Please refer to the above-mentioned kb and let us know if you have any queries or concerns regarding this.
Useful CLI Commands for Troubleshooting User-ID Agent - Palo Alto Networks Add up to four domain controllers Specify the Primary Username that identifies users in reports 5/21/2022 12:05 AM Me, becoming frustrated after 3 months. Identify your 5/12/2022 6:47 AM Me, trying to learn the CLI on my own because my Consultant is busy and expensive.
Palo Alto user-ID mapping troubleshooting WMI agentless - LinkedIn 5. As per the error you mentioned, you can refer to the below kb article that explains the error. Change the Key Lifetime or Authentication Interval for IKEv2. Please provide the below information to understand the issue a little deep. We have the sync interval set to 4 hours, but there are times where would would like to sync manually. Ensure that usernames and group attributes are unique for all *PAUSERID is our User-ID service account. The TL;DR of it all is that my Advanced Audit Policy Configuration was overriding the Local and/or Domain Audit Policies. with an LDAP server profile that connects the firewall to a domain Some 2. We are not officially supported by Palo Alto Networks or any of its employees. CLI also show connected status for the AD domain controller, show user ip-user-mapping all does not show any AD users. a group that is also in a different group mapping configuration. We have to take debugs log , can you please let me know your maintenance window, so that we can take the debug logs. To verify which groups you can currently use in policy rules, use My main DC was only seeing one or two logon events per day and they were usually a machine, not a user (domain\workstation$, domain\server$, etc). Or maybe the weird guy we had rebuild our DC's after a ransomware attack did it? Palo Alto Networks recommends GlobalProtect as a best practice solution for User-ID. I was looking around on the KB and tried some things in the CLI. regions? I'm seeing a lot more logon events. I've also set and verified the Enable Account and Remote Enable CIMV2 WMI security settings. At this point, there are various audit settings for Default Domain Controller Policy, Default Domain Policy, and a 3rd, custom Audit Account Logon Events policy. 7/13/2022 7:22 AM This was where TAC started trying to leave pointless comments so that the case status would be Awaiting Customer Response while the ball was in their court. Specify the LDAP server profile (configured in step 1) in the drop-down list under the Server Profile tab. After you refresh group mapping, you will get below output. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. https://live.paloaltonetworks.com/t5/customer-resources/support-pan-os-software-release-guidance/ta-p/258304. I ran the following commands and will drop the results in the case files: https://live.paloaltonetworks.com/docs/DOC-5662, https://live.paloaltonetworks.com/t5/general-topics/user-id-debug-logs/m-p/68836#M40069. We've been using WMI monitoring with the integrated agent, but of course Microsoft's recent patches is causing a ton of DCOM errors and soon won't work anyway, so we want to switch to WinRM-HTTP with kerberos. My environment is two locations. The key requirement is to have the user name with the Netbios domain suffix. 1. Anyway, I hope this helps prevent some other poor bastard from wasting their time and sanity with Palo TAC. Issue. Still not all of them though, but definitely progress. groups if you create multiple group mapping configurations that Device > User Identification > User . From the Firewall's CLI enable debug on user-id agent: To view the logs, the following commands can be used as per the requirement: To clear the agent-log, use the following command: To view the user-ip mappings from the agent, run the following command: To refresh the user-ip mappings from the agent, run the following command: To reset (reconnect) the user-ip agent, run the following command: Toview the logs in useridd.log regarding agent-related issues. Refer to screenshot below. The data can be retrieved through LDAP queries from the firewall (via agent-less User-ID) OR by a User-ID Agent that is configured to proxy the firewall LDAP queries. PAN-OS.
User-ID Best Practices for GlobalProtect - Palo Alto Networks As we have changed the audit and advanced audit policy then it started working. We have a windows server setup for user-id agent. Enter a value to specify a custom interval. sections describe best practices for deploying group mapping for Any way to Manually Sync LDAP Group Mapping? App Scope Change Monitor Report. Configure Server Monitoring Using WinRM. user mappings to the Palo Alto Networks device: To To check if the agent is connected and operational: To seethe details of the connection between User-ID agent and the firewall: View configuration of the agent from CLIl: There are two ways to set the logging level on the Agent and then view them. Usage would show blank if the User-ID agent is only furnishing user-ip mappings and no other services such as LDAP proxy, NTLM auth or credential enforcement. 3.
If you have Universal Groups, create an LDAP server profile This was consistent across my four DCs. In reality, it's about 500 with smaller firewalls. Audit account logon events was not configured. Once that was added, I get a connected status in Server Monitoring and User ID mapping is now working. 6/10/2022 1:34 PM - TAC case owner #4. Palo Alto Networks Predefined Decryption Exclusions. I feel like TAC was stalling. the Include list for one group mapping configuration cannot contain I did manage to cut out some fat though. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Thank you! We took the userid logs and the Tech Support File of the Firewall for further analysis. membership rather than individual users simplifies administration As you have mentioned that the DCOM errors are not visible now after configuring WinRM-http. Use Group Mapping Post-Deployment Best Practices for User-ID To confirm connectivity to the LDAP server, use the show user group-mapping state all CLI command. 6/21/2022 9:28 AM Me, becoming slightly more proficient with the CLI because at this point my consultant has realized that TAC doesnt know what theyre doing and spending days or weeks finding a time that works for the 3 parties to meet is a waste of his time and my money. a particular User-ID agent: View mappings from a particular type of Use the following commands to perform common, To see more comprehensive logging information This document also says that user-ID reads 4 total: Security Event IDs from Active Directory Used with User-ID Agent - Knowledge Base - Palo Alto Networks. Click Accept as Solution to acknowledge that the answer to your question has been provided. We are not officially supported by Palo Alto Networks or any of its employees. They also say to don't use the integrated agent if your user count is over 1000, or more than 10 DCs. We are not officially supported by Palo Alto Networks or any of its employees. . LDAP Directory, use user attributes to create custom groups. By contrast, Palo Alto Networks Panorama rates 4.5/5 stars with 28 reviews.
PDF Qualys Context Extended Detection and Response As now we can see many users login in and if the users IP are not known by the firewall it will show as unknown. Enter a Name. And then here's some notes I took right after getting the security logs to actually show logon events. Also make sure your windows firewall is allowing access. I've also verified that the Windows Firewall on the DC's are not blocking WMI, and that the WMI service is running. TAC punts, telling me my PAN-OS is EOL, forces me to update to 10.1, murdering my CPU and commit times. I may have to engage [Consultant] to give me a hand with this, but before I do can you tell me explicitly what you're looking for? User-ID is only displaying GlobalProtect users. We tried to reset the user id by using the following commands: >>debug user-id reset user-id-agent <userid/ all> >>debug user-id reset group-mapping. there? # exit. with an LDAP server profile that connects the firewall to the domain With the audit logging working it is now up to like 81%. Cookie Notice PS: weird thing is I do so some user-id mapping at this site, but very few. I'm seeing the same thing on all 4 DC's. 3 out of 4 Domain Controllers are showing as connected. The first half were saying Success Added, Failure added or just Success Added. This helps ensure that users To create a custom group that is not already available in your syslog senders and how many entries the User-ID agent successfully show user ip-user-mapping all type AD shows no users at all, 3/25/2022 2:27 PM TAC case owner #2. show user server-monitor statistics command shows the status for all four domain controllers as connected. determine the optimal. We checked the permissions allowed to the user groups in the AD. (Unknown command: wmic). I wanted to follow up on case# and get a status update. use in security policy. Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business needs. Does this also apply to agentless user-id? *I never took a maintenance window for this. on-premises directory services. Run the following command to refresh group mappings. directory servers? As per the security event I could not see the logon event for 14 and 15 July. This command will fetch the only delta values or the difference. For the LAN IP does it showing any username in the event logs. So I was turning them on and they were being shut back off one second later. By contrast, Arista NG Firewall rates 4.7/5 stars with 17 reviews. to the LDAP server profile for redundancy. Also, I ran "show user ip-user-mapping all" in the CLI. So I turned the former on, but didnt see any additional logon events in the security log. User ID to IP mapping stopped or intermittent : r/paloaltonetworks by MustBeBear User ID to IP mapping stopped or intermittent Hoping someone here can provide me some troubleshooting steps to help figure out why one of our offices user-id to ip mapping is not working properly. Select the Device tab. Thanks for joining the call and also for sharing the TSF file, 2) when the user accessing via LAN showing as Unknown and via GP working fine, 3) initially checked configuration looks fine to form me, 4) checked the user log and found nothing, 5) checked traffic user is passing via IP-based communication but the user is shown as unknown, 6) will check the configuration by using the TSF file in our lab and will reach you back with an update on Tuesday. Where are the domain controllers located in relation to your
User-ID | Ninjamie Wiki | Fandom Copyright 2007 - 2023 - Palo Alto Networks, Enterprise Data Loss Prevention Discussions, Prisma Access for MSPs and Distributed Enterprises Discussions, Prisma Access Cloud Management Discussions, Prisma Access for MSPs and Distributed Enterprises, map users into groups in a multi-forest AD design. 4. Issue was because my AD servers are in a security zone and I needed to add a security policy that allowed the management IP address of the Palo into the AD Zone.
CLI Cheat Sheet: User-ID - Palo Alto Networks It didn't really help though. Im assisting customer with migration from Agent to Agentless UserID. Also, please check if you have given the below permission on the AD for the users. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Thanks for joining the call and also for sharing the TSF file 5. and have appropriate resource access, confirm that users that need If your
In early March, the Customer Support Portal is introducing an improved "Get Help" journey. Device > User Identification > Group Mapping Settings Tab. I have specified the username transformation with "Prefix NetBIOS name". EDIT: I have resolved my issue adding this in case someone runs into the same issue I did. Take steps to ensure unique usernames We tried to reset the user id by using the following commands: >>debug user-id reset user-id-agent
. We configure the firewall to use WinRM-http. End Users are looking to override the WMI change . authentication service: For example, to view all 2. Note: For a complete list of sources that Qualys Context XDR supports, on the Qualys Context XDR UI, navigate to Configuration > Data Collection > Catalog. And when I do see them, they're usually for machines, not users. It showed all the GP users with IDs, the rest unknown, but the IP of my LAN connected office PC wasn't in the list.