Update: I've spoken to an excellent tech support person called "Samantha", who was completely brilliant and solved all my problems. The factory reset keeping recordings worked! Until I saw this thread, I was blaming that for this symptom. To help this run smoothly, make sure: Your box is plugged into the mains and the power switch on the back is switched on. A white powerlight should appear on thefront panel, Touch the button on the front of the box once(far left hand side of thefront panel), then immediately press the VOL - button (Left dot on the circle panel on the front of the box) for 5 seconds until you see the Enter Maintenance Mode Y/N (Y:POWER) prompt, Press the button on the front of the box, Choose your preferred option (see list of available resets at the top of the page) and follow the on screen instructions, Press and hold the down navigationtouch button on the front of the box for 5 seconds, until you see Enter Maintenance Mode Y/N (Y:POWER)prompt, Press the button on the front of the box. Worked fine until last night. If you do not press the power button within 5 seconds the box will boot up normally, Turn the power on using the switch found on the back of yourbox, Press the button on the front of the box, Very quickly press and hold both the channel +/- buttons together for 10-15 seconds, After displaying the start screen, the box should enter maintenance mode, Press and hold the down button on the top of the box, Turn the power on using the switch found on the back of yourbox. 01:40 PM. Hi John. 17h21, Thanks, I've tried the maintenance mode a couple of times but just get a blank screen after selecting 'yes'. 14-12-2020 The third one might be fine. Hi, my youview box is stuck on the loading page. All rights reserved. However, this time, that remedy does not seem to work. 16h55. I have had a retail Youview box almost two years now and have had very little problems with it. Factory reset, delete recordings. T1000 boxes have a reputation for premature hardware failure. If you're able to, make a note of all your preferred settings and scheduled recordingsas you will lose them once you've completed a Maintenance Mode reset. Glad our loyalty colleagues were able to help. YouView TV Ltd 2023. I've arranged for a replacement box to be sent and returns packaging to return your existing box. Not sure what box model you have? mode 4 (interenet reset keeping recordings) are the ones to consider. With regards to the non loading, this is normally a sign of a catastrophic failure. 9h11. It is described at . We need to access Maintenance Mode from the start up screen. My box has a repeat problem. Have you upgraded recently ? . It is a bt youview box. 04-04-2020 YouView+ UHD box stuck loading and needs full factory reset. If your YouView Box is frozen or won't boot choose the "Internet/USB Recovery, delete recordings . We have manydifferent YouView boxes, because they are all slightly different, we have different instructions for them. on I always managed to solve it by pulling the mains plug out (not just switching it off), leaving it for a couple of minutes and then trying again. Select Software Information. I'm happy the new box is working well. If you look on the public YouView forum, there may be posts there showing you how to do it. 05-07-2022 Luckily I managed to watch other recordings on catchup. Check here: https://community.bt.com/t5/notes/privatenotespage, on So there was probably a bit more wrong there - the lost remote recordings I can understand - though the app should have been warning you of these - if the router connection was lost. Try this step to get it started: To restart your box, press and hold the button on the top or front of your box for 8 seconds, then let go. Thankfully most of the programmes were also recorded on my freeview play box. Every time I turn it on it just says "Please wait" or "Nearly ready" and nothing happens. I've tried unplugging it, switching it off at the back and leaving it and all the options on maintenance mode are failing. YouView box not booting. Thanks for posting back with what seems a positive result. 22h03, Please please help M ty box is showing Loading constantly on and can I reset to get a picture I have sound but because its covid Im out of ideas, on Even then, it was reliable most of the time and the guy I gave it to has voiced no complaints. Don't know how to do maintenance reset, but we can't get to the menu on screen anyway because it gets stuck at the loading stage zulu17 Member, Super User Posts: 1,171 20 January 2020, 12:00PM Just a brief update and what I plan to do, I tried another factory reset, keep recordings but this time used the option to download software from the internet. Thanks. 14-12-2020 Solved: Youview box stuck on loading screen - BT Community We need to access Maintenance Mode from the start up screen The aerial cable is securely connected to the Aerial In/Antenna In port. p.s. I pressed the power button to select yes but instead of loading the maintenance page the screen goes blank and stays like that. My router packed up and when I tried to go to settings to connect the new router, I could not get into settings. Hello. I really don't want to do the 'lose recordings' option as I have loads on there I would like to watch. Take a look atHow to return and recycle your BT Broadband Hub and BT TV box for free. there is an excellent article that has withstood the passage of time by Keith at, Announcements, Guides & Community Updates, https://www.bt.com/help/tv/fix-a-problem/tv-boxes/how-do-i-reset-my-bt-tv-box-. Got a humux youview box thats been fine for over a year but today the settings screen does nothing but sit with 'loading'. Me too, on my DTR1010. Thats not meant to happen. 14-12-2020 Any suggestions/information gratefully received. I take it you arent on a YouView contract with Plusnet, or you would have their box? You'll now see a warning screen. Post back and let me know. If youre using Powerline adapters, make sure these are connected also. Read our cookie policy. Whilst the replies so far seem to indicate something to do with internet connectivity i'm not fully convinced. All rights reserved. Help please - it's lockdown & I can't access TV either as I only have a Freeview remote. 11:35 AM, on on 17h06. Give it a couple minutes to get itself ready and then it should load as usual. 8h40, Hi@SiGreenwood welcome to the forum and thanks for posting. Ive reset my router, turned the you view box off and back on again, checked all the cables (internet is definitely working, as all other devices are online), I then tried to access the maintenance page by holding down the arrow key until a message popped up on the screen. You view box stuck on loading page. Unplug and reconnect power to yourbox. Remember all of your recordings and personal data will be deleted. Which youview box model is it ? You can print a freepost label to eturn the box if you wish. Whether I have a hardware issue or an internet glitch caused the problem I dont know but its working again for now! It is strange because the catch up players work fine. This can be causes by it being knocked while it was turned on. Many thanks. 22h00, on I have a BT youview box (Humax T2100) which has suddenly stopped working after a power cut at my home, it is permenantly stuck on the Youview loading screen and cannot be reset, it fails everytime i try to do this with a message "sorry, selected option failed". Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Yes everything seems to be working correctly. 01-05-2019 I will also have had a BT Youview box from BT just under 6 months now. 23-04-2019 This first happened about a week ago. Properly gutted I cant get to my recordings, they did appear after a very long wait earlier but then it just sat there :-(. It's possible that a surge during the power cut has caused a hard drive failure or some important data has been corrupted. I suspect the problem is most likely to be caused by an automatic firmware update that happened to be in progress when you switched on. Registered in England. Release both buttons a few seconds after the BT logo appears on the TV screen. This will mean viewers will no longer have to tune away from BBC One HD on channel 101 to their version BBC One on channel 1 on YouView in order to watch their local news and programming.Viewers may need to retune on this day to avoid seeing YVM302 errors. 01-05-2019 By continuing to browse, you are agreeing to our use of cookies. The YV persistently tells me it can't connect to the internet.This morning though, after a lot of messing about, I have found that if the dLAN200 units are re-started and the broadband stays on for long enough for them to sort out their handshaking and talk properly to each other and the YV box has had long enough for this fact to be registered with the machine, it now works. 9h42. 17h07. At that time, I switched it off and left it unplugged for a minute or two. on I used to get this problem with my TalkTalk box before I cancelled their TV service and sent it back. 22h16, My wife will be happy we need a replacement she hated this box and the user interface , Announcements, Guides & Community Updates. With regards to the non loading, this is normally a sign of a catastrophic failure. You may be able to get it working again by going into Maintenance Mode and performing a reset, but it will probably fail again after being in standby for a while. on Then you will have to either pay for a replacement, or subscribe to BT TV, and BT will loan you a new one. You'll be greeted with a friendly 'Hello' telling you that your box has restarted. Yes I received my new box and it all seems to be working fine. This site uses cookies. 11h53, on 14-12-2020 More info. Once you've done a Maintenance Mode reset, you'll need to go through the first time setup again. Box stuck on Loading YouView Community Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. It also failed any recordings set up remotely or more than 24 hours in advance. We followed the user guide instructions and Googled every possible solution without luck. My YouView box no longer starts up. We haven't changed anything. p.s. 04-04-2020 It looks like you're new here. Check & Reportl Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars. 14-12-2020 My husband . Maintenance mode is used to recover your box when something has gone wrong with it. Thank you so much. When I powered it back on, it seemed to work again. mode 4 (interenet reset keeping recordings) are the ones to consider. 17h00. 17h16 Update 2: Have tried software reset (recommended) and both factory reset options. Once you have had a chance to test it out post back and let me know how you are getting on. Thanks for your time and help. BT TV. 15-12-2020 You may be able to get it working again by going into Maintenance Mode and performing a reset. How do I reset my BT TV box? | BT Help - BT.com 10h40. I've had this Humax DTR-T1010 for 10 months now and since Friday it's been playing up. on Me too, on my DTR1010. Follow these steps: Turn the power on using the switch found on the back of your box. If your box is still stuck in nearly ready after trying these suggestions, wed recommend contacting your box provider for further help as you may require a replacement box. Then find your instructions below. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. YouView TV Ltd 2023. The only time I can get the box to work again is enter maintenance mode and to do a hard reset and delete all my recordings which is really annoying as I record a lot of sport. To restart your box, press and hold the button on the top or front of your box for 8 seconds, then let go. Internet/USB Recovery, keep recordings. 04-04-2020 If youd like to join in, please sign in or register.