cruise Credit (FCC) is credit that you can use for your next Norwegian cruise. Some transgender Missourians and health care providers sued to overthrow the rule, and a St. Louis judge pushed back its effective date from last Thursday to Monday at 5 p.m. as she weighs whether . If you cancel, it's 75% of booking deposit less the $100 per guest. View the terms and conditions for all offers and incentives available from The Celebrity Commitment. How can I start the process for a full refund? We may receive compensation when you click on links to those products. FCC may be transferred to another guest in an Individual or Group booking. Best card for premium perks while traveling, Capital One Venture X Rewards Credit Card, The Business Platinum Card from American Express, Marriott Bonvoy Business American Express Card, Southwest unveils stunning new Hawaii-themed aircraft, How to redeem Chase Ultimate Rewards points for maximum value, IHG Rewards Premier Business card review: The annual fee is justified. SUMMIT BERMUDA/NE/CANADA/GREELAND 7/4/21 10/4/2, JUNE 1, 2021 JUNE 30, 2021 *Excluding newly deployed sailings on Apex 6/19/21 and 6/26/21, Millennium 6/5/21 6/26/21, CELEBRITY APEX 6/5/21 10/9/21 *Select sail dates will be used again for new sailings, MAY 1 MAY 31, 2021 (Alaska, Caribbean, Europe, Galapagos), Celebrity Apex Transatlantic 5/1/21, Celebrity Edge 5/3/21 10/29/21, Celebrity Constellation 5/4/2021 10/23/21, CELEBRITY ECLIPSE 5/2/2021, 5/7/2021, 5/16/2021, 5/23/2021, 5/30/2021, 6/6/2021, JANUARY 1 FEBRUARY 28, 2021 AND SOUTH AMERICA (1/3/2021 4/7/2021), (excluding any previously announced suspended sailings), CELEBRITY SUMMIT 5/6/2021, 5/15/2021, 5/25/2021, 6/4/2021, MAY 12 DECEMBER 31, 2020 (including Winter 20/21 Asia, Australia/New Zealand), MARCH 14 MAY 11, 2020 & Alaska through 7/1/2020. Celebrity's Future Cruise Credit (FCC) is credit that you can use for your next Celebrity cruise. In addition to canceled NRDB, $100 per person service fee also applies to changes to NRDB ship or sail date. Share . By The original cruise fare price and promotion will be protected when selecting an alternative sailing to the same destination, itinerary type and stateroom category within 4 weeks of the original sailing date. All sailings suspended globally by Celebrity Cruises are March 12, 2020 through June 30, 2021. Celebrity Cruises has contacted their customers advising them of a change to future cruise credits (FCC) by removing the limitations on dates where a future credit can be used which will now be indefinite.. At the same time, the cruise line is killing the 25% Bonus they offered to customers when choosing the FCC over an outright cash refund though customers can use the existing bonus credits . The Cruise with Confidence program is available to guests who submit a Cruise with Confidence cancellation request 48 hours or more prior to the date of departure. Enter the code for each applicable guest, making sure each guest's name exactly match the full name on the voucher.
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