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Royalton CHIC Cancun Resort - An Autograph Collection All-Inclusive Resort - Adults Only - Call Toll Free: 1-888-774-0040 or Book Online. All in all we had a lovely experience and will 10/10 recommend. The staff is very friendly The Bad: The food at almost every restaurant is average at best. The beds were comfortable, though nothing special. Highlight: Location, views, and SPA ( I recommend hydrotherapy and Swedish massage). Our butler was not helpful at all. As soon as we arrived we were greeted with warm hand towels and beverages as Kevin brought our bags after check in with a bright smile. JorgeCastroRCUN, Gerente at Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only, responded to this review. See more questions & answers about this hotel from the Tripadvisor community. The towel service with Royalton resorts is always great. Ask odysuarez about Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only, Ask 777leather about Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only. Laura, Erik, and Keno. Claim your listing for free to respond to reviews, update your profile and much more. We may receive compensation when you click on links to those products. Very kind, attentive, personable, and wouldnt even let us carry our own plates to the table. When you pull in, someone at the gate asks for the name associated with your reservation before letting you through. There was a stage and dance floor and hooka was available to order at the bar, but because of social distancing measures, there was no dancing. It's an all-inclusive resort, and all meals, drinks (including alcoholic beverages) and 24-hour room service were included for both me and my companion in the room price. If you're looking for exciting nightlife and a more tourist-focused experience, the hotel zone is a great place to be. Of course, there is a downside to being smack in the middle of the busiest tourist zone in Cancun. Overall, I think this place is great for the carefree turn up crowd. The hand-held shower head had much better water pressure. Perfectly located in the exciting heart of Cancuns famed Hotel Zone, we are just 35 minutes from Cancun International Airport and close to luxe shopping, nightlife, ancient Mayan sites, and more. Dear christineb1201Thank you for sharing the positive points of your stay, particularly for the service of our staff, facilities and food. What are some of the property amenities at Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only? This may not be an issue for you, but if you are blessed with wide hips like me, note that you'll have to squeeze into chairs whenever you eat (which may change which clothes you decide to pack for dinner). Our room had a balcony that overlooked an outdoor entertainment venue for the hotel. Special thanks to Manuel, Alejandro, Ernesto and Violeta for making our team here so much fun. The shower was spacious and came with two shower heads a rain shower head and a detachable wall-mounted hand-held shower head. And if you'd rather avoid the waves and sand in favor of the pool, the infinity pool is situated right at the edge of the property, overlooking the beach. Its not a crowded pool. Roof top Erik took us to the rooftop to check it out. Bring damp rids and blankets! If anyone on our team wouldnt recommend it to a friend or a family member, we wouldnt recommend it on The Points Guy either. The rooftop pool is ok, but I've been to much better ones (make sure you know the rules before you go up there (like what's free, what's not, where to sit, etc..) Overall, a smooth stay, aside from a few hiccups during check-in. Dos XX (draft-only cans are ok ) and Sol Cerveza are just not cutting it for those of us that only drink beer. I need coffee daily to function, and the Scoops Gelato and Caffe Lounge did not disappoint. Related: The ultimate guide to tipping while traveling. We will be sure to pass along your kind words to them and the rest of our team, including Alejandro, Levi, and Omar. For even more premium amenities, upgrade to the Diamond Club. We upgraded to Diamond Club which I highly recommend to have a full all inclusive experience. If you are a steak lover like me, I recommend a restaurant called Entre Fuegos or Puerto Madero (yes, Argentinian beef like the one in Buenos Aires) about a mile or two outside the resort. Fun times at Royalton Chic Cancun resort! The bathroom had a double vanity but only outlets on one side (which was annoying when it came time to do our hair for dinner). Relaxing & refreshing stay. He sent us a daily activity schedule and checked in to make sure we were doing ok. Martin and Victor ensured we had food, drinks, seats, towels, and an umbrella ready when we walked to the beach area to relax (great job boys!). Since Royalton Luxury Resorts will be joining the Marriott Bonvoy portfolio, I was excited about the prospect of earning Bonvoy points especially after a year of little to no earning. Service is less than expected. We appreciate your feedback and hope that you had an overall enjoyable stay at the resort. You get a three-course meal: a starter, sushi and a main dish. Delight your senses and feast on gourmet cuisine from around the world. As soon as we arrived we were greeted with warm hand towels and beverages as Kevin brought our bags after check in with a bright smile. Thank you for recommending the resort to your family and friends. Yes, guests have access to a pool, a fitness center, and a sauna during their stay. Pool access on the roof is available from 10 a.m. to 6 p.m. each day, but the area is open until midnight each night. At Royalton CHIC Cancun, All-In Connectivity means you re always connected! Not to mention impeccable service from our server Ernesto! Food was great and view was wonderful. Tripadvisor performs checks on reviews. 2x points on all other eligible purchases. Luis Quintero, General Manager. Nice large closet with a nice steamer, end tables with built in USB ports for chargers, nice large TV with sound bar, dresser drawers nice sized. Every indulgent detail was designed to enhance your stay, from the Royalton Signature rain shower and USB charging stations to the oversize TVs with satellite. Ask Kellie P about Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only, We compared the lowest prices from 12 websites, Grand Fiesta Americana Coral Beach Cancun All Inclusive, We compared the lowest prices from 11 websites, Fiesta Americana Condesa Cancun All Inclusive, We compared the lowest prices from 9 websites, Book Direct for the Lowest Rates and Exclusive Benefits, We compared the lowest prices from 8 websites, We compared the lowest prices from 10 websites. I am a clean freak and this hotel met my standards. Bottom Line. But like the spa, the gym was incredibly difficult to find. Ill start with the positive people that made our stay so much better - our butler Alec was super nice, attentive and helpful every day! We didnt eat at the Mexican Agave restaurant. Like most hotels and resorts, they do require you to have a card on file for incidentals. Service was good. If being a butler is a promotion, this guy needs it ASAP. With the exception of the buffet, every restaurant had incredibly small chairs. Direct Extensions of Agents Who've Been to Royalton CHIC Cancun 1.800.665.4981 In the office now. Related: Cancun essentials: Everything you need to plan the perfect Mexico getaway. Room service took an hour to get to our room, and one person had to man multiple stations at the buffet. The second we walked through the doors, it was very clear that this resort while luxurious was probably not the vibe for my travel companion and me. Had to keep asking to replace whatever we had consumed from. Some of my favorite restaurants were, Grazie their Italian restaurant, Scores Sports Bar which we had for lunch everyday, Hunters - delicious steak, and lastly the Breakfast buffet which had endless variety from freshly made omelets to fresh pressed juices and smoothies with an amazing beach view. The amount of effort the animation team puts into entertaining the guests is amazing. Thank you again, and we look forward to seeing you on your next trip to Royalton Suites Cancun!Luxury RegardsJorge CastroGeneral Manager. Restaurants: The one dinner we were able to eat at a restaurant (DC reception booked after finding out we didn't meet butlers) was at Jade the Asian restaurant. This is one other reason we picked Royalton was because of the food, and this resort didn't disappoint food wise. We are also happy to hear that our VIBETeam, including Manuel, Alejandro, Ernesto, and Violeta, added to your experience with their amazing energy and entertaining efforts. With DC you receive your butler and not sure where it got mixed up, but I didn't meet our butler until day 3 of our 4-day stay (we confirmed DC Day 2). And the music played during the performance was very loud. Offer ends 5/3/23. You could even book excursions or spa treatments. Number of persons. It also faced the ocean on the 8th floor, which was the perfect level, away from the noise to take naps during the day and get a good night's sleep. If youre interested in the spa be sure to reach out to Emilio for better deals and request Lily as your masseuse they took great care of me and the spa also offers a steam room/sauna. Awards can be used for one night (redemption level at or under 35,000 Marriott Bonvoy points) at hotels participating in Marriott Bonvoy. And you're certainly not getting an authentic Mexico experience. We gathered most information from other butlers. Management needs to make sure anyone who pays extra $ to be DC members get great service. Score sports bar, was another favorite of ours, typical sports bar food. Good time has potential to become amazing. Luckily, we do have some early risers so that was probably why, there is not a lot of lounge chairs, but as I said we never had an issue and though the pool is not large there was plenty of room and we never felt crowded. There are markers on the floor to promote social distancing while you wait in line, and they take your temperature before you enter. We spend a few days on the roof and loved the music and the vibe up there, more party less relaxing. Pros: Great service from a lot of staff members! I would come back just to have Jonathan as my serve. Emmanuel was our butler, very nice guy and was on top of whatever we needed. If you want sun head to the roof top you are diamond and have free access and there is plenty of it. We will definitely be coming back! It did seem like the hotel was a bit understaffed. This response is the subjective opinion of the management representative and not of Tripadvisor LLC. You can eat and drink as much as you want. Whether you want to try out traditional Mexican dishes or grab a slice of pizza, the buffet has you covered. Came for our honeymoon and the service was impeccable from start to finish. Winged eyeliner is a science, and low lighting was not my friend. I asked at check-in if there was a way for me to attach my Bonvoy number to my stay, but they told me that the systems weren't integrated yet -- even though you'll find this hotel listed on Marriott's website. international destinations U.S. citizens can visit, negative test to reenter the United States, Why all-inclusive resorts are more attractive than ever following the pandemic, Cancun essentials: Everything you need to plan the perfect Mexico getaway, The ultimate guide to tipping while traveling, Mistakes to avoid at all-inclusive resorts, Do Not Sell or Share My Personal Information. To be honest, as you drive up the very long drive, it's unimpressive and actually looks penitentiary-like. See 5,067 traveler reviews, 7,729 candid photos, and great deals for Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only, ranked #33 of 274 hotels in Cancun and rated 4.5 of 5 at Tripadvisor. With DC you have horderves and top shelf beverages at your private check in which is great after traveling. Some of the more popular amenities offered include a swimup bar, a rooftop bar, and free wifi. Courtesy of CHIC Suites Resort. Terms and Conditions Apply. The rooms are the same, so it wasnt that the room was any different it wasnt, but we paid for Diamond club and wanted to be higher up for the views. Hennessy cognac is available to DC members in the resort but when you order that on L18 you have to pay $10 bucks. Rather than room keys, we were given bracelets that had a small, flat fob that gave us access to our rooms and all of the restaurants throughout the resort. Wish I had names to give, you can see they cared.Food for being an all-inclusive resort is delicious! Dual sinks with plenty of space to spread all your stuff out, round face mirror, the shampoo, conditioner, shower gel is awesome no need to bring your own (though I do recommend good condition packets they are easy to pack and with the chlorine and salt water are of great benefit and your hair will thank you). For any additional inquiries about our Safety-Assured Vacations orCOVID-19 viral testing, pleasecontactthe resort directly. The resort also offers fitness classes to guests, including sunrise yoga, kickboxing, boot camp classes, zumba and more. We did order room service for breakfast one morning. On the not-so-pleasant side of things, the hotel does appear to struggle with. From here, you can gaze southwards across the many other hotels making up the famous Zona Hotelera. Sports bar DJ here a couple of nights and they were great at getting the crowd involved, service here could be a little slow, but order 2 drinks at a time, all you have is time so just enjoy or walk out and get a drink from the martini bar. Plus, they were out of things at some bars and all fruit garnishes were dirty. He even brought me iced coffee most mornings. The sushi, however, was medicore. Which room amenities are available at Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only? Then they put us in the wrong room. There are special areas reserved for Diamond Club guests, which are available as an upgrade to any room booked. We were all Diamond Club, so we were rushed into the Diamond club reception area, which was crowded even for just our group of 14. Considering this is the type of hotel that encourages dressing up for dinner and checking out the nightlife the hotel zone has to offer, I would have expected a better setup in the room for getting ready. Main Pool- Nice pool, but if that were my only option I might have been a little disappointed. The hotel does offer a place where you can get tested for COVID-19, but the service wasn't advertised to us online or when we checked in. Also, the Diamond Club beach waiters Martin and Angel were THE BEST they took care of us from sun up to sun down. Keep up the great energy and the good vibes. Many travelers enjoy visiting Zona Arqueologica El Rey (4.1 miles) and Scorpions Temple (1.3 miles). Treat yourselves to exclusive services, restaurants, and bars, as well as private beaches and sparkling swimming pools. He should do a training session for the other butlers. The views cant be beat. Very kind, attentive, personable, and wouldnt even let us carry our own plates to the table. Try to get to the pool early to snag a good spot. My friend and I visited this resort for 7 nights and really enjoyed our time. Yes, it conveniently offers a business center, meeting rooms, and a banquet room. My one complaint is that between a busy lobby, the music playing, plexiglass separators and masks, it's a bit hard to hear what's being said. I'm a plus-sized traveler, which made dining uncomfortable no matter where we went. Royalton Chic Cancun, an Autograph Collection All-Inclusive Resort (Mexico). There was a DJ playing music from a large platform right at the doorway, which took away from the otherwise gorgeous lobby, in my opinion. As someone who would rather spend a quiet afternoon reading beachside with a margarita, it wasn't what I'd personally look for in a vacation spot. Editorial disclaimer: Opinions expressed here are the authors alone, not those of any bank, credit card issuer, airline or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities. The minibar just had water bottles and a few canned sodas and the coffee station was lacking. Additionally, the check-in counters had plexiglass separators between guests and the desk agents checking us in. We were expecting to get our rooms first since we had been there for hours by this time, but nope they took them first. We both got Diamond Club and used the butler service almost daily to make restaurant reservations and to get general information about the resort and the surrounding touristy sites, such as Isla Mujeres and dining places nearby. Bathroom no tub I am probably the only one to miss that as I love my baths, but the large rain shower with hand held makes up for it, and a sitting area if needed. We upgraded to Diamond Club which I highly recommend to have a full all inclusive experience. And while there is certainly a lot of beach to enjoy, those who aren't interested in the party scene might want to check out a resort outside of the hotel zone. Buffett has plenty of variety, from American, Chinese, Seafood, Italian, grills galore, everything that anyone would want and all very tasty. The CHIC Suites Resort and Spa is Royalton's newest All-Inclusive in Cancun. Unlimited reservation-free dining international, and local liquors, Complimentary access to Level 18 - Rooftop Cabana Lounge, Royalton Fit: a modern fitness center with instructor-led classes, Unlimited international and local liquors, We encourage you to follow credible sources for travel updates and protocols on the development of COVID-19, including the Center for Disease Control and Prevention, For any additional inquiries about our Safety-Assured Vacations or, Theres a reason friends and loved ones visit our properties year after year. - Food was 3/10 (breakfast, fries and chips / dip saved us as vegetarians) - Up-charges for a lot of things I thought would be available to. I cannot recommend this hotel more, everything is great. Not to mention impeccable service from our server Ernesto! The Asian restaurant was my least favorite restaurant we tried while there. Receive a 7% discount off standard rates for reservations of standard guest rooms at hotels that participate in the Marriott Bonvoy program when you book directly. During the day they are getting everyone involved and are pumping people up thats what we are there for right! Royalton CHIC Cancun offers exceptional service, stylish architecture, incredible food, and premium cocktails for a luxurious adults-only escape. Year Built: 2019. All cocktails pretty much tasted the same. With DC you have horderves and top shelf beverages at your private check in which is great after traveling. Tripadvisor Travel . We did have to fill out a health questionnaire, but this extra step wasn't a hassle and immediately gave us the impression that they were taking safety precautions seriously something my companion and I both appreciated. See what a point or mile is worth with our appraisals of a loyalty programs currency, based on redemption values. You are given two designated butlers for your stay (daytime&night) ours were Axel and Maria who made it very convenient to cater to our needs via whats app! We didnt pay for diamond club but im not sure its really worth it, Jonathon and Able were the absolute best severs. Great check in experience with Alejandro. As it turns out our room was given to one of them, so we were relocated from 14 floor to 12 (which is not Diamond club) they tried to tell us that they have Diamond club rooms on all floors, but the website distinctly reads that Diamond club is 13, 14, and 15 floors. Not to mention impeccable service from our server Ernesto! Start each day comfortably refreshed in anticipation of the adventures to come. The beach cabana also had good food and service although I cant remember our server name unfortunately but he was fast paced with a positive attitude. Another small irritation is that there was only one outlet and one USB plug-in between the two beds. Their gym would be a nice gym for at home but for a resort it is amazing. Not to mention impeccable service from our server Ernesto! We were told to go back around 3 for our rooms. Whether unwinding on our private white-sand beach or dancing with CHIC Angels at our Rooftop Cabana Lounge pool party, Royalton CHIC Cancun is where you can Party Your Way in the glimmering heart of downtown Cancun. We had some that had king beds and some that had two queens both rooms were pretty much the same. There were also places right on the same stretch of beach to rent wave runners or book other water activities such as snorkeling. *** Big shout out to Angel who was out waiter at Jade*** He made up for a lot of the issues we dealt with by his service. The only downfall is you have to pay extra for top shelf liquors there but our Bartender Luis and server Brandon took great care of us and were sure we did not go without. The Royalton Riviera Cancun is celebrating its one-year anniversary this week. Enjoy Complimentary Marriott Bonvoy Gold Elite Status with your Card. Our Sports Event Guarantee ensures you can cheer on every major international match from SCORE Sports Bar and Lounge while dining on traditional pub food and celebrating with premium drinks. Total rooms: 180 {{title}} Hotel Details. You are given two designated butlers for your stay (daytime&night) ours were Axel and Maria who made it very convenient to cater to our needs via whats app! We were very pleased with our new room. This adults-only hotel comes with some seriously impressive perks, like an exclusive rooftop area, known as Level 18. This is the version of our website addressed to speakers of English in the United States. Popular places such as Senor Frogs and Coco-Bongo were a short walk away, and the sidewalks are wide enough to accommodate the foot traffic. HOTEL: The hotel appears to have been built in the 1990's, but is in very good condition overall. We were hungry by this time, so we headed to the buffet lunch. More lounge chairs with umbrellas line the pool areas, and the larger infinity pool has a swim-up bar that was open all day. The 1200 room resort offers a multitude of dining options, a wide range of bars and even more activities to keep the whole family entertained. It should come as no surprise that the Mexican restaurant was hands down the best. The drinks are very watered down. Kukulkan Km 9.7 Lot 13 C Mz 51, Cancun, QR, 77500, Mexico . There is a separate pool and separate lounging areas along the beach for those guests, but there didn't seem to be a large difference between the two areas especially not while the resort still isn't booked to max capacity. Royalton Cancun Suites and ResortOver all this is a good resort not our favorite but hey they cant all be perfect. Theres a reason friends and loved ones visit our properties year after year. While there are typically nightly events that occur, the rooftop was pretty empty both nights of our stay. It offered a great view of the sunset and an easy way to listen to live music (including a Queen cover band one of the nights we were there) without braving any crowds. Parties aren't as fun without crowds and dancing two things most people aren't comfortable with during COVID-19. This compensation may impact how and where products appear on this site (including, for example, the order in which they appear). Ex. Our daughter was sick and him and Laura told us where the nearest pharmacy was and even went with my husband and her to get a zpack, they proceeded to check on her until she was feeling better. Bring damp rids and your own blankets. While rain showers are great in theory (and definitely pass the Brian Kelly shower test), anyone with long or thick hair will tell you that they aren't always the best for washing and conditioning your hair. Year Built: 2018: Kids Program: NO: Minimum Age: 18: Weddings: YES: Fitness Room: YES: High Low Rise: HIGHRISE: Star Rating: 5: Address . Checking in was simple and only took about five minutes once we got up to the counter. Our, All-In Luxury experiences and exceptional locations make our resorts award-. There are benches under the sinks to also put stuff. We'll run a soft credit check to find special offers, but it wont affect your credit score. Your positive feedback helps to continue offering great quality options and service. Total rooms: 180 {{title}} Resort Details. Beautifully Built and amazing staff thats willing to go above and beyond for your satisfaction. Opened in 2019, it sits proudly on beautiful Chac Mool beach, which is towards the northern end of this popular peninsula. And of course, the meal wouldn't be complete without a round of chips and guacamole. We wanted to try out one nearby local restaurant while we were out for an excursion, so we asked the concierge for recommendations. The Royalton Chic is situated in the heart of the hotel zone in Cancun which can be a benefit or a disadvantage depending on what type of vibe you're going for during your stay. Another benefit to the hotel zone is the stretch of sandy beaches. We upgraded to Diamond Club which I highly recommend to have a full all inclusive experience. Speaking of room service, you could place an order from the TV. Our main courses were both large portions neither of us could finish our meals. Are any cleaning services offered at Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only? During normal operations, it was easy to picture the resort as a party haven for tourists who wanted to let loose and enjoy a slice of exciting nightlife without wandering too far from the resort. Book now! Last year I visited a Royalton property (had Diamond Club) in Punta Cana, and they were terrific and expected an even better experience at Cancun, but it had its highs and lows. Thank you for sharing your experience at the Royalton Chic. The Marriott Bonvoy Business Amex is a stacked card with a rewards rate that will help you earn bonus points on everyday and business-related purchases. We happened to see signage when searching for a bathroom down a hallway in the lobby. Diamond Club. We love JONATHON!!!!!!!!. For the first three nights, we had to contact the front desk for simple things like replacing the wash towels that housekeeping took and forgot to replace. Nestled between the crystal-clear waters of the Caribbean Sea and the Nichupte Lagoon, Royalton CHIC Cancun is a trendy adults-only oasis that offers an unparalleled vacation experience. This resort certainly wouldn't be my first pick if you want a relaxing escape. A little disappointed in the Mexican corner I mean we are in Mexico I wanted to see fresh guacamole and pico de galo galore, of course its not everyones favorite, just mine . We did get a surprise performance mid-meal from a belly dancer. Bars- Lobby bar Always good and friendly service, drinks were plentiful and as strong as you liked them. There is a spa at the resort, but it's hard to find. I don't drink much hard liquor but it appeared that premium liquor was almost always out for our fellow vacationers. Thank you Luis (the butler) Martin and Victor by the beach club area for the great service. I booked a luxury junior suite with a sunset view, which is the standard room. Call. With four different check-in counters available, we still had to wait about 10 minutes for someone to be able to get us checked in. Certain hotels have resort fees. Me and my best friend had a lovely Girls trip at the Royalton Chic. I feel like management hasn't made clear rules for this. From what I've seen, this is a common problem across resorts right now as tourism starts to pick up again and properties are working to restaff as more travelers book stays.